Vintage Gardens

Excellent. Caring. Responsive engaging. I picked this community because of referrals.

I am very pleased with the care given.

We felt my mother was very well taken care of. The ladies that looked after her were nothing short of amazing. The facility was pretty and clean. Very much appreciated all that was done for her in her 2 years.

The marketing Lady very nice to work with, getting a a tour, answering all questions. No fluff-honest The Administrator excellent in setting up the Villas pricing, payment method and services for the Villa's. The maintanance staff including Housekeeping · Very efficient, Nice people

I moved my mom into Vintage Garden from another facility. I am very happy with her being there. The care and caring is exceptional. They check on her often and go above and beyond in her care. I couldn’t be more pleased with the care. My mom cannot hear or see so can’t participate in many activities but they involve her as much as possible. I am happy with her room. She gets her hair done there and even the housekeeper goes in to talk with her many times a day. I have nothing but good things to say about Vintage Gardens. They just had a lovely Mother’s Day tea for the women. It was very nice.

I have lived here for over 15 years. They have never let me down. They accommodate my special food requests. The staff in the North building are nice and friendly. The Director of housekeeping is fantastic. She is always willing to help and does extra tasks if needed.

I would definitely recommend this facility for your loved ones. The staff is amazing and very friendly. My dad lives up there. The facility is always clean. They take really good care of the residents.

My mom really likes living there and my aunt also lived there and really liked it. My mom feels safe and they are nice to her.

I would tell anyone that it is a nice place and all amenities are very good. The main reason for choosing Vintage Gardens was the best facility in St Joseph, MO that was in his price range.

We moved my mother out of Vintage Gardens at the end of June to go into hospice. We had already been billed for July (they bill 30 days in advance) then billed for August after Mom was moved out. In multiple phone calls, I was told it could take up to 30 days for a refund. They are no longer answering the phone when I call and will not call me back. 15 days ago I had to go in person in order to speak to someone. I was promised the refund 5 days later on Wednesday. 15 days have now passed with no refund. Do not give this company access to your checking account. They are perfectly happy to unethically use your family's money for their gain. My Mother has since passed, yet I am forced to deal with a company that has stolen her money. In contrast, the care facility we moved Mother to had a refund to us in 4 days. 90 days and waiting for a refund, or 4 days. There are better facilities for your family.

My mother was a resident of Vintage Gardens (owned by Sonida Senior Living) in St. Joseph, Mo for 2 years. Care was satisfactory but not exceptional. An overcharge was made by Vintage on mothers account. Supposedly Vintage sent a refund request on [removed] to their corporate office who was to refund within or after 30 days. To date no refund has been received and corporate has not returned my phone calls nor replied to my emails. Apparently they never intend to refund the overcharge. Would not recommend this facility for a loved one.

My mom and dad chose Vintage Gardens and it couldn't have been a better choice. Most of the help were genuinly concerned about their welfare and my parents loved them for that! An RN is always available to help with medications and medical situations that enevitably arise (and [name removed]is amazing). A dietitian plans all the meals and for the most part it was always very good. My parents adored the maintenance guy and he was always responsive to ANY needs, from changing a battery on a remote to fixing a leaking faucet. My father did have to move inhouse to memory care and the staff were so nice to also move my mom to an apartment right down the hallway. After Dad passed, the nurse moved her closer to her office as she was getting more frail. To reitterate; 5 stars!

Friendliness of staff would be a 5 if I had received a return phone call room the intake nurse. FELT VERY DISRESPECTED. CNAS DID NOT GO OUT OF THEIR WAY TO INTERACT WITH ANYNODY. EVERY TIME I WAS THERE. THEY WERE JUST SITTING TALKING TO EACH OTHER. It seems okay. But I live out of state and was not witness to direct care. Most staff is very friendly. If a chance. When I approached the CNAs they were friendly enough and reassuring. Having been in Healthcare. Cannot believe the have so much time to sit around VA interacting with the residents. Food looked pretty good and always plenty of it. From what I have seen on the FB page seems like there is plenty of activities going on. Now that she is moved to the memory care unit looks like they keep her involved.

This is the consensus of my family members who interact often....

I believe there could be more activities. We have had an issue with my mother in law and the insurance. We were paying it every month and long term care was reimbursing. We had talked to Vintage Gardens asking if could pay them in advance so they could hold it until it takes the insurance to pay out. Because of the timing it keeps duplicating the charges and making us double pay. Vintage Gardens is working with us it is the corporate side of the company that the issue. Staff is very helpful and accommodating to our needs and reports back in great response time.

I do think that they could use more staff to answer the doors, call buttons, phones etc. Overall it is a lovely place and the food is very good - there are a lot of positives about it.

Mom lived at Vintage Gardens Assisted Living facility for about 2 years. Her experience was very positive and found a caring staff who were willing to "go the extra mile" for the residents. After a couple of rehabilitation stints at local care centers, mom mentioned several times that she would sure be glad to get home. The amenities--food, laundry service, activities, maintenance, transportation--are first class and dependable. The medical staff was available to meet her needs and were willing to make calls to her primary care physician when needed. VG staff members were always ready with a friendly greeting at the front door. Also, the residents made mom feel like part of a family right from the beginning.

After 7 years in assisted living at Vintage Gardens, we moved Dad to the memory care unit. His health diminished immensely during the pandemic. The move to memory care 9 months ago with the personal attention and care was a marked improvement for his overall health. The staff seem to love him, and he loves them right back!

Our mom lived in Vintage Gardens Assisted Living for almost 2 years. The entire staff was always helpful and caring and our family felt Mom was truly loved by everyone there. The facility was bright and inviting. We were pleased with our experience there.

The staff has treated my mother the way I would want to be treated. They are respectful and kind. Throughout Covid-19 quarantine the staff put in exhausting hours to plan special treats to brighten up the long days for residents. They were wonderful about reassuring me of Mom’s health and Overall well being. My mom constantly expresses how nice it is there and how much she loves the people there.