Truewood by Merrill, Ocean Springs

After several harrowing incidents at home, for safety concerns we insisted Mom leave her home of almost 70 years. She cried, of course, but we convinced her it was the best thing. Her attitude made a 180 degree turn when she saw how much safer, easier, social and fun her new home at Truewood by Merrill in Ocean Springs is. She's happier and more content than she's been since Dad--the love of her life--passed in 2016. At 98, she enjoys socializing and having pretty much everything done for her by the kind and attentive staff. We--and Mom--couldn't be happier with our decision.

I wanted to place my father here due to the proximity of his healthcare providers. The entire staff has been amazing at shepherding my father through a difficult transition and multiple health crises. I am confident he is receiving a high quality of care from people who love what they do.

The facility looks good. It is clean and the staff is friendly. But I would not recommend them. The medical staff misses important details. They do not have the ability to transport patients. They overcharge for services they do not perform. Much of her jewelry disappeared. And they staff took advantage of her, knowing she had frontal lobe dementia.

They were all so very helpful. No complaints at all. I wouldn't hesitate to make a referral. It just wasn't a good time for my mom who made the decision., she was only there for about 30 days. It was great proximity to us and very clean. We didn't look at any others.

Overall we love Truewood. It is much smaller & more personable than [community name removed]. We have found all of Truewood to be very clean. I keep my mom's apt. clean, but they offer that service. One of the best things about Truewood is their friendliness. Every single person on the staff is always smiling & helpful to the residents & their families. Even when we ask about things written plainly in the manual. :). I believe my mom is in very capable hands. The staff takes no chances w/ the health & especially mobility of the residents. That includes meds that need to be taken in an exact manner. Meals are always an issue for my mom, who cooked for herself forever. What Truewood does is offer a "Cook's Chat" so residents can weigh in on what they like & don't like about the various meals & also gives them a chance to have input into future dishes!! (I think it always smells great!). There are usually 3-4 activities a day which offers something for everyone. My mom is still very active so the chair exercises are a good way to start her day. At Truewood, if you want to do something not on the schedule, you can ask or you can start up something yourself! Cost is relative. Truewood is priceless for me- my mom has friends & people she knows are looking out for her.

I would say if we couldn't be happier and they should try it. I picked this one because it was the best one for mom in the vicinity she wanted to be. She's very happy there.

The aides and cooks were wonderful. I had quite a lot of trouble with [name removed] the nurse. She refused to send all of my mothers prescriptions to the Lighthouse when mama had to move. After 4 times begging her I took action to get the information and even though she sent 2 prescriptions over there were 5 more. I had to go to Keesler and pharmacy to track down other medications meanwhile I had to go 2 times a day for 15 days to give my mom her medication because of[name removed]delay. She absolutely refused to even look at me. She refused to let me look with her for the orders. This caused me a lot of stress and I ended up having a panic attack and had to go to the hospital. Also they charged me for the month of October. [name removed] said she would refund it but it's been almost a month without refund. I should not have been charged. Very unprofessional management

Truewood is a clean, comfortable facility. The staff is adequate, they provide good care to the residents. I would definitely recommend Truewood as it is a clean, comfortable, caring facility.

This is a really nice community. The staff are really friendly and helpful. The location is close to doctor appointments, grocery stores, and a hospital. There is always some type of activity going on, even if it is just sitting and talking with other residents. There are three meals a day provided and there are choices to choose from. The food is very enjoyable. I would recommend the community to others for their loved ones, and have already recommended the community to friends. The management team is very nice and they get to know the residents quickly. My loved one and I are happy here.

Very family orientated place. It touches me to see families coming together

Truewood staff went above and beyond for my family helping to make it possible for my dad to become part of their community. I have personally witnessed their deep compassion for residents mental and physical well-being. I had struggled for months trying to find an assist living home for my dad that we could help dad afford. I honestly was beyond hope. Dad just did not meet “long term” criteria but definitely fell into the category of “assist living”. The staff at Truewood followed up with me and listened to my story of the struggles I had come up against in finding a place for him. Since dad’s moving into Truewood, he has become “my dad” again! He has his independence yet has the security of caregivers. Thank you for caring and listening to me. You guys are professional, caring, creative, lively and awesome!!! I can not Thank you enough. You have truly been a God send??

The caregivers are just wonderful. And one of my minsters came to see me the other day and commented on how different it was here under the new ownership. Everyone is so friendly. And they do anything to help you. I like my apartment very much. It's roomy, and it's homey. And it looks out over the garden, which is nice. I am a Celiac, so that's been a struggle. It's a constant question of Can you eat this, Can you eat that? Every day. But that would be any place I would go. And they're at least interested in trying to accommodate that for me. They do have a lot of activities. I just don't care for the ones that they offer.

Everyone is very nice. The staff is very friendly and accommodating. The activities fit my loved one's lifestyle. Bingo, gardening, and more are some activities available for the residents to choose from.

This facility was pleasant and had charm. The staff and residents were extremely friendly. We toured Truewood in the morning prior to lunch, and they seemed to have many activities listed for the day although none were going on at the time we were there. There was no unpleasant smell, and the facility seemed manicured outdoors. We decided on another facility as that one fit my mother in law better, but this would have been our next on the list as the price was reasonable for what they offer.

We chose this facility because of their health record, the proximity to family, and the lack of covid cases at the time that we transferred her and their covid safety protocols. They send emails frequently and are semi responsive to requests made but I do know they are busy. My mom loves the food and has had no complaints about it. I would recommend to others looking.

Our loved one has diverticulitis that needs to be on a special diet, the community has orders from the doctors stating this and they still allow her to chose from the regular food menu. For the amount of money we are spending, we were expecting better care.

Very clean facility. [Name removed] was very informative and helpful.

The staff was friendly. We went at 3 p.m. so the residents were out and about with various activities. The rooms were clean. This was my first tour so I am not sure how to rate the facility.