Wellbrooke of Carmel

Unfortunately, we had a terrible experience at this facility with our family member. Wellbrook of Carmel is so incredibly understaffed it is utterly alarming. Our family member came in for short-term rehab to get stronger after a broken ankle bone. Aside from the leg, they came in healthy and in good spirits. In less than two weeks, our family member is currently in the PCU at the hospital with hyponatremia from dehydration. And, we are facing palliative care. I would absolutely NOT RECOMMEND this facility.

The care on the rehab unit was average. The waits for care were long, but he was assisted out of bed and to the restroom as necessary. When he was transferred to the Memory Care, it was horrible. Shortly after his transfer we were not allowed to visit for 2 weeks due to a COVID outbreak. After 2 weeks we returned, and found that they had not assisted him in moving or walking during the entire 2 weeks. He was left to sit in the wheelchair all day. All the progress he made in rehab was gone. He had deteriorated horribly. Often when I came to visit he was so wet that it went all the way through the sheet. They also put 2 depends on him so they would change him less. I had several care conferences with the staff with no improvement. I had to push for them to transfer him to the skilled nursing care unit, as he had deteriorated so much. I also contacted Hospice Care to get them involved. He passed away about a week later. I would not recommend their memory care for a loved one.

Our experience with my mother's skilled care at Wellbrooke of Carmel has NOT been good. Extremely high staff turnover rate, much of the staff truly does not care about giving good care, poor meal service(late delivering meals, have to be asked to remove meal trays), confusion among staff about what medications to administer, hit and miss on giving baths and changing sheets and I could go on and on. Take your loved one somewhere else.

I had a pleasant tour of this community, everything went well. The community was nice, and clean. However the style of the facility was more of a modern style. She likes more of a traditional style. The staff we nice, and helpful. They were informative, and answered my questions. It was a good experience, but this community was not the right fit for my mothers taste in style.

The staff at Wellbrooke gave a wonderful tour of the community. They were very friendly and knowledgeable. There were a lot of positive things about this communities the apartments were furnished, but my Uncle felt the atmosphere was a bit too cold and he did not feel welcome.

My mother is still taking some time to adjust to her move to this community. However I'am comfortable with her move to this community. This is nice community with kind people. The staff is well, and they are taking good of her, and her needs. So far all is well for my mother in this community.