Traditions at Brookside

I had a bad experience with my loved one in Memory Care. The management was poor and did not to be questioned or criticized. Too many staff were untrained, uncaring, and not properly supervised. Medical care was inadequate. Food service declined while my loved one was there. Seemed to be cuts in service to increase profits.

Traditions at Brookside is excellent. Unfortunately, we had to move our loved one to a new facility. They did not have an opening in memory care at Traditions and she requires that type of care now. The person in charge of memory care at Traditions when there was availability insisted that my loved one did not need that level, which was incorrect. That is the only negative thing that I can say about Traditions, everything else is top notch.

It's great. We picked this community, because I'm a minister and have seen several places. When we saw traditions, it was head and shoulders better than anything I had seen.

My mother in law was a resident at Traditions at Brookside. Everyone we had encountered was friendly and was knowledgeable. The facility was clean and we thought that the food was good. As far as activities go, I put a 4 mainly because I wasn't really aware of the things going on. I put a 4 on value mainly because it is expensive. But knowing my mother in law was safe and was in good hands was priceless.

No place is perfect, and your loved one is going to need the time to settle in. Traditions at Brookside has a community feel: people are out and about visiting and participating in activities. The staff is friendly and caring. The dining area is bright, and the food is diverse and generally good.

Friendliness tops! Activities excellent too. Cleanliness tops too! High recommendation.

For us the location of Traditions at Brookside works out really nice and we really do like all the different amenities they offer. Our loved one is not the biggest fan of the meals - it is more of the quality of the meals so that could use some improvement. However based on the experience we have had so far we would recommend them to other families looking for a community for their loved ones .

I'd recommend Traditions at Brookside to others. I like that's close to home. My loved ones' room is spacious and has a bathroom, we had to provide everything else. Communication between the community and myself is fair. Sometimes it's broken and I have to dig-in for information. On the website, I don't see any activities posted and I don't receive any emails or anything like that. I have to literally go and ask them what's going on, so they could improve on that. They're supposed to have a monthly newsletter, but I haven't seen it yet. It'd be nice if they gave us updates or scheduled meetings to ask what the families need, etc.. Aside from that, I think that they are still really excellent providers.

You couldn't want anything better. This has been an excellent experience for us. From the first tour to the assessment, to move in all the staff have been wonderful to work with. The food is great according to my loved one. Traditions ranks up there at the top, and they are very good.

I think the move-in was easy. The transition for my mom went well. They try to make her feel at home, and I think they do a good job trying to make her comfortable. I think the apartments are really nice. It' s a good size for her, and in terms of her mobility, she can get around well. The square footage lends itself to a good environment for someone who's 86 years old.

It's a very nice facility. Everybody is really friendly and welcomes you in. We've just seemed to fit right in with everyone. I've not tried the food, but it smells really good. The Activities Director seems to stay busy with the residents and keep them occupied. When she's not busy doing that, she's handing out snacks and newsletters with memory-oriented puzzles and things. I really like it there, and my loved on seems to like it as well. I would definitely recommend them.

[name removed] provided a nice tour. The management staff has been with the place since they opened 4.5 years ago. The place appeared clean. The residents interacted with [name removed] as she showed me around via facetime. All interactions seemed pleasant. They offer respite care which would enable us to move my father ahead of his belongings. However, depending on the level of care he needs he may not be able to afford this place either.

We have made the transition to this community, and so far we have no complaints about Traditions, and the community is just streets away from our family. The food here is really tasty, and we don't have to cook which is a big plus but they do not rotate the food as much as they should. The kitchen is not particularly friendly for those who are shorter or that can not reach up high, and the cabinets are really deep.

I feel that the community is safe and clean. The staff takes good care of him and I think the food is good. The communication is great between the staff and the family and they keep us updated on any covid changes also. I would recommend this community to others

This appears to be a lovely facility, and [name removed] provided excellent communication and information; however, it does not meet our preferred criteria because they do not accept Medicaid Waiver for memory care units.