The Residence at Presque Isle Bay

If I could not be in my own home, this is the only place I’d want to be. Everyone here is so friendly and goes above and beyond for the residents. There’s always someone here to help. Lovely atmosphere, great events, and the best staff. I have a hard time finding something wrong. Overall I would recommend the residence at presque isle bay.

Best facility for care and safety is #1!! The staff at the Residence at Presque Isle Bay are kind, caring , interact with the residents and their families in a respectful way. Safety is #1 and they have the residents wear a watch that staff can easily find the location of the resident and if a resident falls, the watch will notify staff and the resident’s injuries will be assessed. Within, a few minutes a staff member will assess and notify the appropriate person to check on the resident.

The staff at Residence at Presque Isle take such wonderful care of my mother. It is a very friendly and pleasant place to visit. It always clean, and the meals are great. It has a great views of the bay.

The staff are very friendly, caring and compassionate. They treat the residents with respect and attend to their individual needs. The Residence is always clean, and welcoming. In my experience, there have been staff that will come and check on my mom even if they are not working in her floor. For my mom, the social interaction has been so beneficial. Another positive aspect of the residence is that they provide continued PT at the facility. I feel at peace that my mom is receiving the care that she deserves.

Very good except for some of the aides. Some aides have less patience than others. Activities are great. Food is very good. Very pretty atmosphere. Very nice to see you are bringing in Dentists, hairdressers,Podiatrists, Nurse Practitioners, and soon a therapist.

As Dorothy from the Wizard of Oz said, "there's no place like home." When the time comes for a loved one to make the difficult move from home, it can be hard to find a senior living facility that provides good care and makes residents feel welcome. My father has been at The Residence for more than a year, and has had a good experience overall. His care team does a good job - many go "above and beyond" to attend to his needs and to make sure he feels valued. The director of nursing, [name removed] has done a particularly good job attending to dad's medical needs. She has a unique ability to provide care in a manner that makes residents feel comfortable and special. [name removed] has also done a good job recruiting, training, and retaining staff members in a very challenging labor market. When we visit dad, the receptionists, care team, and administration makes us feel welcomed and they are very helpful. Although "there's no place like home," The Residence provides a safe, caring environment.

The residents come first. They are provided with personal care, games and other pasttimes to enjoy, meals that are well prepared and varied, and timely responses to any questions or issues they may have. Laundry services are provided. The facility itself is well organized, with outdoor space (weather permitting). Family members and other visitors are permitted and welcomed. The residents come first.

When we visited the Residence, my dad was so impressed with its beautiful location, being right on the water. I was impressed with the overall professionalism, courtesy and attention to detail during the admission process for personnel care. The staff is amazing, they always address dad by his name and after four months I have witnessed only kind and compassionated interactions between staff and residences. I would definitely recommend the Residence at Presque Isle Bay!!

My 4 for cleanliness is because my mom was in memory care--probably a little harder to keep as nice as the rest of the building The staff were phenomenal--everyone. My mom was in the hospital for an injury & returned back to The Residence on hospice. When I came back to her room the first time after having been at the hospital with her for a few days, I wept: the staff had cleaned her room and arranged it perfectly for her return. She died a few days later. Her care & the care extended to me & my family during her last days was beautiful I am so thankful for her life there, and her death there.

After researching several assisted living facilities, our family selected The Residence at Presque Isle to help care for Dad. The facility location is beautiful, the interior clean and welcoming and Dad loves the food! Both caregiving and support staff have treated Dad with respect and dignity, and our family takes great comfort in knowing that Dad is well cared for and safe each day; the wrist watch call button/safety alert device is excellent. Dad's needs increased early during his stay, and the leadership and caregiving staff worked diligently to understand Dad's changing needs. Communication with the staff has been encouraged and ongoing, seeking to understand and meet Dad's needs; it has felt like a genuine partnership. The Community Relations Director, [name removed], was our first point of contact when we were assessing which facility would be right for Dad, and her genuine caring about Dad is a great example of how we feel about Dad's experience as a resident.

After researching many new accommodations for my father I am very pleased we found The Residence. The staff turned what is normally a very stressful time for family and new tenants into a seamless and tranquil transition. My father has a renewed independence that I thought he’d never have again thanks to their very accommodating professionals. The gorgeous views only add to the already beautiful accommodations!

