Trustwell Living at Terrebonne Place

Terrebonne Place has a professional and friendly staff. There is a welcoming environment with helpful personnel. There are penty of activities to keep residents active and to allow them to enjoy each other's company. The routine meal schedule is very helpful, and the location is very safe.

My mom loves where she is. Everyone is so friendly and they all treat her well. We are all glad we were able to find a place like this to care for mom, as she has Dementia. I would absolutely recommend this community to other families!!! I toured 3 facilities in our area. Terrebonne Place was the best. I have never regretted the decision. Mom is very happy there, and is well cared for.

The categories with a 4 rating only reflect that most things can always work towards improvements. Based on the experience we have had so far, we would definitely recommend Trustwell Living at Terrebonna Place to other families

Trustwell Living has good people and we would of course recommend them to other families! Our loved one has now passed and as hard as this was to navigate it was a blessing our paths crossed with Terrebonne Place! No place is perfect, you have to stay vigilant no matter where you place a loved one! Terrebonne Place strives to improve; they listen and they take action!

We are satisfied with Terrebonne Place. My mom is safe and well cared for. Could it be better? Of course. When people pay that kind of money, everything should be perfect. But I understand the challenges. Thank you for recommending Terrbeonne Place.

All 5 stars for Trustwell Living at Terrebonne Place. The facility is very clean and the staff as well as the residents are very welcoming, which was a main reason we chose this facility over others. The staff is absolutely amazing.

Their the real deal It is a welcoming place for your loved one and the family. A place that has staff that goes above and beyond ?? They helped us every step of the way in this transition. My brother and I are very grateful

Super nice and friendly staff. Very helpful with patients and families. Lots of activities. They bring patients to and from doctor appointments weekly.

I would definitely recommend Trustwell Living at Terrebonne Place to other families. The staff is very friendly and easy to communicate with. The caregiver personnel are also friendly and diligent. I think my mom is getting good care from people who do care about her well being. My mom likes the food and the caregivers. I think Trustwell Living at Terrebonne Place is the right fit for my mom.

The experience was great. I picked this community because it was flat, secure, clean, and had an amazing staff.

I love this facility! My sister is comfortable here and I'm comfortable with her being here. The staff is very friendly and treats you like family. Communication with the family is good, the staff is very informative. The food is good quality and good variety. They offer a good variety of activities and also offer transportation. Housekeeping is once or twice a week and very good. I would absolutely recommend this facility to family and friends.

I toured 3 facilities while looking for a place for my Mom. Terrebonne Place was the first I visited, and I found myself comparing the other 2 to it. The others could not compare. From the moment I walked into the door, Terrebonne Place stood out. It is beautiful, has very friendly staff, smells fresh, and most importantly, I saw staff engaged with the residents. At another facility, the staff was playing on their cell phones. The staff are so welcoming! They call mom by name, and it is obvious they truly know her!! She participates in several activities each day and has housekeeping and laundry once a week. The trash is removed from each resident's apartment daily. This is the reason Terrebonne Place smells so fresh and clean when walking through the main entrance. We did have one staff issue. Someone had not put a needed item in mom's Care Plan that was discussed at staffing. After multiple complaints, Nurse [name removed] and [name removed], PR addressed the problem and it was immediately resolved. Apparently, I was complaining to the person who had not addressed the problem in the first place. All good now. We are very pleased with Mom's care at Terrebonne Place. As far as recommending Terrebonne Place to others, I already have!

The local leadership is kind and as helpful as they can be. Enlivant, the corporation that owns them, is trash. When we moved my dad in, we setup automatic billing-- $[removed] from his Social Security, the balance monthly from my account. I had already ignored the myriad COVID lockdowns, the lack of staffing the huge effort to request any type of service. In July of this year, I found fraud in my account. The bank made me close the account and open a new one. In the process, I realized Enlivant had not taken a payment since March. I kep trying to contact corporate to update the information. Three different customer service numbers provided to me by the facility were not in service. I was headed out of the country for two weeks and had to table fixing it since the local facility wasn't empowered to change the account for me. By the time I returned, Enlivant had marked April, May and June as NSF. They canceled all automatic billing and let the account go further behind!

We chose Terrebonne Place because of the location, the friendliness of all of the staff, and the quality of care that they provided. The staff bends over backwards and they are fantastic. They are accommodating, want to help you in any way they can, and want to make the transition as smooth as possible for your loved one and the family. My siblings and I are not local so that was especially helpful having a staff that was so accommodating. I would highly recommend the facility. I cannot say enough good things about [name removed], [name removed], and [name removed].

The location of Terrebonne Place is great for our family which is very helpful. Some of the things that we were promised in the beginning have not been worked out yet. Our main disappointment is that they said they would have mass daily/weekly and they have not done that yet.

The main thing is that they are not geared to help diabetics at all which was a huge problem for us. Their menus did not even give options for diabetic choices. She went downhill the whole time that she was here. When I tried to speak to them, no one took the responsibility and they would just pass the book. It was a nightmare and I would not recommend them to others, it was the worst condition I had ever seen her in.

Director is a quack. Aids are not trained thoroughly. Building needs serious updating. Food is terrible. Turnover rate is ridiculous. Company wants money money money.

Mom and I toured, we found a clean, home like setting with friendly residents. Staff was helpful and kind. I look forward to seeing how they can assist us with accommodations.

Three months ago I was forced with the fact that my mom could no longer live alone in her home of 60 years. After a month of researching communities to admit her, I chose Terrebonne Place Assisted Living. My hardest decision has turned out to be my best decision. This community fosters a positive and caring environment due to their great staff members who strive to have the residents live in a welcomed and homely environment. The friendly and loving staff is available 24 hours a day in case my mom needs assistance through an emergency call system which really gives me piece of mind. At Terrebonne Place, I feel every physical detail from the lovely grounds to the well planned apartments along with the great variety of activities provided daily assures me the comfort I was looking for in my mom's new home.

Outstanding facility with caring staff under awesome leadership!