Sugar Fork Crossing

I was a little unhappy though with the nurse practitioner ordering labs without reason. Mom's GP said that needed to stop so we requested he not see Mom without being requested to do so. The food staff is good about remembering the residents preferences, front desk is good about communicating messages and greeting visitors, bus drivers are good with taking residents to appointments.

A lot of information I have is second hand from my sister who lives in Anderson. She talks about how friendly and helpful they are but also complains about the lack of follow through with taking care of the items I mentioned before. They've had numerous changes in leadership and each time there have been many changes. Not to say that they are bad changes but Mom is at a place where any changes are bad. My sister also commented on how poor the food is and often brings meals in from outside. We have had a few problems with medication. They seem to have her pretty sedated. My son is a pharmacist and says there is no danger but when I've been to visit she can't stay awake.

This is based on my telephone conversations with floor staff and administrative staff. I could also see on the facility's Facebook page that they offered many activities. Unfortunately, Mom was not a joiner and for the most part, did not participate. The care services and meals and dining are impossible for me to judge having not observed them directly. My sister and a daughter observed both and told me the rooms, hallways and the ancillary rooms looked clean and did not smell. They offered no opinion of the food.

The food is pretty good nice options and love that they can have a choice of pop. The actives are a nice change from the normal bingo actives you have everywhere else. The care partners and staff are amazing. So are the front desk ladies always super helpful. The kitchen staff is decent. Although their new administer is very questionable who I haven't been a big fan of. But the DON [name removed] has always been a pleasure to talk to.

I have been very happy with Sugar Fork Crossing. Everyone on the staff is very friendly and helpful. I would say that I'm most impressed with the communication. Whenever I have a question, someone will always get back to me immediately. Any issues that I've encountered have also been resolved immediately. I would highly recommend this place to others.

The family should stay involved. Build a relationship with the staff. They need to see that you are a serious family and that you're not just dropping your loved one off! The staff overall are great. However, the daytime staff often is extremely different from the overnight staff. Stay connected! Housekeeping seems to be good. Again, if something needs to be done that is taking too long, stay on them! The communication with the family is really what you make it. Don't let them get away with stuff. Stay in constant communication with the facility leadership! The move-in process was super easy. The meals seem to be fine. Suggestions for improvement might be adequate overnight staffing. Keep in mind that seems to be an industry challenge. We wish there was more than 1 cable package to pick from. I would highly recommend this facility. It's the nicest quality place in town!

I am recommending you two others. I think you have the best place in town even though I've only been two or three others.Our attorney suggested we check out your facility and it is definitely very very nice and I really like all the staff I met.

Welcoming community! Met the ED and sales team. All were amazing! Community was absolutely beautiful!!

Good experience. We picked this community because of the location, availability, quality and cost.

Staff is always very helpful and friendly. Building is always clean. Food is delicious.

I looked at many memory care facilities in Fishers, Noblesville, and Anderson. Sugar Fork Crossing had the best layout that would not be confusing for my dad. The facility is new, the staff is great, and so is the food.

My mother has adapted well. Much better than we thought. We feel secure about the care she is getting.

Several things stood out to me about this facility. The Memory Care section was so bright, open, and pretty. I really liked the whole set-up of the unit. All of the residents seemed to be interacting with each other. The staff was keeping them busy with activities. The place always seems to be clean. The only aspect that was better at our previous facility was the payment system. They had their own website to submit payments, which was much easier. This facility uses a public rent payment site, which I just don't like as well. Overall, I'm very pleased with this facility!

I appreciate receiving information about special events going on. Based on our experience so far we would recommend this community to other families.

Mostly mom seems happy and they have provide consistent care including medical and physical therapy. Mom is in a much better place than when we were trying to let her remain at home with caregivers being there 5 hours a day. I have a daughter in Kokomo who has visited the facility and my brother [name removed] who lives in Plano, Texas helped mom move in. Both said that the facility was clean, they seemed adequately staffed and the staff was friendly and helpful. I talk to mom every other week and she doesn't complain about Sugar Fork. From my experience, I would recommend Sugar Fork Crossing.

We chose Sugar Fork Crossing because it was more attractive and it had nice open spaces for activities and a courtyard as well. The facility is all one level so that makes things easy to navigate. Everything has been pretty good except for some of the medication dispensing - it seems like things get lost in translation sometimes. Overall I would recommend Sugar Fork Crossing to others.

I would tell others to check it out. The new people and the staff answers all my questions. They try and respond in twenty-four hours. The community is very clean. They are pretty friendly to the families.

We chose Sugar Fork Crossing mainly because of the location, it is close to us and I wanted her close so that we could visit her often. I also knew she needed memory care and they had a good program here. The facility when we visited it was immaculate. We walked all the way around inside and out and it is just wonderful. They go above and beyond for their staff members and the families as well so that we are still able to visit them. I would absolutely recommend to others looking.