Sunshine Villa, A Merrill Gardens Community

Sunshine Villa isn't perfect but it's pretty good. The value is good. Nana has been doing chair exercises and going on scenic tours. They are really good about getting her involved. The only complaint I have is nana hasn't been there very long and they have already lost 2 black pants in the wash. The housekeeping needs a little more organizing. I just think there are some different strategies they could use to keep up with everything better. Also sometimes nana complains about the service in the cafeteria being too slow. Other than that she loves everything about this facility.

Mom is here. Satisfied with room, services. Unfortunately, too expensive for our budget. [pricing removed] She doesn't require all the amenities; she doesn't express any interest in enjoying them after regular, gentle encouragement.

These people are corporate through and through. Our mom is there now and she complains about Sunshine Villa always being short-handed with caregivers. They don't train the new caregivers enough because they have a high turnover and the new people don't know what the old caregivers used to do. This leaves my mom having to tell new people over and over how she has to have things done. Sunshine Villa will nickel and dime you to death. They raise their rates yearly and then they have this point system that they are constantly adding to the points so that they get even more money out of you monthly. The food is not good. For the amount of money my mom is paying you should be eating like you are out at a fancy restaurant and not at a school cafeteria. I never see any fresh fruit or vegetables -everything is canned. When you have a problem the staff just sugar coats their answers. They never give you any real reasons just excuses. We are looking for alternatives now for my mom and will move her as soon as we find a more suitable care facility.

Well we had a rough start at the beginning with getting the schedule with the medication because it was a quick move in, but after that everything seems to be going very well.

They have really great amenities and wonderful staff at Sunshine Villa. I have had a few small issues with their billing, but they have been able to get worked out ok. Overall it has been a very positive experience and I would recommend them.

wonderful place. staff was very helpful, beautiful clean rooms, and outside areas. too high cost for us, and no memory care room available yet, but will definitely want mom here if we can manage it.

Maureen Hanagan is so efficient, friendly, and encouraging. She's the perfect choice for the initial visit to Sunshine Villa. We actually preferred Aegis in Aptos to Sunshine Villa, but cost prevented us from moving there. I think, though, that the level of care vs caring about money is higher at Sunshine Villa. Sunshine just seemed a little bit down-trodden. However, we're excited to have the opportunity to live there. The organization of their kitchen staff is impressive too.

We toured this community when we were looking into care options for a loved one. I thought this was a nice place overall, it was a nice clean community and the staff were friendly. However, I didn't think my loved one would have been as comfortable here as others we looked at. It felt a bit too formal, and other than a small courtyard there weren't many options for outdoor walking.

I have just been thrilled with them. Everyone is so nice, and attentive to my mom. It's very clean, and we are so happy with them. They have done everything they said they would. They have done a great job.

Everything here has been great so far! My loved one is really enjoying her time here! She hasn't complained once, which is a good sign! I couldn't have picked a better place for my loved one. After being here for a little while, she has become more of my mom than she has been in years. The staff has been wonderful, and then call me when I need to be called. So far, so great!

Beautiful facility. Professional staff. Residents looked happy, engaged.

# 3. overall: within 4 minutes drive of my house. Everyday visits very easy to manage. Aging in place as well as hospice available. Memory care unit seemed busy as I visited at lunch. Lots of activities nearby, restaurants, music, museum. More diversions easily available for Mom while they matter due to the downtown location. This is a busy facility with lots of activities offered. Staff seem plentiful but less personable as a whole than Aegis of Aptos. Mom's dog could visit regularly, but the walking path is rather small. There is a nice amount of sun and shade in the outdoor area. The whole living facility is built in the round so it is harder to get lost. Visiting health care regularly. Staff is switching from loud walkie talkies to quiet headsets to communicate with each other. Good thing! Parking lot is always full. In addition to assisted living and memory care there is a third option that has been developed. They have found that some folks not quite ready for the memory care unit but needing more help seem to thrive in a small social group that spends its days together with a supervisor but not in the more restrictive memory care. Some space available currently.

We were extremely disappointed with Sunshine Villa. We went in and placed my mom there. They did an interview process and it seemed to be okay. She was put in the assisted living even though she should have been in memory care. They didn't have room so they put her in the assisted living. She was left to her own devices with things that she wasn't able to do herself. My mother was supposed to be reevaluated in two weeks but before that we got a call and we were given 5 hours to remove my mother from the place. We had nowhere for to put her. They were very cold and rude about it. I called everyday to see how my mom was doing and I could never get through to anybody and never got a call back. I would never recommend it to anybody to go there.