Serenity House I

Staff is great. Very helpful, and always eager to please. Administrative personnel slow in getting back to you. No live TV. Only Netflix and you tube. My Mom complains about the food. Said they had noodles seven days in a row.

My loved one was previously a resident at Serenity House I and I LOVED this facility. Best place ever and the caretakers are amazing. [Names removed] were the most compassionate caretakers. I would recommend Serenity House I to others.

I felt like it was more of a home than a warehouse.It is expensive but I do trust the day staff.

This is a good, safe environment for your loved one. The staff are very positive to work with. The food looks good, and my loved one doesn't complain about the home cooked meals. There are activities on occasion, they use the TV more for entertainment. There are 10 residents in the community.

My father suffers from Alzheimer's and we chose to place at Serenity House. One of the main reasons we could not care for him at home anymore was because he would be awake most of the evening and wander about the house. When we spoke with [Name removed] and the caretakers at Serenity House, we were assured that they were able to deal with this behavior and had much experience with Alzheimer's patients. We were told there was a door chime on my father's bedroom and that the overnight staff would be alerted that he was out of his room. The first week my dad was there, we got a call from Serenity House saying my father couldn't stay in that home because he kept wandering into the rooms of other residents. This was upsetting and confusing because we had been open about this, and assured by the staff that they could deal with this. A few days later, my mom went to visit my dad and was told he was moving that day to another house way across town. This was very upsetting to my mother and not a decision that was in the family's best interest. I called[Name removed] and had to speak with him at length. After that conversation he said they would find a home for my dad closer to us. At the new home there were continuing problems. The staff were very kind and caring, but did not seem to know how to re-direct a person with Alzheimer's. Then one day [Name removed] called me and was very rude. He was upset about an incident that I was not aware of and he did not take time to explain. He interrupted me constantly and was very condesending. During that conversation, it was apparent that he did not have all the information and I had to correct him several times, as did the other staff that was on the line. I've never been treated so rudely and unprofessionally and am appalled that my mother was paying $4.600 a month for us to be treated like this. There are several other incidents that I won't take the time to write down. Serenity House seems to take good care of elderly patients, but in my experience the staff were not trained or experienced in Alzheimer's/memory care. I would not recommend them for these types of conditions.

I liked the tour I took, it was good and the guide took his time talking about the community. They did have a good set up and it looked nice. We saw a private room but my mom did like having to share the bathroom with other residents and she did not have enough room to walk around if she wanted.

The staff at Serenity House I are just exemplary. My in-laws do not participate in many activities but they did go on a field trip recently and really enjoyed it. The staff at this facility is very well trained, calm, and caring. They really know how to handle any bad situations that may come up.

Overall I think they do a good job at Serenity House. My loved one hasn't been here long, but I think she has shown a lot of improvement since moving in. The facility itself is clean and well kept, and the staff all seem very friendly. They are definitely worth a look if you're searching for care in the area.

Serenity House seemed like a nice place overall, but unfortunately it didn't end up being a good fit for Mom. I wish they had been a bit more thorough with their assessment, as initially they thought they could handle her but they told us we would need to find somewhere else only a few days after moving her in. For those whose care needs do meet what they are able to provide I'm sure they would do an excellent job, however.

We are blessed to have our mother reside at the Carter House, one of the Serenity Homes. Our mom is happy, and is well cared for at this home, and it is a home, not a nursing care facility. We know our mom is safe, has delicious meals prepared for her, and participates in interesting activities appropriate for a senior her age. The caregivers are knowledgeable, kind and very friendly. We could not be happier with Mike Z. and his staff running the Serenity Homes. We are lucky!

We love it here! There's really no specific areas of improvement, so we are very pleased! The one complaint my loved one has would be about the food. However, we really liked that it's more of a home environment here, since that was really important to my loved one.

Unfortunately my loved one was only here a short time, but from my tour and the work we did getting her moved in I was very impressed by what I saw here. The owner and his administrators are all wonderful, friendly people. Sonya, one of the administrators, helped me work up a personalized care plan for my loved one that I was very excited to see in action. The owner, Mike, is a physical therapist and really places a lot of emphasis on a rigorous fitness program for the residents. He really took a personal interest in my loved one, her needs, and how his facility could best assist her. Since this is a smaller residential community all of the residents get a lot of individual care and attention. The only negative I can think of is that my loved ones personal bedroom was on the smaller side.