Trustwell Living at Mansfield Place

Very Caring, fun and friendly staff. Clean and modern living facilities.(Some areas that have just been, and some areas that are currently being renovated to remain up to date.) Great food and many fun activities to keep the residents busy and cheerful, such as live music, outings to eat and other types of live entertainment on a weekly basis. On site hair salon is also a plus. This is a great place to feel comfortable having your loved one move in. I highly recommend getting a free tour, especially if you can time it with one of their great activities they put on.

[Removed] does a great job. We also like the music program and the ministers who come on wed nights. Food could improve.

I so appreciate the kindness and helpfulness that we have experienced. A wonderful place for my mother.

I come to Mansfield Place for various activities and enjoy myself every time.

There are many, many wonderful things I could say about Mansfield Place, but what I value most is the joy-filled, fun, kind, gentle and caring staff. As her family, we are so grateful for this place . . . knowing that our mom is in a place where she is truly loved.

Patience, love, kindness and smiles are good descriptions for Mansfield Place. Our mom enjoys the activities, family nights, and music events. She appreciates the pleasant surroundings and good food. We are so thankful to entrust our loved one to this staff.

I have been in this facility everyday for the last 2 weeks, being in a family that is in the business I am very impressed at the level of care they provide. The staff is very tentative and it is a nice place.

really enjoy attending planned family events with my Dad!

We are very happy with this facility---Clean, nice staff and nice rooms. Our Father seems comfortable and well taken care of. We feel our Father is secure as the building is always locked. The surrounding area is very nice, which makes us feel safe coming and going from the building. We consider Mansfield Place an answer to prayer. We thank the staff and ownership for their good service. Blessings...

Great family night with [Removed]. Facility was very clean and staff were exceptionally friendly. I would definitely recommend people to check out Mansfield Place if they were looking for a great assisted living community.

Very comfortable and social atmosphere. People are very friendly and activities are outstanding.

Mansfield Place is the most impressive Assisted Living Facility I have visited. The building is modern and in immaculate condition. The staff are accommodating and friendly. They relate well with the residents. Their beautiful court yard is an inviting and safe area for my loved one. I have attended many activities at Mansfield Place but among my favorites are their annual classic car show. It's a fun look back at the cars that were popular back in the day. They have a program that features "Elvis' Lost Brother" with a fantastic Elvis impersonator who includes the audience in his act. I feel confident that outside of my presence my family member would be very well cared for and loved. The activities are fun and engaging. They even arrange special dinners to celebrate holidays. The Executive Director [Removed] is a fantastic director who not only makes sure her staff interacts with the residents but she does as well. She often accompanies them on excursions outside the residence and seems to really enjoy spending time with them. She made herself available anytime we needed to talk or had a question. I highly recommend Mansfield Place. Sadly, our loved one passed before we could make the move to Mansfield Place.

So far everything is working out well for my parents here. My mother loves it, and my father is doing okay. It has been a very positive experience. There are many activities offered, my mother really enjoys the activities. The community looks very well-kept. The staff is good, the activities director reaches out to me to see what activities my parents enjoy. This is pleasant community, and I would recommend it.

Overall our experience with Brookdale Mansfield has been a positive one! The staff is friendly and professional, and they take good care of the residents. The facility itself is clean and well kept, and I like that they seem to have plenty of activities and lots of encouragement for residents to participate!

I believe anyone in an assisted living facility needs someone that can help look out for them. I am that person for my aunt. Sterling House has been a good fit for her with caring, compassionate staff who help her whenever it is needed. I have never seen them treat a person with disrespect, or be hateful with a resident. That is wonderful, because older people need our support, not our criticism. The only complaint I have is sometimes the room is not as clean as I would like to see it. When I have noticed it, and brought it to their attention, they take care of it immediately. They have always addressed my concerns promptly. The one truly wonderful thing is the meals. They do a great job with the food and the snacks.

Mom spent three short weeks there Love the people loved the meals and thought the place was beautiful. She has dementia. She needs help bathing and assistance dressing...she can dress her self just needs someone to lay out clothes and a little help. But somehow no one noticed that her legs were extremely swollen. They were red and when we got their nurse to check her she also had infection in her right leg......they called her Dr. for instructions. The next morning I got a call that Mom had been taken to the ER in extreme pain in her legs. I found that the legs were not wrapped per Dr. instruction. It takes days to reach this condition. We found her a home because we can not personally provide 24 hour care. The home is expensive and they have added over a thousand dollars to the statement for personal care.....Mom is still in the hospital. Four days now. My opinion still awaits for their reaction and solution to this issue.

Everything about this place was perfect -- until it wasn't. We thought it was the perfect fit for my parents: it would allow them to stay together, even though they had different needs. We had everything for them set up, my father had paid a deposit, and the facility was nice. After my mother's medical evaluation, we were all set up to move them in and then we were suddenly told by the corporate office that they could not longer move in. My father was able to get their money back, but there was a lot of confusion about the policies of the community. We told them every bit of information they needed to know, and we felt as if they were very unclear on their policies. They put us in an inconvenient position. Thankfully, we found another community for my parents, but we are still disappointed over what happened at Sterling House. We really just hope that this never happens to anyone again, that they change their policies, and make them clearer.

We were told what we needed to hear to get us to sign up and write the check. He wasn't even there for 24 hours before they called to say that they couldn't accommodate him. I am very disappointed. They did have a meeting after that to discuss our disappointments, but did not offer to reimburse any of the money that we are out which included moving expenses, first months rent, care services, and community fees. I would definitely make sure you ask questions and get answers from more than one person before making decisions. We asked all the right questions, but unfortunately, the person we were asking didn't have the correct answers.