The Highlands

The caregivers are all very kind and thoughtful. There could be more activities that involve people rather than television. Such as "work outs" have someone doing it as an instructor rather than a tv program.

After one year, I cannot think of another place where my brother could be better served. Facility has a resident population large enough to enable individuals to connect with others. Staff has been great and tries to connect with the residents. There are a good number of activities available. Food gets high marks. Health/dental referrals have all worked out well, with almost all these services very close by.

My loved one is currently a resident at The Highlands and everything has been very good for her at this facility so far. The cleanliness and friendliness are great. The staff has been wonderful. The care services and meals have been great. The activities have been good. I feel like the value for cost is good. Overall, I would recommend The Highlands to family and friends.

I needed to make a rather quick decision to move my mom from assisted living to memory care, and I was feeling overwhelmed. The staff at The Highlands were wonderful at helping me navigate the move. I felt she received excellent, compassionate care there.

Very clean, nice community of residents, great food, good staffing at all levels. Highly recommend.was looking for a residence where my brother would be comfortable in the environment, be able to connect with others and have activity options available to him. I believe we made the right choice.

My daughter and I have found everyone that we've dealt with at The Highlands to be very transparent and friendly. Even anxious, in a nice way, to meet our aunt. I believe that my aunt has been happy with the staff in regards to any repairs that need to be done. She has spoken kindly about the young man who cleans her apartment. I haven't had any real need to communicate with anyone since my aunt moved in. She's very capable of communicating with anyone. I have eaten lunch there several times and the food was delicious! Much better than I would expect. (I'm not sure what I expected, but I'd eat there everyday!) They have a number of activities available for the residents. Once my aunt got situated, she has enjoyed: musical performances, plays, animals, and is now participating in a special horticultural therapy program at the Coastal Botanical Gardens. We are thrilled for her. My aunt seems to have developed a relationship with the chef and his staff and they look out for her and some of her quirky food sensitivities. I would definitely recommend The Highlands to others.

They have been more than helpful. My loved one loves the food, it's awesome. They have tons of activites, and they have a board with different activites offered. It's a well ran place. It's very expensive, but it's worth it. They are very caring and contact/communicate with us all the time. I would recommend to other familes. It's a smaller community.

I would strongly recommend to not place your loved one here for respite care. My experience consisted of my mom being scared, not receiving the services I was told, and she came home very dirty because she wasn't being cleaned properly. Communication between The Highlands and myself was very poor during that time; that was the worst out of everything. I was away on a trip and got very little direct communication, even though I had urgent emails from my mom. In the emails my mom was asking for help, she was very disoriented and afraid. I couldn't reach them to get the situation mitigated. I was also very confused about who was in charge and on what day. I know that Covid was going around and my mom was isolated in her room. I was introduced to a group of staff initially, but different names were being tossed around in different emails. There seemed to be a lot of turnover, and eventually I didn't know who was who or what they were in charge of. I didn't have a direct point of contact for who was in charge or what was going on. The weekdays were vastly different than the weekends. The weekend staff were substantially worse and added to the overall confusion.

The Highlands is not a brand new facility, they could use some updated in a few spots which they are working on. Currently they have started updating the fitness area and pool area. The facilities are very nice and as to be expected. It seems like they are doing everything and have the tools to get things done. Our loved one does say something the meals are a hit or miss.

The staff is very friendly and helpful. They go above and beyond for the residents and they have lots of activities available for the residents. They gear the activities towards each resident and they even have field trips. I would recommend this community to others based on my experience.

I spoke to [name removed] at the Highlands and she was beyond sweet! We were going to do a virtual tour and go from there.They called me the next day and said they feel they don't have the level of care needed for my Mom and apologized over and over. I wish we could of met them before this decision was made.I think maybe I represented Mom to be worse than she is. They had told me in a previous conversation that they had 6 levels of care, I believe. I thought this was going to be a good fit. >> My Feedback: I think anyone looking to place a loved one,this would be a great place for them to go. I just think maybe it may be more of an assisted living facility or just above that level. I'm not sure because we never got to zoom so I could see exactly the kind of care they offer.

The Highlands has been really great and very accommodating. They have also been great with communication with the families. We have been satisfied with the facility and the care that she is receiving.

My grandmother had lived here in a condo then assisted living for over 15 years when my dad became sick and needed memory care. They became cold when they found out his needs and then just never got back to us, even though we called and left messages three times.

The activities at this community are good here even with COVID, they have a nice big tent outside where everyone is separated. They have bingo, and live entertainment. I have my own apartment which has a large master bedroom, a nice living room, a den and a kitchen. They make food for you and deliver for you. The staff is very respectful, caring and very helpful.

A very welcoming community with a variety of home options and abilities to adapt with phases of change if necessary. [Name removed] gave a tour with high knowledge of senior living and an immediate sense of family community.

The Highlands facility is deceptively gracious, but unfortunately the clinical oversight and corporate direction do not live up to the surroundings. We had our mother there for six months and moved her because of the lack of seasoned gerontological providers on board, poor nursing/medical supervision, terrible food, mice in her unit, and skyrocketing cost with no methodology behind them. The facility is now under the management of Grace Management and has gone rapidly downhill. They cut corners on food so badly that we ended up cooking meals for our mother because it was so unhealthy -- even though we had to pay for it. Greasy fried foods, terribly salty preparations, tough meats, soggy canned vegetables. Really bad institutional stuff. Also, the entire clinical staff was fired overnight with no explanation, leaving residents wondering what was going on. We were part of an exodus of people, fed up with the corporate-profit driven environment and lack of personal attention. One exception was a couple of very sweet personal caregivers, who, unfortunately also did not stay over the long run. We found a marvelous new place for my mother with twice the space at a savings of $300 per month. The meals are restaurant quality, cooked by a wonderful chef, and there are 3 RNS on rotation at all times. We couldn't be happier we left Highlands.

Outstanding staff, very kind, thoughtful, well qualified. The facility is lovely, however the apartment was rather dark, little sunlight. Also, became too expensive, medications must be purchased through their designated pharmacy - very costly.

My mom lived in the Maine Lodge for ten years and then Cadigan Assisted Living for 2 1/2 years. She loved it! It was an active, interesting place with terrific caregivers who loved her and her family! I couldn't have felt better about her years there and when she passed... she was in her apt. at Cadigan not in a nursing home! Highly recommend this facility!