Sprain Brook Manor

My father was in this facility for a Month for physical therapy and there was no progress, he came back in worst physical condition. My father has certain level of dementia and most of the time he forgot if he ate, went to the bathroom, etc, in not sure what was going must of the time, because of COVID no one from could visit which I understand, but this place don't inspire my trust. When he returned home this past Saturday, he had food on his face, his ears look dirty like he hadn't washed in a week, his teeth and tongue were the same like he hasn't washed in 4 days. They send him back with dirty clothes on and all other clothes unwashed. It seems that hygiene is not a priority in this facility. In a week he fell 3 times which got me really upset, so many things that didn't go well. The only person that did good and really help was the social worker [name removed], she did her best to always answer calls, respond to family questions and helped.

We have had nothing short of a 5 star experience for our family, from the knowledge and recomendations of the staff, to the cleanliness of the facility, to the quality of the food, to the fun and engaging activities we’ve seen residents take part in over last 3 years. Those employed at Sprain genuinely care for their residents. SBM gave us comfort knowing the one dear to us was well taken care of. My family and I would highly recommend.

This is a very dangerous place to take your love one. The psychologist is giving these poor people psychotic medication. They had bed bugs and made the staff swear that they would keep it a secret.

The so called directors of each dept do absolutely nothing. This place has gone completely down hill since their zero rating with Medicare. It use to be one aid to four or five patients and now its one aid to eight or nine patients. The quality of care has is sub par. My mother was a patient, a fall risk patient who kept falling out of the bed and they did nothing to remedy this. She sustained multiple injuries and they refused to acknowledge liability. My mother came down with bacterial pneuomonia [removed].

The rehab was fantastic for my father in law. We weren't sure he would be able to go back home after his heart surgery but the nurse practitioner, the dr and the staff worked hard to make it happen. Thank you SPRAIN BROOK MANOR!!