Solera At West Houston

1. Giving medicine that was no longer prescribed as it was not good for patient. 3. Allergic reaction to medication that left patient with severe skin lesions. Cream ordered by doctor was not received by patient for several days. 2. Sepsis was not cleared and patient released without additional testing to make sure the germ had cleared. Patient had to return to the ER 3. Did not bathe patient but orders were for “every 3rd day”. 4. Staff uneducated on how to collect urine from a catheter. A “clean catch” was needed and was pulled from catheter bag and not directly from the line. 5. Patient was not eating or drinking and staff did not make note of this or report issue to patient’s doctor. Patient subsequently lost 10+ pounds. 5. Communication between staff members and between staff and patient/patient caretaker, as well as, staff ability to follow med directions/doctor orders ineffective.

For starters, the entire place STINKS of urine, I noticed it right when I walked in. My mother was basically dumped here without much choice when the hospital wanted her bed for another patient. Solera is unorganized at best, and almost criminal in their neglect at worst. They don't answer calls for hours and consistently left my mother in soiled diapers and sheets for hours at a time. She would get berated by staff when she did call to try and get assistance as she cannot walk at all at the moment. They would tell her things like 'I'll get to you when I can' and 'I had to stop feeding someone to check on you - don't do that'. She was bathed 1 day of the 10 that she was there. The nurse practitioner assigned to her was pretty good, but unfortunately, she was only there briefly about every 3 days. Otherwise, she was at the mercy of these other people. I wouldn't leave my cat with these people again.

Facility was a very pleasant surrounding and everyone was so friendly with me I would recommend this facility to everyone who's interested in such a great place to be excellent so bless to come thank you

Nice clean good healthy food

Have brother-in-law’ recovering from a battle with Covid. It would be a travesty for him to die at this facility due to staff infection caused from lack of sanitary clean up after he has a bowel movement. Laying in his feces for hours at a time after he pushes his call button.

I am a retired RN and observed the poor condition my mother-in-law was in when discharged from this facility.At the Dr's office, her surgical incision looked pristine; now upon discharge it looks infected. She had no bedsores when admitted to this facility; now she has bedsores.Obviously they did not turn her in bed as is common ,basic knowledge of how to care for someone who cannot move herself or get out of bed. They also did not bother to assess her response to her medications, as one was the incorrect dose and causing lethargy so that she could not participate in rehab. I'd heard the facility was OK before covid. Now that the family is prohibited from checking up on loved ones as in this case, the care is awful. If there was a 0 rating, I would give it.

Solera at west Houston on greenhouse in Katy is the worst place to take a loved one the worse meals, staff is horrible so called nurses don't care they are just pill givers They don't care about the elderly they don't have a heart I had to take my mom to the emergency room they almost killed her. I can't believe how they treat the elderly people They handle the elderly rough The staff gets mad when you called to ask for help At night no one comes to their aid

If you care about your love one PLEASE by no means admit him/her into this facility.... Yes it is beautiful and clean and that’s about it..... They do not take care of the patients, steal from the patients...... My brother took ill to where he had to be Hospitalized and we still have yet to receive a phone call from anyone..... The director of the facility is a joke when we found out my brother was sick (and by the way he had to try to call to let us know he was sick and to hurry and get there ) the man was standing in the room when we and 911 arrived and he did say one word to us.... When I went back to ask questions he act as if he (the director)knew nothing about what happened to by brother, which I found to be extremely sad being he was in the room with us while EMS was working on him.... The staff another joke don’t care what time of day or night you went there almost everybody was sitting behind the nurse station talking and joking... My brothers urinal was never empty he was supposed to take a shower twice a week always had an excuse on why he couldn’t take a shower..... And the food.... We would have to take Breakfast, Lunch and Dinner, the food that they give to the patients is horrible and always ice cold.......I feel so guilty for putting my brother in a rehabilitation center like this...... And the reason He had to be hospitalized while being a patient at this facility is because he contacted pneumonia from here....... One of his Medications was supposed to be discontinued ordered by his doctor and they never discontinued the med (blood thinner) just kept giving it to him....So that shows that they don’t read the “DOCTORS ORDERS”.....PLEASE THINK TWICE BEFORE LETTING THIS PLACE TAKE CARE OF YOUR LOVE ONE, I FEEL SO GUILTY FOR PUTTING MY BROTHER HERE...

Do NOT allow anyone you care about to be admitted to this facility. The staff is negligent and indifferent. Someone robbed me of cash and credit cards while I was walking my Mother around the halls during her stay. Don't be fooled by the exterior facade, no one cares about you inside, and someone in there is a thief.The management doesn't care if you get well or not, as long as the money rolls in.

