The Gardens at Laguna Springs

The staff was phenomenal, but for some reason or other, there would be a big turnover brought on by the administrators in San Francisco. Extremely disappointed on that level everything was fine except for the activities committee. The activities were a little lacking in the sense of not very interesting and The music was deficient. Comparing it to the [community removed] was music. Director was very good. Excellent works very hard. however, the staff that head of the memory care I found to be very arrogant and instead of helping something horrible happened the director was confrontational. The liason officer that helped me resolve. The confrontational problem with the director of memory care was at [community removed] was very good. In fact she was totally effective.

The Gardens at Laguna Springs is a one of a kind community. The 24-hour nursing care gives us peace of mind, knowing they're always supported. The chef-prepared meals are a highlight—delicious and nutritious, making dining a joyous occasion. The activities are engaging and varied, keeping them stimulated and happy. It's more than just a residence; it's a nurturing community where families feel truly cared for.

Everyone is very kind and caring. The activities coordinators are great at encouraging participation. Manager [name removed] and medical director [name removed] are very receptive to comments and suggestions. They are very patient focused.

It has been a very good overall experience with The Gardens at Laguna Springs. The community is clean and the staff is kind, patient and capable. When it comes to the activities and the meals they are good. It is expensive but also a beautiful facility.

I toured this community and was met with a very pleasant atmosphere. The staff greeted me and answered all of my questions. It was lunch time and the residents were eating & seemed cheerful & well cared for. The food smelled amazing.. There were no smells & looked very clean. I’m early in the search phase but am pretty sure this will be the place I choose for my uncle when I finally decide to move him from out of state.

This place for mom was really bad. She was laying on a soiled mattress, room was turned upside down. I have so many photos I wish I could share. I can’t due to the laws of the reviewer’s. It’s not a place for mom We took her out on day 3 and took her home

Gorgeous facility driving by and first appearance. Had my loved one here when it first opened. Awful experience! They are on 3rd or 4th Executive Director staff turnover for a reason. Untrained staff. The food is beyond awful was promised chef inspired meals, was told alternate menus avail untrue. Several families brought serious concerns to the Corporate Office and they came to listen but nothing changed. Families who cared witnessed unsafe conditions, neglect, more then you would know. When it was brought to Management it was ignored, false accusations against families and residents happen all the time. Ask around community and visit state licensing talk to Ombudsman to get facts. Please do not put loved ones here please do research.

I have moved a new family into our community and the food was the biggest concerns at their former community and I brought them food from our culinary chef and they were so amazed they moved and are extremely happy with the food .

The Gardens at Laguna Springs is a wonderful memory care facility. All of the staff, caregivers, nurses, housekeeping and administration really care for the residents. I have seen the employees positively interact with all the residents including my Mom. They take the time to greet the residents at each opportunity. I have tasted the wonderful meals served in the dining room. My Mom enjoys her meals and looks forward to each meal. I couldn't ask for a better place for my Mom.

We had a great first impression, we thought it was beautiful from the moment we walked through the entry way. It has a really pleasant environment to it and the staff are very engaging. Based on our experience we would recommend The Gardens at Laguna Springs to other families.

The entire staff has pretty much turned over since our loved one being there, so we now only see a few familiar faces. We do think they would benefit from having some sort of meet and greet or orientation to better know the upper management. However the staff in the beginning just really stood out to us, their attention to detail was fantastic, they were very understanding and very hands-on when she was moving in. She was one of the first few residents coming to The Gardens and it just seemed like an overall good environment.

The staff at The Gardens is very professional and caring. They go out of their way to know the residents and meet their individual needs. Communication with families is outstanding. The facilities are beautiful.

It is a smaller community they are not at full capacity yet, but they are getting bigger and they are bringing back more activities. Our loved one is happy with the meals and the staff members do a great job with communicating with the residents families.