Valley Vista

My Dad is happy to be in Valley Vista. I visited him twice during the Covid-19 oubreak as I really worried about him. They took care of him well and there are no Covid-19 cases over here at all. I understand that visitors can only see their loved ones outside the window at this point, it protects all redidents. They did great job.

My grandma really enjoying being here. We visited her during this difficult time, and we were really impressed with the great management and service that Valley Vista gave. There is ZERO COVID-19 case here during the entire outbreak so far; all essential medical supplies are sufficient. Staff wear medical masks all the time. Grandma told us it is a wonderful place, great meals, nice people and fun activities. She feels like on vacation. We are so grateful to see grandma is healthy and happy here.

My grandma really enjoying being here. She is 90 years now. We recently visited her during this difficult time, and we were really impressed with the great management and service that Valley Vista gave. We didn't enter this time but we learnt that there is ZERO COVID-19 case at Valley Vista during the outbreak so far; all essential medical supplies are sufficient. Staff wear medical masks all the time. Grandma told us it is a wonderful place, great meals, nice people and fun activities. She feels like on vacation. We are really grateful to see grandma is healthy and happy at Valley Vista. I highly recommend this place for your loved ones.

I found this facility worn out, shabby, and dirty. Frankly I was shocked at the condition, given they charge more than [community name removed] for a private room, [Community name removed]is very nicely furnished, and CLEAN! I would never send my mother here.

The staff were really helpful when my husband needed assistance with his father-in-law. Valley Vista was the right place that provides more professional, personable & caring staff. When there was an issue, tech device or caring needs, the staff tried their best to satisfy the needs of my husband's father-in-law, they always found good solution timely. Last time when my husband and I were visiting him, there was a problem with the internal calling system, their tech staff coordinated with the calling device company right away while another two staff took care of his shower needs. Not only was their assistance invaluable to us but we learned a lot about how we could better take care of and understand what he was going through at the time.

I ended up picking this community for my Mother because it matched up perfectly with her needs. She has only been here for a month and all of the staff members are very friendly and nice. However, in the beginning, there were a few issues. All of the call buttons didn’t work and it was a system wide problem. They are allegedly looking into a new company for the call buttons. The other problem is there is no heat. They made a temporary solution by using a lot of portable heaters while they get the normal heat fixed. I would recommend this facility to other families.

We made a huge mistake sending my Mom here. She did not receive a shower or get laundry service for the first two weeks. I witnessed an aide yelling at a resident who did not receive his medication. Two male residents fighting in the dining room. [Removed] A rash was downplayed by staff. We moved her to another facility and they discovered she had scabies. Two other Valley Vista residents were moved to the same facility, they are all in isolation because of their exposure... Management and staff are distant and uncaring. DO NOT SEND YOUR LOVED ONES TO THIS FACILITY!!