The Harmony Collection at Roanoke - Independent Living

Management is great. Some of the staff have been a little abrasive and rude. However we haven't seen them for a bit so management may have addressed that issue. My parents are now in the assisted living facility as my mom needed more care than my dad nor independent living could provide.

I have been warmly welcomed into Harmony Hill. Very friendly staff and residents. The food is very good and they care is great. The grounds are well taken care of. I chose a room on the top floor because of the view of the mountains. I gladly paid for garage parking for my car and there are grocery carts for bringing item from the care.

I believe all the above are 5's. Mom's very happy with her apartment and the activities provided. She is kept busy, which is very important for someone who is 95! Every time I have visited I've been very happy with the facility. I would recommend Harmony.

I would tell a friend, it's a very warm and welcoming community and the staff do try and get to know their residents. My dad didn't participate in any of the activities but they tried, and I appreciated that. It's a great place! People do need to understand that as their loved ones needs change, and level of care, that they may not be able to stay there-as was my fathers experience.

Based on the experience we have had so far with The Harmony Collection, we are very pleased and thankful to have found Harmony. When it comes to the activities there are concerts/ music, Bible study, independent puzzle kits, bingo, monthly themes-Kentucky derby race game, exercise classes, craft activities...

We are so happy with Harmony. Mom has so many activities available and is much more active. The staff is very kind and supportive. Her apartment was freshly painted and new carpet installed. I joined mom several times for meals and was very impressed with the quality of our meals.

They've had transition with staff. A different family member was in their assisted living and did great there. So I think staff turnover has caused some of the confusion. They haven't had an activities director, although they did just hire one. My loved one has Alzheimer's, and we're trying to get someone to take her to activities. But we have not been successful, and we're very frustrated with that. I think it's a great deal if we could get the things we were promised, particularly the activities. I recognize we have kind of a unique situation where our loved one is completely independent and takes care of herself physically. But she just needs some prompting to go to places. So it's been difficult for us to get her engaged.

I love my apartment here, the full kitchen is wonderful and i have a two bedroom two bath which is a big positive. The value for cost is excellent. For most of my stay we have not had an activities director, but this past week we hired a new one and the activities she has started I have been satisfied with. The negative I have is when you go down to the dining hall for their assigned eating times, it make take around 15 minutes for a wait staff to come get you and then sometimes an additional 15 minutes to be served. In my opinion that is to long. Also sometimes management does not respond in a timely manner.

*Update* We toured this facility along with 3 others on the list. Harmony was a real stand-out! The facility is clean and spacious. We like that the level of care provided can transition from independent to more in-depth nursing care. During the tour, several residents stopped to tell us how much they love Harmony and [name removed], the director. She knew each resident we spoke to by their first name, gave hugs, and was engaging with them. Harmony seems to be the best fit for our parents. So far the front-runner in our search. [name removed] was really nice, lots of information. Seems as though this place has everything we are looking for. Scheduling a tour asap.

So far the front-runner in our search. [Name removed] was really nice, lots of information. Seems as though this place has everything we are looking for. Scheduling a tour asap.

The Harmony Collection facility itself is very lovely, I am very pleased with my apartment and whole whole building actually. Everything here is top notch, the community is well taken care of, I have no problems at all. The staff is wonderful and the residents are very friendly. It is easy to get along with people here and easy to make friends. The community is having some staffing issues though, but they are definitely trying their best to rectify the situation. We now have new leadership starting in the kitchen very soon, and we have a new activities director who is starting to have daily exercise classes.

If I could give The Harmony Collection more than a 5, I would. The staff members were amazing from day 1, angels on earth. They were wonderful to my father in law and our whole family. They were truly empathetic and caring and went above and beyond they made the whole experience great . The facility was beautiful and clean and it was a great value for the money. I would absolutely recommend them.

Be aware they run out of hot water at least once a week and maintenance cannot fix.

Lovely place, staff are very nice. Very little room for storage.

This is a wonderful property. My tour included all the levels of care they provide. They tour guides spent a lot of time with me and were able to answer all my questions.

I would not leave my dog in this place. They did an assesmemt for my grandmother & accepted her. She had a stroke & needed help with alot of her daily needs. The staff is a joke! They are there to collect a paycheck & thats it, they do NOT do their job. There was someone coming in to see my grand every day, the condition we found her in each time was appaling. Also, it does no good to complain to adminis. she gets an attitude, & is to busy, having a no accountability attitude to address concerns. We expressed our concerns to her & the head nurse & supervisery nurse multiiple times to no avail. We finally took grand out of this crappy place. Remember, when visiting the decor is very nice but the care is horrible!

Our tour here was very impressive. Unfortunately it's not for our family as my mother-in-law needs a higher level of memory care.