The Preserve at Roseville

It was a pretty building and a nice location, but they were chronically understaffed and there were minimal activities and we moved my mom to a different location that had more people and better staffing. The building was pretty. It had nice art and a pretty deck facing a wetlands. The front desk often was unstaffed. And they often didn't vacuum the hallways or mom's apartment very often.

I was thoroughly impressed with The Preserve of Roseville including its new management team and leadership staff. It is clear the staff are focused on providing great care and services for the residents! In addition, The Preserve is a beautiful newly-built community with many amenities to offer.

I want to praise, commend & thank the staff for their gentle, bind, persistent approach & care for the residents of care unit. A special 'Shoutout goes memory [names removed]. Thank you!

Nice new building with spacious units. Prior management was a concern but there is now new management that is committed to provide high care and has really improved the overall experience. Lucky to have a resource like this in the local community!

Just visited property and it was extremely clean and felt very new. Staff was very friendly and helpful. I was impressed with the location and the nature area provides a wonderful and calming environment.

The management company has changed twice recently. Once before my mom's move-in and again two months after. This disruption has led to a service profile that is different from the one on which my mom based her decision to move. During these months, the staff has been very forthcoming about their efforts to accommodate residents through these business changes. I have felt my Mom has been consistently supported by both care and business staff despite their many challenges. As the new service model is implemented, I will evaluate how well the team, under the new management, executes the assistance services my mom expects and needs

Was going to place my parents at The Preserve because they both needed memory care and they had very large memory care units that would allow them to live together. We gave them a deposit and the Preserve cashed the check to put us on a waiting list. Several month went by and I had not heard from them. I called to ask where we were as we needed a place soon. They had no record we were on the list because of incompetent people, and did not know we existed except for that they took our money. My mother passed away and I had a bad feeling about them after their mixup and asked for a refund of the deposit. I even gave them a copy of the cancelled check. The administrator left me voice messages that a check was being sent. It has been six months of unreturned phone calls and a letter threatening legal action to get the money they admit they owe us, but we have nothing. They have stolen from a man with Alzheimer's. Do not trust this poorly run business.

My loved ones really like the food. They like the design/decoration in the community. The hardest thing is figuring what is included and what isn't. My folks have each fallen once and the staff was helpful

I have been talking with the staff about clear communication - so that has been an issue to date. They are having a hard time getting consistent workers just like everybody else these days and I believe that that is causing that lack of communication. There are improvements that they could make that would better our experience.

Most of the administrative staff has turned over since he has been here which has only been a couple of months, so things have been very unorganized. The response times to button calls has been hours. When we toured they told us it was a 5-10 minute average and we have never seen anything close to that. In general it is a beautiful new building with great food, but the quality of care has been tough.

I wouldn't go there again. They have problems with their staff. The fellow that started out there when we got there left. And they just don't have enough help. My loved one told me the food was good though.

I know with covid many places are short staffed, but they hire unqualified and very poorly trained RAs who don’t stay. On my atour exaggerated claims of services, and activities offered and what exactly is done don’t match. Poor communication, inconsistent food etc.. Never sign a month to month lease for their last increase was $500/month and it could be increased at anytime. In the end it felt more like a nursing home and depressing.

We would recommend this community to other families, and even though our loved one did not take advantage of the activities, they had a ton to offer. However we did feel that the communication could of been a little bit better especially living out of state, sometimes it was hard to get answers to our questions.

The staff members here at The Preserve could be more helpful and friendlier at times.

Beautiful facility. If you base your review on a tour and not the care, sure it is 4-5 stars. IF you want CARE then rethink as it is ONE STAR! If that! look at report cards. License issues around May 2021. This is valid. Lovely residents who deserve so much better!

What they told my mother and what they provided were two different things. 1. Food quality inconsistent and run out of food at meals. 2. Nurse on staff, but only available in bldg. M-F until 5 then on call. Not in bldg on weekends. Not available for independent living. 3.poor staffing and not well trained. 4. Poor RA response time for assisted living residents. 5. No regular transportation for anything. 5. Owners show lack of concern. Rent just raised $500/month equals $6000 /yesr for all residents (seniors on fixed incomes). That’s up to a 30% increase.