Sancerre at Palm Coast

This place is just great! I've been there several times, and everybody always seems happy and engaged! The leadership of the community is sharp and the staff members are all so very helpful and kind. It's a beautiful community with a lot of love and care.

I would say, the sales staff will tell you anything to get your business. Once you've paid and moved in the issues begin immediately. Bed linen and personal laundry services did not occur for over two weeks despite successive calls and took an entire six weeks to get properly straightened out. To this day, I am being overcharged for services not received and cannot get a detailed bill. The accounting department will blindside you with cost increases with no explanation and getting an explanation takes weeks - again with no detailed bill. I would say to whomever, be cautious, very cautious and get all details in writing up front - especially care costs.

It's the best facility I've seen. I've visited many over the years in St Pete/Tampa and also Palm Coast. It surpasses any other facility that I've visited. Thanks to [name removed] at A Place for Mom, who recommended it last year. It brings a smile to my face whenever I enter. It's beautiful, clean, and the staff are caring and friendly. It's the only facility I've seen where the director's office is right by the main entrance. [name removed], the director has done a wonderful job and is always accessible and available. [name removed] in Memory Care is caring, communicative and always keeps me updated on my mom no matter what the time of day. All the Sancerre staff are excellent!

Sancerre is a very dedicated community and I believe the best place for our loved one.

Sancerre is an excellent AL/Memory care residence. My mom absolutely loves it and is thriving in Memory Care. The executive director and all the staff are caring and treat residents as if they were family! The facility is spotless.

The Sancerre director has been very accommodating with regards to community concerns. The fact that she stays at the community many nights allows her to address issues quickly. I appreciate the dementia support group meetings.

Visited Sancerre with JROTC Cadets during holiday events. We enjoyed meeting with residents and the staff was welcoming & wonderful!

The entire staff at Sancerre in Palm Coast go above and beyond! They are caring, sensitive to the resident's needs, interactive, and supportive of the family members. Food is nutritious, delicious, and varied. Love this residence.

My 90 year old mother is very comfortable in her surroundings. The staff is kind & caring and they look for ways to entertain the residents.

We absolutely love the care and thoughtfulness of every staff member.

I have come here a few occasions to visit a dear friend. Every time everyone was so helpful and kind. The food in the dining area was absolutely delicious. It was like a five-star restaurant. The decor and common areas are just lovely and welcoming. My friend feels just at home here and I'm so happy to come visit her. The staff treats her just like family. And such fun things always going on. My heart is just full knowing she is so happy and taken care of here.

The staff at this community has been so pleasant, kind, and patient. Every time I visit this community I am always greeted and get a warm feeling of welcomness. Couldn't ask for a better Assisted Living community in the area.

This community is beautiful. The staff is friendly and always helpful. They have a great support group for memory care. It is always clean, and the food is incredible. Have not had any issues as of yet. We are happy we chose Sancerre for our loved one. They are doing great there and have enjoyed the activities and food very much.

While the staff has been polite especially the front desk and some others, we are disappointed that we cannot get our calls returned. We live 12 hours away from Sancerre at Palm Coast and we rely on phone calls for questions regarding the health and welfare or our loved one. We have called for information following falling incidents and other inquires and have not received a call back. The phone is rarely answered except during the day when there is someone at the front desk. The nurse is rarely available to take a call. We have also been disappointed in the meals. The last time we visited, our loved one received a cold tuna sandwich with a small amount of broken potato chips for supper. One time the staff was loudly arguing with each other over duties in front of the residents and guests. It seems that there may be a shortage of trained staff that know how to deal with memory issues.

[name removed] at A Place for Mom recommended Sancerre at Palm Coast when I was looking for a memory care facility in the area. My mom absolutely loves it and tells me daily how happy she is to be there. I can honestly say that all the staff are excellent! They’re friendly, kind, helpful, & compassionate. They truly care about the residents. Sancerre is immaculately clean and beautifully decorated. It brings a smile to our faces upon entry, unlike most other facilities. It gives me great piece of mind knowing that my mom is happy, safe, and well cared for at Sancerre. I’m incredibly grateful to all the staff and to [name removed] for her recommendation.

I had moved my mother into The Cottage at The Sancerre after almost 2 years in another community where she NEVER left her apartment nor was encouraged to engage with other residents or staff nor participate in the few activities. My mother actually said, "I just want to die." Since moving into The Sancerre at Palm Coast last summer, my mom is out of her room for breakfast and remains out all day engaging with her friends (residents & staff) and participating in the many fun things available to do. She is having a wonderful, fulfilling time everyday. The management and staff are overflowing with care and love for the residents and treat them like their own family. I am so grateful for this beautiful community and the amazing people that have chosen to work here. The Sancerre at Palm Coast has truly brought my mom back to life!

My wife and I, along with Mrs [name removed], have thoroughly enjoyed all that Sancerre has to offer to include a staff that is remarkable! Kitchen staff to be included! To all, job well done, keep up the excellent work.

Great staff, very engaged and friendly.

Everything was very well organized. The entertainment, service, and food were perfect. We had a very good time. Thank you!