Truewood by Merrill, Port Charlotte

It's an older building and community, but the people are fantastic and generous. Many activities, and everyone is helpful

What our family likes the most about the Truewood by Merrill, Port Charlotte community is the Manager there [name removed], has been above & beyond helpful! I would highly recommend that place based on him alone.

Staff is very helpful most of the time. For some the apartments, they are Ok such as the 1 Bedroom, but some try to fit a lot of personal belongings into a studio. They have had a problem with the dishwasher and we eat from styrofoam plates.

It's an affordable safe place for people to maintain some independence and have a place of their own. I think they maybe need a bigger budget for food? A lot of the residents end up throwing out more than they eat. Possibly a better menu or chef. I'm not living there but, it's a constant complaint I hear consistently.

The activities seem to be the best part of being there. She has found a decent community of friends and holidays are celebrated, and there are many opportunities to participate. The people do a decent job and have been helpful. The quality of meals could definitely use improvement. they are definitely increasing costs a lot and decreasing some included services, like washing sheets that used to be included and now are an extra charge.

My loved one passed away [date removed]. They were very good for her. The staff all seemed to be genuinely concerned for her well being and her needs at all times.

I can only go by what my loved one has been telling me. The food is not good. She's quite disappointed in that. In regard to the healthcare services. I'm a little disappointed as we did have an incident and incident and it took quite a lot to get someone there to help her. Other than that she seems happy and comfortable.

Our family is extremely happy with our experience with A Place For Mom as well as with Merrill Gardens. Everyone with whom we've been in touch has been helpful, kind, responsive, and knowledgeable. I'd recommend A Place For Mom/Merrill Gardens to anyone looking for a seamless experience. The service helps you and your loved one to feel looked-after as you go through what is often an emotionally-charged process.

They have a lot of activities, staff is generally nice. The food is just ok. My dad is happy there.

They don't offer meals for people with restricted diets. Housekeeping is a very minimal job ie: light dust and mop, that's all. Staff were all friendly. But for approximately 3k a month, you'd be better off renting a house and getting a cleaning person.

Staff is extremely helpful The facility is old but they are doing a good job at keeping it safe The food needs to be better quality. Also it would be great to have different types of eggs in the morning They raised my rent to $225. I am on a fixed income so with this raise it doesn't leave me with much money I live in a studio apartment with no view just a view of the rooftops

I picked this community because, It was the only place that told the VA hospital they would take me!

Truewood by Merrill, Port Charlotte, is a perfect location, close to shopping, American Legion , hospitals and a great area for daily walks. [name removed] is happy and we would recommend this community to other families.

Honestly, a 5 for all. I'm very happy. What really stood out to our family was, when I spoke to the residents, something that doesn't always happen, they all were raving about the place and the staff. That was enough for me.

The staff on the Independent side is great. Could do better with cleaning the hallways and the rubbish room though.This place is horrible. Every day people who are fortunate enough to have money move out.

The staff is very friendly. House ,keeping, maintenance, and dining. Along with the front desk. Patience and kindness with those who live in the building. Treat them as you would like to be treated. Activity Director is working at a disadvantage because of the physical and mental capabilities of some. She does an outstanding job of trying to incorporate all into activities.

What we like about the community - they are renovating the facility from the hurricane. However what we do not like about the community is the nurses personality, but we would recommend this community to other families. I would add that pricing is negotiable. We held out and got the activity fee waived and a lower rent rate for an upper studio with porch

I'd say it's ok except for the food. So many residents complain about the food. We picked this community, because it was close to me and affordable. Residents and staff were friendly.

We cannot comment on the quality of care as our loved one is in independent living so that doesn't really pertain to her. When it comes to the meals and dining we gave it that rating because she doesn't always eat what they serve. Also they don't really have an activities director at the moment. The value for cost is a tough one, because her rent has gone up [fee removed] since she moved in, they have to share transportation with the other facility, and they have taken away the overnight desk person. I would actually recommend them, it is a nice community and it's been a good place for her

I would definitely recommend this place to others. No place is perfect. Mom is happy there and that's what matters. Clean, the staff are friendly and helpful. Lots of activities. Beautiful celebrations for all the holidays. They need help. The staff is overworked. My mother loves living there.