Sabino Canyon Care and Rehab

The staff is extremely caring and always made the time to care for the patient needs. The facility is a little older but the care that was provided, well made up for it. The therapy department is wonderful and helps patients get back on their feet so they can go back home. They have an activities department that runs games, social times, and various other activities to help pass the time and get patient's out of the room. Beautiful dining room and courtyard. Doctors come to the facility daily. 10/10 would recommend. Nice 5 star facility.

I picked this location for its "State of the Art" rehab. However, the nursing and admin. department is really outrageous. During my mothers stay she was not offered a call light and she didn't even know what it was? They did not come to her aid when she did holler out for help. The nursing was rude and appeared to hate interactions especially the ladies from Haiti. My mom lost at least 30 lbs. they did not offer her food and rather she sleep. She was hungry often. They could careless if she ate or not. I called the Nursing Station to ask questions no answer. I called the Social Worker no answer, I left a message and no return phone call. I called the head Administrator guy and he never once called me back after I left 2 messages. I also wanted to know why some residence and staff were not vaccinated for the Covid-19. Their website seems great but it is a front. Needless to say I told my mom to check herself out and I would take her home, AMA (Against Medial Advice).

A very few good staff workers. My daughter, history of stroke, and post surgery for affected foot fusion, was supposed to be non weight bearing. Some staff told her it was okay to use that foot to transfer for toileting. She was supposed to have a compression sock on opposite foot and it was sent from hospital but she was told "you don't want to wear that thing". I called about medication and food. I was told by [name removed], no records were sent from the hospital. But after bringing her home, I found two copies in her belongings including two med lists. Some of her meds were not even given as prescribed or incorrect dosages given. They never bothered to unpack her things. She was there 10 days and got two cold fried eggs with no salt and pepper with a dry piece of toast for breakfast. When I called I was told they got a menu everyday and got to choose but no one ever gave her a choice. To counter the pain meds, she was given milk of magnesia but would have her bell on for over an hour needing help. There is no one to help with toileting while meal trays are being handed out. There should be a floater for this as that is inhuman to expect patients to hold it for that long. He bones in her foot were fused and she would sometimes wait till she was shaking and in cold sweats for a pain pill. On her follow up visit with her surgeon, who wrote discharge orders, I followed the transport back to the facility expecting to bring her home. I was told their doctor would discharge when he felt enough progress had been made. I feel they just wanted the Medicare money for a longer stay. She was getting limited PT anyway. She signed herself out and I brought her home. Terrible experience for both of us. She had been in a rehab in CA after her stroke for over a month and it was like night and day.

Waited a few days in order to be calm and unbiased. Went to visit your facility. And encountered staff with very flat affect. Clearly not happy to be there and I felt I was a complete inconvenience. Person I visited stated this is the norm. One staff member in particular, [name removed]. Went thru alot of trouble to not make eye contact with my family member, wouldn't adress questions when asked them etc.... not impressed at all.

My mother-in-law was admitted for physical therapy after a heart valve replacement. The staff was very disorganized, taking a long time to respond to call buttons and forgetting to following up with patient requests. If you MUST place a family member there DO NOT use the resident physician - request your own doctor. If possible REQUEST A DIFFERENT FASCILITY. The staff was slow to respond to family questions. The management is poor and the facility is understaffed with undertrained personnel. Her medicine list was incorrect; this was pointed out but never changed. She was kept so drugged up that she received very little physical therapy. We told the staff to cut back on the pain meds but this was never done. Physical therapy was a group situation where patients were lucky to receive 10 minutes time with the therapist. We tried to her moved to a different facility with no help from their staff. I would never let her or anyone else I know go there.