Solera At West Houston

Solera West is a new clean looking facility on the outside, but the clenliness and care for the patients leaves much to be desired. The place smells and looks clean because they spray everyday. Many days I found my relative soaking wet and lying on wet sheets. They are suppposed to check and change them every few hours, but how can someone be that wet if they really do change them. I don't believe that they do. They have a call button for the patients to use, but many times it is 'hidden' where the patient can't call. When you do call it takes 20 min and sometimes 45 minutes before they come to see what is wrong. They charge a first class rate but in my opinion you do not get what you pay for.

This place looks new and clean, but inside there is much to be disapponted about the care my relative receives. Some of the staff finds busy work to do so they don't have to take care of the patients. Many times the patients are not cleaned up often enough or soon enough. I have found my relative laying on urine soaked sheets or soaking wet diaper many times. Oh, they spray everyday to cover up the urine and feces smell. They have a nurses call button, but they "hide" it where the patient has a hard time finding it. When you do call they take a long time coming to see about why you are calling and usually turn the light off and leave with out fixing the problem. The excuse..... I gotta go get some supplies. But they don't come back for 30 minutes or longer. One shift leaves work for the next shift instead of doing the work themselves when it needs to be completed. They are friendly but tell you one what you want to hear. The office staff is arrogant when you confront them with an issue. My relative is afraid to complain because of what might happen when they are alone in the facility. I had high hopes that the Solera staff would help my relative recover...they have not met my expectations. They demand top dollar to stay there but don't provide the first class care in my opinion.