TheKey San Diego

The people at Home Care really do care. We have a private caregiver for four days a week and were thoroughly disgusted with the company we had before for the other three days, so we did some research and settled on Home Care Assistance. They have been wonderful, caring, and conscientious providing care for my 95-year-old mother at home. Their scheduling folks are excellent. I only hold back one star from my rating because of a few communication issues, but overall, I highly recommend them. I love across the country from my mother and I know she is in very good hands.

So far everything has gone very well with the Home Care Assistance service. The caregivers we've worked with have been friendly and professional, and the administrative staff have been easy to work with as well.

Things with Home Care Assistance are working out very well. The person that we have coming out really extends himself and goes out of his way to really help out. He is very personable and friendly, able to talk sports and history with my husband, etc. Everything about them has been great and I highly recommend them.

Was referred to Home Care Assistance when my Mom was coming home from Scripps. I was out of town and had to organize everything remotely. They were extremely helpful and professional. I was very stressed and totally lost but they handled everything from start to finish. [Removed], is one of their care managers and went out to the hospital to assess mom the same day. She organized with the nurses and doctors and was able to get Mom home safely with care that day. What I liked the most was their flexibility and quick action. Mom came home with 24 hour care for the first few days then was able to slowly reduce hours to a manageable schedule. Highly recommend!

I can't say enough good things about Home Care Assistance. I have worked with "multiple" home health care agencies and this is the first one to get it right! With previous agencies, I dealt with employee theft, staff that was incompetent and poorly trained, appalling billing practices and overall horrendous customer service. Home Care Assistance has their act together. They know how to match the client up with the correct staff and it is very apparent they screen their employees thoroughly. I would highly recommend this home health care agency to anyone who is seeking a professional and competent organization to take care of your loved ones!

I hired Home Care Assistance to provide weekend care for my dad in Carlsbad back in March of last year. We have a dear family friend we pay privately to care for Dad Monday through Friday. Home Care Assistance has Grace come in Saturday and Sunday and to cover on the days our friend needs time off during the week. Well I just received a call this morning at 5:30am from our friend that she cannot come in to care for my dad because she has the stomach flu that has been going around. She is supposed to arrive at my dad's house at 7am to make sure he takes his first dose of insulin!! I panicked!! I immediately called the agency not really expecting anyone to answer because it's 5:30am and off hours. The operator connected me immediately to Rosanna, the staffing person on call. She was so calm and helpful and assured me she will find me coverage. 40 minutes later she called back and told me they were sending their on call caregiver to my Dad's house and that she already walked her through my dad's case and that one of their Care Managers, Camilla, will be stopping by this morning to check on them. I can't believe how fast they worked at helping me out on a day I don't even have them regularly working for my Dad. Amazing! I was so impressed by their compassion and customer service!

When I went in to Home Care Assistance in La Jolla, they were having a cooking class to demonstrate how to prepare healthy food for seniors. How cool is that? I also heard they do yoga and other types of classes. My grandfather used a home care agency in Canada and although the caregivers were friendly, they never had services like this. The director, [Removed], was extremely friendly and helpful and I have never had any issues with anyone from the office calling me back when I needed information. I would for sure recommend using Home Care if anyone in your family needs this kind of assistance/care.

I would like to let you know what a wonderful representative for your company [Removed] from your La Jolla office is for your company. When I called, I had no idea what to ask about and was very stressed. Fortunately for me, [Removed] was the one who took my call. She made me feel very comfortable that Home Care Associates could take care of my husband's needs and also answered all the questions I didn't even know to ask about. She kept in touch with me until we had a date certain for him to go home and found a very good caregiver, [Removed], who made him feel comfortable and trusting and took care of all his needs. At one point, we had a minor scheduling problem. [Removed] took my call at 6:00 pm on Friday and resolved the problem within a few minutes. She then called me back and let me know that everything was okay. She is very dedicated.