Savannah Grand of West Monroe

I did not make the selection after a personal visit. I took a local person's recommendation. After visiting my family members over the span of a few days after they were there for a couple of weeks, I found the facility under staffed, family members rooms dirty, and the members (an uncle and his wife) not adequately cared for.

I want to start by saying a handful of employees were exemplary. But there was one that scared me with her actions. I’ll start by saying the facility looks like a worn down hotel. The food is mediocre on a good day. For the cost, ham sandwiches and stale chips are embarrassing not to mention not healthy. They serve limited vegetables. And they do not obey the law. Be careful on this. I was forbidden from seeing my mom even though she begged to see me all because the manager and my cousin (who forced my mom to sign over POA without my knowledge) were in cahoots with each other. Luckily my mom is no longer there. If he is gone, and the employee that was paid to lie are gone now, it’s decent.

The community is very clean and the staff that took us around on the tour were super friendly. From what we have seen of the meals when we visit they do seem great.

The food is most times horrible. All the residents complain among themselves. For the monthly fees, the food should be outstanding. I've been in the food industry – it's not difficult to prepare "good" meals for a reasonable cost. Quarantine is unreasonable!

The people who work here are nice. The facility is well kept and hospitable. The food is not good though. My relative says the portion sizes are small and the food is unhealthy, not tasty, and repetitive. It is too bad because otherwise, we've been happy with Savannah Grand. Food is so important when it could be something for residents to enjoy and look forward to each day. The medication nurse who works here is very professional, responsive, and helpful.

After Hurricane Laura hit my aunt's town of Camden, AR we had to move fast to get her into a safe new home. It was a sudden change for a lady that is 96! [name removed] was so much help. Her kind and compassionate ways made me comfortable with my decision.

We have been very pleased with Savannah Grand thus far. It has been a little frustrating not being able to see my mother because of the Covid-19 pandemic and the community being on lock down, however we are ok with it because the staff is keeping her safe, which is the most important thing to us. All of the staff here are great and helpful. They have been particularly good about keeping the staff happy, which reflects positively on the residents. The activities director has gone above and beyond the call of duty to keep the residents happy. Even with the limited ability to hold activities as the result of the community lock down, the staff is still doing a great job keeping everyone entertained. The people who are working there are doing everything they can do keep the residents busy. At one point, we asked my mother if she wanted us to come and bring her home, but she said she was right where she needed to be!

My mother has lived here for 5 years now and we couldn't have chosen a better a better place for her. The staff are wonderful, I love to attend activities with my mom. Very clean community. Beautiful faces greet you at the door. The Executive Director leads her staff beautifully. There is nothing bad I have to say about his place. My family is forever thankful.

I've been searching for a nice community for my mom. When I came to Savannah Grand I was very impressed from the time I walked in the door to the time I left. Very welcoming, nice, friendly staff. My mother was able to play bingo well I spoke with staff. She enjoyed being here and didn't want to leave. I knew then this was home for my mom.

My mother has been a resident for the past two years. She receives quality care. The workers are very understanding of her needs and do a great job. They answer all questions me or my family may have and keep us updated on all aspects of her care. I would recommend Savannah Grand to anyone who is looking for a place to get the best care for a loved one.

The staff of Savannah Grand memory cottage is wonderful about staying in touch with me and I'm confident that [Name removed] and [Name removed] are safe and getting their needs met

I have been very pleased with the care my mom has received here. Everyone is so nice, very impressed!

Friendly people, nice, clean, well dressed, very informative, beautiful apts, love the idea Savannah Grand is pet friendly, beautiful court yard, plenty of fresh coffee. This community has a 5 star dining room-restaurant style. Staff is very knowledgeable and helpful, nice monthly calendar to remind the community of upcoming events. Activity room is clean, decorated nicely, a definitely home away from home. I recommend staying here.

Beautiful building inside and out. Very friendly staff whom answered all my questions. Apts are very well kept and nicely layed out, a lot of room. The community was a very exciting seeing all the happy faces, even animals allowed at this community! I've been searching for a comfortable, inviting atmosphere to live in. I'm excited to come to visit and meet the staff. Beautiful!

Clean, well maintained facility. Caring staff, family oriented environment. Excellent location with all your medical care and shopping if needed.

Savannah Grand has provided superior care for my mom and dad. Mom's decline with aging and dementia has required memory care cottage. Dad's decline with advancing arthritis and diabetes and mobility issues has required personal adjustments to his care. Savannah Grand has surpassed expectations!

Always helpful. When my mom became sick, Savannah Grand was very supportive. I would recommend them to other families.

Recently my family had to find my dad a new care provider due to the progression of his dementia . We were directed to Savanna Grand through a sister facility and the admins here were absolutely wonderful . Even though my dad did not qualify for care here they went above and beyond in the nursing community to help find a care provider that could meet his dementia needs . We are so grateful for their efforts and recommend Savanna Grand if you have a need for care for your loved one . If they care that much for us , I can only imagine what kind of care and compassion they have for their residents . Cannot say thank you enough !

I moved my mom into SG of West Monroe on 7-29-16. From the moment I moved her in until this day I have not had to worry one single minute about my mom's care. She came here from a nursing home, not walking or communicating. Today she is walking with assistance & can carry on a conversation- She may be in the year 1973 or 1955 but at least she talking. The staff there is phenomenal! I would highly recommend this facility to anyone.