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Viva Care by Serenity Care Health

2489 Serrano Road, San Bernardino, CA 92405

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anonymous - Loved one of resident/client
5.0
Mom is super happy

I know they keep her busy at .Viva Care Cottage I. Mom is super happy and so is the family. I was concerned with location at first but now I am so glad we chose this facility. The staff have bent over backwards to accommodate us. When i need to pick her up for a doctors appointment they have her all ready to go. It has just really been a pleasant experience. It has taken a relief off of all of us really. Everything at this facility has just gone really well.... Read more

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About the facility Viva Care by Serenity Care Health

Viva Care by Serenity Care Health in San Bernardino, California is one of senior living communities in the area. To find the right community for your needs and budget, connect with one of A Place For Mom’s local senior living advisors for free, expert advice.

Tell us your senior care needs

Senior Living Options Offered

Memory Care
Memory Care
Memory care facilities provide housing, care, and therapies for seniors who have Alzheimer’s disease or other forms of dementia in an environment designed to reduce confusion and prevent wandering.
Care Homes
Care Homes
Residential care homes are shared neighborhood homes for seniors who need a live-in caregiver to assist with activities of daily living, like dressing and bathing.

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Amenities at Viva Care by Serenity Care Health

Health Care Services

Memory Care
Diabetic Care
Incontinence Care
High Acuity Care
Medication Management
Non-Ambulatory Care
Staffing & Ancillary Services

Meals & Dining

Vegetarian
Meals Provided

Room Amenities

Wheelchair Accessible Showers
Respite or Short Term Stays Offered

Facility Amenities

Transportation & parking

Complimentary Transportation
Resident Parking Available
Transportation at Cost

Pets

Dogs Allowed

Common areas

Private Bath
Outdoor Common Areas
Indoor Common Areas

Memory care

Secured Community

Languages spoken

Chinese
English
Filipino
Mandarin

Activities

Devotional Activities Offsite
Activities On-site

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Reviews
for Viva Care by Serenity Care Health

Write a Review
5 reviews

A Place for Mom has scored Viva Care by Serenity Care Health with 0 out of 10 using our proprietary review score based on 0 reviews in the last 2 years. Over all time, Viva Care by Serenity Care Health has 5 reviews with an average "overall experience" of 2.6 out of 5.

How we score communities
Cleanliness

2.8

Friendliness

2.8

Meals & Dining

No data collected

Care Services

2.8

Activities

2.1

Staff

No data collected

Value for Cost

2.6

1-5 of 5 reviews
Sort by

1.0
Nancy King - Resident/client
Memory Care
September 24, 2017
Verified Review
Don't come here

Experiences here not good. I got little or no help wiith showering, wound care, transportation, prescriptions. Mail was lost including a bill. Food was poor, mostly fast food. Place smelled bad. Poor value for the price.

Cleanliness

1

Friendliness

1

Care Services

1

Activities

1

Value for Cost

1


3.0
anonymous - Toured community
Memory Care
January 12, 2017
Verified Review
Enjoyable Staff!!

The staff was very friendly and made sure to take there time with my mother and I during our visit. They had a great complex with lots of accommodating amenities available for all of the residents. I just did not feel that it was the right fit for us and was very pricey for what they had to offer.

Cleanliness

3

Friendliness

3

Care Services

3

Activities

3

Value for Cost

3


1.0
anonymous - Loved one of resident/client
Memory Care
August 5, 2016
Verified Review
It Was Not Well For Us

This community did not take good care of my friend. It seemed that some staff had their heart in it but did not have to skills to follow through with care. My friend ended up in the hospital and during transition, I was not informed of her being relocated to another facility. We had a horrible experience.

Cleanliness

1

Friendliness

1

Care Services

1

Activities

1

Value for Cost

1


3.0
anonymous - Toured community
Memory Care
October 8, 2015
Verified Review
Some Improvements Can Be Made

First of all I think that their pamphlet was misleading; they don't have any activities. Also transportation has been a big fiasco. I guess my main complaint would be that they are spread too thin. The manager is like a chicken with his head cut off. He's hardly ever there. They just do not deliver. My loved one's biggest complaint is that the food is just horrible. Overall it does look clean enough and they are pleasant enough.

Cleanliness

4

Friendliness

4

Care Services

4

Activities

0.5

Value for Cost

3


5.0
anonymous - Loved one of resident/client
Memory Care
September 2, 2015
Verified Review
Mom is super happy

I know they keep her busy at .Viva Care Cottage I. Mom is super happy and so is the family. I was concerned with location at first but now I am so glad we chose this facility. The staff have bent over backwards to accommodate us. When i need to pick her up for a doctors appointment they have her all ready to go. It has just really been a pleasant experience. It has taken a relief off of all of us really. Everything at this facility has just gone really well.

Cleanliness

5

Friendliness

5

Care Services

5

Activities

5

Value for Cost

5


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Frequently Asked Questions about Viva Care by Serenity Care Health

Viva Care by Serenity Care Health offers Private, Semi-Private, Studio and 1 Bedroom. Learn more.

Call (213) 478-0800 to reach a resident at Viva Care by Serenity Care Health.

To reach a resident at Viva Care by Serenity Care Health call: (213) 478-0800



The features and amenities that are displayed on this page contain marketing information provided by the community. A Place for Mom has not confirmed the completeness of the provided information, and cannot guarantee its accuracy.

To conduct a complete investigation, seniors and their families should:

  • Tour any listed location to confirm the accuracy of the community description
  • Confirm that the community offers services that are required for the senior’s specific needs and budget
  • Check additional licensing and state audit information

If you become aware of any information that should be updated or noted, please contact A Place for Mom.

A Place for Mom uses the term “assisted living” to indicate that the community provides some level of assistance with daily living activities. It does not indicate that the facility meets official state requirements for level of care.