The Village at Northrise

My mom was a resident of the memory care unit, the staff was friendly, and caring, with the residents. [New resident] the director was extremely knowledgeable, and personable. The meals they prepared were very good and plentiful Unfortunately my mom passed within 2 months of residency, yet we are very grateful for the care she received. The facility is somewhat dated, but kept tidy and clean.

The nurses and aids are very friendly, kind and attentive. However, it was not a social environment at all...monthly activities calendar was consistently late, activities got cancelled or were uninteresting and it did not inspire residents to be active...it really lacked of energy and participation. In addition, my mom sometimes asked for help from more experienced medical staff or managers and response times were slow and required much follow up. When my mom had to leave out of state for medical care but was still paying, her apartment was not cleaned the entire time she was gone, nor ready for her upon her return. Now that we have a basis for comparison for where she is now, Northrise has some work to do. And perhaps over the last year they have. This was our experience while she was there and I cannot speak to its present operation. But would I say is they did not deliver on what they advertised.

No real complaints truthfully. [name removed]very happy with her accommodations and choice to live there. I just spent the last month there helping her recover from a recent hospitalization and get moved in to her apartment and was pretty impressed with Hallmark overall. Nicely maintained, friendly community and lots of services available to her that make her life easier. Would happily recommend to new prospective tenants.

All professional and personal

It's a very nice community. Great view and great value. My father is very pleased with everything. I would recommend to others.

What I really like most about The Village is the location, the friendly and caring staff people - the other residents and staff. Based on my experience so far I would recommend this community to other families.

Overall The Village at Northrise has worked out great for us. The staff seem to be caring, and we've had no issues.

The Village at Northrise is a very inclusive and welcoming place. They especially make sure that new residents are included and able to make connections with the other residents. They make sure that our loved one is eating, and will even bring her meals if she hasn't made it to the dining room. And on top of that, they'll come back after a little while to make sure she did actually eat, which I really appreciate.

I do really like the grounds here they are really well kept and I do like the dog park. It is extremely expensive but you do get a lot of services

I would highly recommend the community to others. The head of nursing is outstanding. The rest of the staff is caring. There are some meals my loved one enjoys, there was a time the community provided sandwiches for two nights in a row for dinner.

From my family member's perspective, some of the nursing staff are not as friendly, and it's hard to get any answers from anybody. But I know there are many factors going into that - things like staff shortages and Covid going on.

All the caregivers were loving and caring and really worried about the residents. They keep them busy. They did not let residents lay in the chair or bed all day, they keep activity goings all day. The brought in storytellers, musicians, singers, and played games, puzzles, and bingo. I liked going there, it was awesome. My father's wife was there and he enjoyed visited everyday and socializing there as well. The food was good. They provided very nice meals that were well balanced , warm, and on time. When it came to meals ,the residents sat at the same table with the same people, and the staff always honored and celebrated resident's birthdays.

This community did not compare to the community we ended up choosing. The tour was not inviting, we did not stay long enough to know whether they provided snacks for the tour. We needed a brighter setting for our needs.

For the most part, I am enjoying my stay at The Village at Northrise! The people there are great, and the staff are sure to take care of my needs! My primary concern, however, is that the food is terrible. This facility also does not offer menus for diabetics and people with special dietary needs.

The facility was beautiful. The memory care section was bright and activities were going on for the clients. The staff knew the clients and spoke with them with respect.

It's been a good experience, I moved my mom to The Village At Northrise. Things are fine and she is doing real good. The staff is very friendly and they treat my mom well. It is a good community. My mom does not care for the food a whole lot.