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My mom was a resident of the memory care unit, the staff was friendly, and caring, with the residents. [New resident] the director was extremely knowledgeable, and personable. The meals they prepared were very good and plentiful Unfortunately my mom passed within 2 months of residency, yet we are very grateful for the care she received. The facility is somewhat dated, but kept tidy and clean.... Read more
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8.7
Review Score
Review Score
16 reviews8.7
Out of 10
5 star
63%
4 star
19%
3 star
13%
2 star
7%
1 star
0%
A Place for Mom has scored The Village at Northrise with 8.7 out of 10 using our proprietary review score based on 6 reviews in the last 2 years. Over all time, The Village at Northrise has 16 reviews with an average "overall experience" of 4.3 out of 5.
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4.7
4.3
My mom was a resident of the memory care unit, the staff was friendly, and caring, with the residents. [New resident] the director was extremely knowledgeable, and personable. The meals they prepared were very good and plentiful Unfortunately my mom passed within 2 months of residency, yet we are very grateful for the care she received. The facility is somewhat dated, but kept tidy and clean.
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5
The nurses and aids are very friendly, kind and attentive. However, it was not a social environment at all...monthly activities calendar was consistently late, activities got cancelled or were uninteresting and it did not inspire residents to be active...it really lacked of energy and participation. In addition, my mom sometimes asked for help from more experienced medical staff or managers and response times were slow and required much follow up. When my mom had to leave out of state for medical care but was still paying, her apartment was not cleaned the entire time she was gone, nor ready for her upon her return. Now that we have a basis for comparison for where she is now, Northrise has some work to do. And perhaps over the last year they have. This was our experience while she was there and I cannot speak to its present operation. But would I say is they did not deliver on what they advertised.
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No real complaints truthfully. [name removed]very happy with her accommodations and choice to live there. I just spent the last month there helping her recover from a recent hospitalization and get moved in to her apartment and was pretty impressed with Hallmark overall. Nicely maintained, friendly community and lots of services available to her that make her life easier. Would happily recommend to new prospective tenants.
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All professional and personal
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It's a very nice community. Great view and great value. My father is very pleased with everything. I would recommend to others.
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What I really like most about The Village is the location, the friendly and caring staff people - the other residents and staff. Based on my experience so far I would recommend this community to other families.
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Overall The Village at Northrise has worked out great for us. The staff seem to be caring, and we've had no issues.
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No data collected
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5
The Village at Northrise is a very inclusive and welcoming place. They especially make sure that new residents are included and able to make connections with the other residents. They make sure that our loved one is eating, and will even bring her meals if she hasn't made it to the dining room. And on top of that, they'll come back after a little while to make sure she did actually eat, which I really appreciate.
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I do really like the grounds here they are really well kept and I do like the dog park. It is extremely expensive but you do get a lot of services
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No data collected
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I would highly recommend the community to others. The head of nursing is outstanding. The rest of the staff is caring. There are some meals my loved one enjoys, there was a time the community provided sandwiches for two nights in a row for dinner.
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No data collected
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From my family member's perspective, some of the nursing staff are not as friendly, and it's hard to get any answers from anybody. But I know there are many factors going into that - things like staff shortages and Covid going on.
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No data collected
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4
All the caregivers were loving and caring and really worried about the residents. They keep them busy. They did not let residents lay in the chair or bed all day, they keep activity goings all day. The brought in storytellers, musicians, singers, and played games, puzzles, and bingo. I liked going there, it was awesome. My father's wife was there and he enjoyed visited everyday and socializing there as well. The food was good. They provided very nice meals that were well balanced , warm, and on time. When it came to meals ,the residents sat at the same table with the same people, and the staff always honored and celebrated resident's birthdays.
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5
Response from The Village at Northrise
February 8, 2021Thank you for the kind review!
This community did not compare to the community we ended up choosing. The tour was not inviting, we did not stay long enough to know whether they provided snacks for the tour. We needed a brighter setting for our needs.
2.5
2.5
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2.5
For the most part, I am enjoying my stay at The Village at Northrise! The people there are great, and the staff are sure to take care of my needs! My primary concern, however, is that the food is terrible. This facility also does not offer menus for diabetics and people with special dietary needs.
3
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3
The facility was beautiful. The memory care section was bright and activities were going on for the clients. The staff knew the clients and spoke with them with respect.
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It's been a good experience, I moved my mom to The Village At Northrise. Things are fine and she is doing real good. The staff is very friendly and they treat my mom well. It is a good community. My mom does not care for the food a whole lot.
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See what the neighborhood has to offer and what’s nearby:
The Village at Northrise offers Studio, 1 Bedroom, 2 Bedrooms and Semi-Private. Learn more.
A Place for Mom has scored The Village at Northrise 8.7 out of 10 using our proprietary review score.
We assign review scores to give a more reliable view into senior living communities and home care agencies. Our review scores prioritize reviews that are recent — the past 24 months — because we know families need current information when choosing senior care.
Those with many recent, positive reviews receive a high review score, while providers with few recent reviews — regardless of how positive — receive a lower review score. Communities with no recent reviews will not have a review score, even if older reviews are positive. The maximum A Place for Mom review score a community can receive is 10 points.
Call (575) 222-2650 to reach a resident at The Village at Northrise.
To reach a resident at The Village at Northrise call: (575) 222-2650
The features and amenities that are displayed on this page contain marketing information provided by the community. A Place for Mom has not confirmed the completeness of the provided information, and cannot guarantee its accuracy.
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A Place for Mom uses the term “assisted living” to indicate that the community provides some level of assistance with daily living activities. It does not indicate that the facility meets official state requirements for level of care.