The Lodge at Riverton

This place is dreadful. My relative was left in a dirty diaper all day, with no bed changes. They ignore the residents, serve terrible food, and serve tuna sandwiches for Christmas dinner. Their honest ad should read :  We neglect, lock in rooms, clean pads once a day, loose meds magically, young kids who call themselves medicine workers, trained on the job with no nurse to oversee, heartless manager, lazy workers who hide in show rooms instead of checking on residence, employees swear and argue with residents, can't go out and enjoy the courtyard due to smokers by the door, 911 there all the time, people don't get showers, once a week if lucky.They can't keep good workers, employees hate their jobs, drugs and alcohol smuggled in through supposedly secured guarded coded doors, was reported by witnesses, but nothing done. Over the last two months, I've compiled a list. I have 65 horrifying complaints and have personally witnessed so many horrific acts; flee!

This location switched their manager again. What are you thinking? The new manager in Jan/2019 was awesome. Why in the world you take a manager who was making positive changes, changed attitude towards this center, loved the patrons and made employees happy to be there and replace with a manager that only cares about $ and budget cuts make changes is a negative direction again. WHY? This is beyond my understanding.

My father resides at The Lodge and since January we have seen a great improvement in all areas The new mangager if very aware and caring for each of the residents, staff, and the faciclity. There are many activities happening now and requests and concerns are being addressed by the new mananger. We are seeing continual positive improvements being made.

I would write o review but i cant no cna no cooks the new adm [name removed] has tryed to change for better but he can only do so much [name removed] old dir. Lies there is never enoght staff patient fell and need banages they did not have medical supplies like gause banaids some one. Really going to get hurt here please dont bring family members here im a resdient here and. Moving god bless the people here

I would never put a loved one in this facility. We had to move my mother because of an incident with a CNA. The director is totally clueless as to what goes on there. I would not recommend this place to anyone.

I have been visiting this place for a few months and despite me addressing my concerns to the “owner” nothing has changed. They are so sparsely staffed that many many residents don’t get the care they need. They only have the bare minimum equipment and so only one staff member has the pager reciever that goes off when the patient pushes their call button and they don’t have anyway of communicating to the other cna that a patient needs assistance. There for the pages often go unanswered. They have a resident there who is causing some issues and they will not address them which has been very frustrating. We can smell urine throughout the building because of it. Our main issue is the staffing. It is a large building and [name removed] will not schedule more then 2 cnas a shift. The cnas they do have are fantastic but they are just stretched so thin that they can not provide the care that we pay a lot of money for.

I am so glad I have found an Assisted Living that my mom loves. We had toured many and ended up deciding this was a great fit. The Staff are friendly and always helpful to my mom and us. I would recommend this place to anyone!!

The Lodge at Riverton is a beautiful new facility. The management is hands on and available 24 hours a day. The building is always clean and has no bad odors. The CNA staff is always friendly when I come into the building.

The Lodges at Riverton is a horrible place. The only staff there are CNAs and they are overworked. There was an incident with a resident that was sleeping and needed to take her medication so they just dropped it in her mouth. They refuse to accommodate the residents with their dietary needs. It is a poorly managed new community. I would not recommend anyone to this community.