Truewood By Merrill, First Hill

Better than being at Grandmas! Staff A+ Food A+ Accomodations A+ Extremely well cared for A++ Just perfect!

Amazing community. I love the mixed community feel of this location.

We chose this program for our Mother. It offered the type of programs that would offer our Mom a very attractive facility, good menu, and strong staff. In visiting each time, we noted the activities constantly present for residents. It was one of the facilities that seemed to walk their talk; demonstrating their ability to keep residents engaged in their environment. We were especially attracted to the diversity of not only staff but also the residents. In looking at all of the programs, the populations diversity was what helped to cement our decision.

The move in went very well and I am changing apartments to a larger one. I am happy with everything from the meals to the residents. There is diversity here with a good atmosphere. I like that they have indoor parking, it will make a difference when the weather changes.

The tour I had here showed me that the staff are engaged and concerned about their residents. They were professional and helpful. I was well organized.

I had a good tour of this community. It is nice place. The community looked nice and clean. The staff was kind and friendly. Everyone was very nice too my family and myself. My tour went well.

I really loved this facility. I actually put down a refundable deposit to hold an apt. They are not sure if Wayne is assisted living or memory care. They do not have an memory care rooms open now but do have them in new Ballard location which is not ideal but could work. I gave them the go ahead for an assessment of Wayne so they can figure out monthly costs.

The staff we met during our tour were lovely. We like this community, however they would have wanted mom to be in the memory care unit and she was not ready for this move. The community seemed clean. We did not like the layout of the room we were shown. They had a more restrictive food plan compared to the community we chose which has a more open dining policy.

This community is clean and maintained. The care and safety is here always. My mom likes the meals provided, it is tasty and good quality. She also likes to go on scenic drives and other activities offered here. I would recommend this community to family and friends.

Mom lives in the independent living area of this community. She gets along with the entire staff and Patrick the activities director is lovely. She has had a few minor issues with communication with a few of the wait staff but they are working in improving this. The community is clean and they keep it sterilized. This is a smaller community and the food is good. I would recommend this community.

My dad was at this community for about a month before he had to go into the hospital. Once he improves he will be going back to his apartment. The food is fine and I would give it a 4. I am not able to speak about the activities as he is in the memory care unit and I am not sure what they offer. The community is clean and well maintained.

I was not confident with the care of my father while at Merrill Gardens at First Hill. I have since moved him back home. Their food was okay but the food for family members to join them at meals was expensive. I only saw people watching TV, no activities. I would tell others to really consider if they want to put a loved one in a nursing home before doing so.

I thought the staff are very friendly and professional

It really was pretty great. They were really welcoming. The only problem was with the toilet backing up, and I didn't think they cleaned it up very well, but it was just a one time thing and nothing has happened since, so it's better.

They have a very friendly staff; there have been a few frustrating issues but they've been able to be resolved.

More or less happy with Merrill Gardens, super clean, staff very friendly. They need to follow up with certain procedures such as assisting with bathing and objectives in general. The food is good and my mom seems happy. The facility is very clean and I would recommend them.

They have been great so far. I really like Merrill Gardens on First Hill. The people have been really great there. We are really pleased.

Faerland at Merrill has been a most pleasant surprise. Having cared for several family members for the past 15 years, I feel I have had lots of experience assessing various assisted living facilities. I have taken care of both a great aunt and my mother. During this time, I have had first hand experience with at least 6 homes. Faerland was a pleasant surprise; find a facility of this quality at a good price was great. All categories listed above are 5 star. Every caregiver and every employee is exceptional. They are dedicated, insightful, and hardworking as well as always friendly and courteous. They actually do make a care plan specific to the needs of the resident, and they keep to and follow up with the plan. Management is open and responsive. I visit very frequently so I know how residents are treated and cared for each day.

Positives: * House Mgr. very personable and nice; good rapport demonstrated with all residents * Community clean * Staff friendly * Flexible meal plan and eating schedule Negatives: * Many residents just 'hanging out' in lobby area; no interaction or stimuli offered * Neighborhood VERY shady (i.e., Rehab house next door; 3-4 street people sitting on brick wall across the street * Outside grounds and parking area needed general clean up and trash pick up [removed] Not a good fit due to resident profile and neighborhood; no addtl. visit.