They are very personable and treat each person as family. They truly care about each individual resident and go above and beyond to consider their additional needs. The Residents is furnished with a very home like feel with the element of a vacation home/resort/hotel on the water. Beautiful views of Lake Erie and the gorgeous sunsets year round. All of the staff knows each resident by name and their family when they call or come to visit. I could not have asked for a better place to care for my parents. I can feel good about having Mom and Dad in their care with the piece of mind that I do not have to worry about them or their care needs.

My stay is wonderful thanks to the loving care given to me by the caregivers here. To a person, the staff is professional, compassionate, caring and available when necessary. They have been very helpful on my journey to being self sufficient.

I am a resident at Presque isle on the bay,and here is why. There are only 51 people living here and there are like family. Just walking in the front door you can see the difference, it’s quaint quiet and friendly and the staff are here to help. Food is always good and they will always find you something off the menu. The workers are here to help from the head nurse to the ceo and all in between. I have been in other places and they don’t come close to here. YOU HAVE TO SEE IT TO BELIEVE IT You’re friend [name removed] COME AND TAKE A TOUR

From my first interaction with the staff ([name removed]) by phone through the entire admissions process, we felt so good about our decision to move mom and dad to The Residence. Our parents needed two different levels of care and were coming to The Residence from out of state. Since their arrival, they have been made to feel like part of a family and we are so grateful to all of the staff. From the direct care providers, to the maintenance staff to the dining hall director, every staff member expresses care and compassion not only for our loved ones but for all the residents. We have enjoyed stopping by for regular visits and take part in many of their special events and activities. We always feel welcomed and staff are great at communicating any updates on our folks. Mom and dad are so well cared for and have such kind people watching over them. We are so thankful to have found a place for them at The Residence at Presque Isle Bay.

I think the facility overall is lovely. The majority of the facility is independent care. That section is gorgeous. They have many activities daily. However my loved one is in memory care. Not as pretty. Only common area is the dining area (except in the summer they have a wonderful secure outdoor area). I don't see many activities for this group. They seem short staffed for what they have to do. I often find my loved one sitting in her room alone. Housekeeping in her area has improved over the time we have been there. There are frequently clothes that are not hers in her closet. Communication could be better. My recommendation would depend on what the individual is looking for. My loved one is safe and that is better than her living home alone.

The staff at The Residence at Presque was wonderful with my sister getting admitted in a hurry. [Names removed] worked to get her in basically in a few days time. The move in process was also great. Furniture is provided, so you only needed to bring a few extra pieces and clothing and personal items. Everyone there is extremely friendly and the place is always very very clean. I haven't eaten there myself, but my sister seems to be very happy with the food. Plenty to eat, I'm sure. Her laundry is done for her and we have had no problems with that. Her room is kept clean. I would definitely recommend The Residence at Presque Isle Bay to anyone thinking about having to put a loved one into an assisted living facility. This has been a huge relief for me to know that my sister is not home alone and that she is being taken care of and is taking all of her medicines correctly.

The decision to find an assisted living facility for my Grandfather was a hard one. We had no clue where to even start but we knew it had to be a place that was special and would treat him well. After touring several facilities in the area we knew that the Residence Inn was the right place. From the moment we walked in the door we were treated with respect and compassion for the hard decision we had to make. [name removed] met with us and provided us with useful information. She took her time answering all of our questions and made us feel comfortable about placing him in a new environment. She made the admission process a breeze. We moved my Grandfather in with ease and he has been treated well. The staff has been consistent (no turnover) and they all knew his name and made him feel welcome. He has been at the Residence Inn for a month and is still treated with care and respect just like on his first day here. We are happy with our decision and my Grandfather has settled in nicely.

I can only speak regarding the Memory Care Unit, but all of the staff in the Memory unit were wonderful with my father. We had a few issues with the billing department, but they worked with us on it.

My father was in this facility for 7 years. He was always treated as a respected individual . All the staff were welcoming, compassionate , loving and totally supportive to him , as well as our whole family. Activities were available from morning until early evening . In the last year, under the present leadership of the activities have become more challenging, creative and engaging, providing even more fun and joy for the residents. Dining room manager always provided a pleasant atmosphere and wholesome menu , making for an exciting daily dining experience, Excellent compassionate nursing care , and always keeping family informed of changes. Administration always available , caring and a great communicator . Front desk person is a joy, welcoming, loving and caring and dedicated to her position. All the staff is the best of the best . Beautiful ,clean and sweet smelling home .