Please don't be fooled by the looks! Solera is not where you want your loved one! The administrative staff is horrible! They are [Removed] and uncaring! The Corporate office is not available they don't care about anything but the money! Unfortunately most people don't stay long enough to make this place accountable! They either are discharged or [Removed]. So the facility gets by with [Removed]. They can't keep good employees! They over work the ones they have. They do just enough to keep the state happy. Keep looking! My Grandmother died a horrible painful death [Removed]

The food is terrible and looks horrible. The residents must be in the dining room by 4:30 but the food comes out at 5:30 or later and is cold. I wish I could post a photo of the food served here. It is disgusting!

No, No, No! If you love your family member, do not send them to Solera. The staff is unprofessional & Unconcerned & uninformed. Communication is practically non-existent. My son has been there for rehab. He had to call 911 for an ambulance, to go to the hospital, due to extremely high sugar & blood pressure. He fell off bed twice (due to being incoherent due to high sugar) & waited lengthy periods, after calling for help, before anyone came to his aid. He is blind & has one leg. They are discharging him without the proper equipment needed to function at home. I have spoken to the administrator. However, he just made excuses for their slackness of performance. The corporate office does not provide a telephone number to access them. Either they do not care or do not want to hear about the issues, or both. They need to be investigated & monitored & maybe shut down, if they do not bring their level of care up to par. Sorry, Solera! The truth is the truth!

I was in for rehab for a total hip replacement for 3 weeks. This place was excellent!?the therapists got me really strong and I can walk without a cane after 3 weeks. All the nurses and aids are really nice. Just like anywhere else there is a smaller amount of staff on nights and weekends and it may take a little longer to get assistance during those times but they always paid attention to my needs.

My mother admitted to Solera about 2 months ago. At the beginning, everything started off slow, maybe because it was the weekend. On Monday, my mother looked like a totally different person. She had her hair fixed, showered and started therapy. I can not Thank the entire team for such GREAT care. My mom is back to her normal self, after we were told at the hospital she probably would not live another month. Thank you Solera and the entire Team for such Great care again.

My grandmother was only there a week and the level of care was horrible. She is oxygen dependent with a history of congestive heart failure. She had been telling the night nurses (when they would actually come, usually 30-45 minutes after ringing the bell!!) that she couldn't breathe. [removed] The service and care for patients here is very poor! My grandmother also has a catheter and the nurse left the cap off causing urine to be dumping onto the carpet in her room. We will not be sending her back.

My family was so disappointed in the care at Solera which turned out to be very negligent. Our loved one was in and out of the ER several times, scared to be alone, and always wet. The high turnover in help was never familiar with each patience needs. The weekend crew was extremly lazy as they would sit down talk and laugh and avoid helping the senior residents while they were crying out for help. The response was at their leisure. On the surface Solera looks like a nice place. When living on the inside it was a nightmare. Our loved one is much happier now at a new facility and is treated much better and well cared for. If you are trying to decide whether or not to put your loved one in here... DONT!! You will be sorry if you do.

Horrible, I hated leaving in the evenings to leave my dad there by himself. It was a nightmare for us. Their care quality and the ineptness of their caregivers were just awful. It came very highly recommended and it is a new place but it was terrible for us, he was in and out of the ER constantly because they weren't paying attention. They wouldn't give meds in a timely manor, and for my dad, he has certain meds that have to be taken at certain times of the day or you can REALLY tell. For the money that you pay, you expect them to take care of your parent!!!

It was brand new when we went there for rehab. They had good skilled nursing but it was very expensive. They do take Medicare insurance, but not Medicaid.

This looks like a clean facility. They take better care of the floors than the patients. Very difficult to get them to change a patients diaper. Many times my relative has laid in poop or urine for hours. When asked for someone to come change her, I'm told someone will be right there...but no one comes. They are too busy talking on their cell phones. hiding in vacant rooms or taking a break.

This looks like a very clean and well taked care of facility. Too bad they take care of the floors and walls better than they take care of their patients. My relative needed a diaper for a season. There were many days that he laid in a puddle of urine and feces for hours without being changed. I consistently had to repeatedly ask for someone to help me. I was told, "there was no one right now. They were all busy". Yet I walked around and saw the care takers sitting around talking on their cell phones, on break, hiding in vacant rooms etc. I had to stay until 8PM lots of nights to be sure we had a clean diaper for the night. Very disappointing.