Traditions at West Park Place

I would not recommend Glass Peaks at all! Take time and really look around at other options!

I was disappointed to discover that the facility wasn't truly handicapped accessible until after move in. We had to take doors off of bedrooms to fit wheelchairs through. They came to rehab and personally assessed my parents and said that they could take care of my dad, but then they were not set up for his needs. We ended up doing most of his care. We were working on moving them when my father died.

The price is the best thing. The least is that they are disorganized. Management is not doing their jobs. Never met the director.

My mom was here 2 weeks before being sent to the hospital for 2 bad infections. They advised me to stay away as she was upset for being moved there. All calls to check on her were so positive and how wonderful she was doing. This is not what I saw upon my first visit. She was out of it and shaking. Next day they sent her to the hospital where she almost passed twice during the night. She is now immobile and suffering other conditions because of the infections. Also 2 checks were lost. How can you expect someone to trust the care of a human being when they lose checks?

I would recommend this assisted living community, but ask about the staffing levels since there were some issues .I picked this community because of the very friendly people, cleanliness, and it was close to home.

Mom’s stay at Traditions at West Park Place turned into a horror story, judge for yourself. I have months of horror stories but due to character count I had to delete a lot of this review, My visit [removed], Construction dust from installing a sprinkler system wasn't cleaned up until I complained. Mom's furniture was covered in this. She had cellulitis on her leg and had never had skin issues before. [removed], Inhouse nursing care [removed] OVERLOOKED MY MOM FOR 5 WEEKS. No baths or meds. My visit [date removed], Moved Mom to assisted living, worst decision ever. [date removed], Mom was taken to St. Anne's Hospital for severe diarrhea. She was dehydrated. As it turns out the aides were helping Mom fill out her meal tickets and adding beef and pork to change up her meals so they weren't so boring, their words not mine. Mom hasn't eaten beef or pork for 40+ years. The change in her diet at 95 gave her severe bowel issues.

She loves it! It's beautiful! Food and care are top notch.

Just like every other nursing home and assisted living community they are understaffed, but our loved one does feel comfortable and the staff members are very friendly.

We chose Traditions at West Park Place because they made the experience of moving my dad very easy. WE looked at a lot of places and I felt like their services were best. They go from independent living all the way to memory care all within the same complex. Memory care is in a separate section, but the same complex. My dad was straddling independent living and assisted, he is on a floor that is half and half. So if he started to trend towards assisted living he will not have to move, he can stay in the same apartment. That is a big plus. They were so helpful, they rented us furniture in the unit which he can purchase or replace himself when he wants. That was helpful because he was moving from Florida. They also have a full kitchen with a stove in the units except for memory care. He is still able to make himself his own food if he wants too. I would definitely recommend them to others looking, but talk to them about the food situation. It is either great or horrible, there is no in between. Other than that, the people and all the staff are fabulous. The location is great, It is near the mall, grocery store, medical facilities etc.

This place is absolutely amazing. They care about the residents here and make it a point to try to keep them involved and active. They're wonderful and take such great care of mom. It's very comfortable here and feels like home, even to me! Housekeeping is once a week and they do a great job. Laundry service is offered for an additional cost. Communication from/with them is amazing, they stay on top of things. They have a variety of activities, there's always something going on. Mom chooses not to participate, but I wish she would. The only thing that I don't like is that there seems to be a lot of turnover with the nurses and aides, but I know you get that everywhere. I will say, the nurses and aides that they do have, I really like. Mom's nurse is absolutely phenomenal. I can't rate the food because I've never tried it and mom doesn't like to eat, so she doesn't eat it. They're very accommodating to her, though. As far as getting her broth and things. They also have a smoking area for residents, which we learned during our search is hard to find. I would absolutely recommend them to friends and family

They couldn't be nicer here. Overall, we're happy with this community. We've had a couple of small issues. For example, my loved one prefers to shower more than once a week. We requested that, but it doesn't always happen unless she gets a little more insistent about it. Then it gets done. They are losing a couple of good staff members, which is unfortunate because they're great. The variety of food wasn't great at first, but it has improved. Communication with the family is very good. They offer a variety of activities, but my loved one hasn't participated in them yet. I would absolutely recommend them to family and friends.

His room is not being cleaned, but main facility rooms are. They didn't feed him very often, they would ask him if he was hungry instead of telling him time to eat. He did really well with hospice, just he didn't connect with the staff well at Traditions at West Park Place. Had a day when went to visit and there were feces on the floor, they were going to leave it there unless we mentioned it.

The facility is clean other than when residents move in and out, but they quickly tidy that up. They keep the apartment clean for mom and do a deep clean once a week. Really the only thing she has to do is her dishes. Activities are ok, more variety would be great, but mom enjoys the activities. The food is very good, once in awhile there's something mom doesn't like but that's to be expected. The staff is very nice. If you're sick, they check in on you. If you miss a meal, they also make sure to check on you. If they know you're sick and not feeling up to joining in the dining room, they make sure to bring meals to you. I would most definitely recommend them to friends and family.

Our mom is suffering from dementia and unable to stay in her home of many years. I looked at a few other memory care facilities and West Park Place is by far the nicest. We were able to bring so much of her own furniture so it feels like home. The staff is very kind and caring. There are interactive activities. The food is excellent. Although the memory care unit is very new, the fact that so much of the staff in the regular residents’ areas have worked there for years was another plus. Moving our mom here made a difficult decision much easier.

This was a nice community with bigger apartments. They didn't have an open concept outdoors.

The community has recently had a change in staff. They always have activities for the residents to participate in everyday. They are renovating the community. There is a washer and dryer on each floor. It is very nice and a clean community. The more care your loved one needs, you will have to pay extra for the care services. The community is adding on assisted living and memory care options.

What a beautiful place. [name removed] gave me and Dad a wonderful comprehensive and happy tour. We will put West Park Place at the top of our list.