Vitality Court Victoria

We were all very pleased and thankful for the level of care that you guys provided my sweet dear Grandmother before she passed. Thank you all so very much again!I would highly recommend!!

Having seen my mother in 3 locations outside of the home in her old age, I must say Vitality really is a superb place for my dear sweet mother to be spending her last few years in tidy and quiet surroundings. I could not have asked for a better place for her. I know she enjoys it and is happy to be there. She is making new friends and seems to be comfortable content in this location. So thumbs up to the staff, kitchen workers, and to the management of Vitality Court for helping my mother find a pleasurable place to live out her remaining days.

They are a little short staffed at times. But that seems to be everywhere.. they do manage very well with it. I've been there at mealtimes and they prepare good food for patients. they also try to engage them all in activities.no complaints so far.

The location and the inside of the facility is very beautiful. It is a warm And friendly environment. It is very clean and the staff member there cares for each individual resident.

Calls/messages aren't returned or addressed very quickly, if at all. Mom's aides are wonderful. Her meds are dispensed well. [name removed] with Maintenance is very accommodating. The food is VERY good. The fact that mom didn't have to go to memory care at this time, reasonable price, assistance that was part of the price were main reasons we chose Vitality Court. I would recommend them. There are going to be issues at ANY facility.

I am very pleased of my choice for Dad. He is included in some of the events at the facility. Everything is going well with dad.The staff is treating him very good.

The staff were extremely respectful and always treated my mother with dignity. They did the best that they could with her and the care was wonderful, they were always on point. The staff were all amazing and I would give them a 10 out of 5 if I could. [name removed] and [name removed] the directors made everything work and it was worth the money. They were always very open and honest with us and that really impressed us.

For the most part, it has been good. There are some things they need to work on. Their call button system is not working really well. My loved one could push the button in the middle of the night and may have to sit there for a while and find out that her button didn't register. For the most part, the staff has been really nice, aside from just a couple of people. They usually respond to concerns in a positive way. They told me from the get-go if there was a problem, they would like us to come to them first and try to work it out, which we've tried to do. My loved one tells me sometimes the food is really good. Other times, she gets tired of it or it's not to her taste. At night, they usually have a choice between salad / sandwich / soup, which she gets tired of. They do have a chef on staff, but he tends to make more exotic meals than she's used to - a lot of German food with cabbage in it. But other times she says the food is really delicious.

Our loved one is completely happy here, we have heard no complaints as of yet, and she absolutely loves the food. They did have movie nights and exercises classed, but due to the pandemic they have been cut back and we completely understand why. They are starting to bring them back, and we do think the value is fair. We are not disappointed in the value at all, it is what we expected to have high quality care, What was the deciding factor after having several recommendations, was the marketing director. They were very on top of being available and answering all of our questions. The other communities we checked into just did not have quick response times like Vitality Court did.

We chose this facility at the time because he had an early diagnosis of Alzheimers. We let him choose and he liked this one the best because the way it is set up. He is in assisted living and pretty much has his own apartment. The facility is very secure but it offers more independence. The meals are chef prepared and he loves the food, he has never had any complaints. Pre-covid they did a lot of activities with family and they would have special days for grand kids to come. Since covid, they have not been able to do that. They are going through a lot of changes, they always have new staff members. They will have a great team and then 6 months go by and every single person from that team is gone which is hard. I am frustrated with the covid protocols since I am not able to see my dad and I hope it gets back to the way it was pre-covid.

ratings above

I would recommend this community to others. The caregivers that were coming to the house to assist our loved one recommended this community to us. We had no issues during my loved one's stay at Vitality Court.

This community is a good place for your loved one. However, you should visit frequently and make sure you're monitoring the care of your loved one. Vitality Court seems to be understaffed. The evening meal only consisted of soup for my loved one. This seems to be due to my loved one being on a purred diet. I would have to remind the staff that they needed to get more food for my loved one to eat. I feel overall the staff was rushed with the residents. Overall the staff seemed to be friendly, caring, and seemed to be happy with their job, though. The only negative is when I would visit there were some staff that didn't wear their masks correctly. I ended up having to remind this staff to properly wear their masks. I'm not sure if this is still happening due to my loved one no longer being in the community.