Royal Estates of El Paso

My loved one was previously a resident at Royal Estates of El Paso for about a year and she had a great experience at this facility! Royal Estates of El Paso was awesome throughout her stay there. I would recommend Royal Estates of El Paso to others.

The whole experience was awful because they suddenly close their doors and only gave us 30 days to move out. They were very, not on the ball for the past or for the last five or six months that my aunt was there. I was very disappointed.

The facility shut down. People were only given 1 week's notice to move. Not enough time.

I do NOT recommend placing your loved one at Royal Estates of El Paso! I removed my mother due to: they lost her medications, have lost multiple clothing items, have ignored assisting her with bowel and urine training, have left her unattended in the bathroom for prolonged periods of time, have ignored a doctors order when ensuring a specific diet, they have ignored emails, text messages and have not returned calls, when asked repeatedly to call back, failed to get her to scheduled appointments away from the facility on time, failed to communicate with her Medical Power of Attorney, about countless issues as it relates to her care, her hygiene, her diet, her medications and her wellbeing. This facility lacks leadership, staff members are unmotivated, refuse to provide the care that both the facility and the family has paid for, and quite frankly don't care about their residents. Pure unadulterated negligence! It's being managed by executive staff members from Florida. Really?

Please do not put your loved one(s) in this place if they need assistance. They do not care about the residents, the med techs are not properly trained, and the head nurse is terrible! Independent living might be ok but if you need assisted living this is not the place for you.

I would hesitate to recommend Royal Estates of El Paso. I don't believe they provided the care to necessary for my loved one. I don't think they had enough staff to provide the care either. They painted a pretty picture during the tour, and made promises that didn't come true. The nurse of staff was very kind and caring; however, she stated that there was a scheduling mix up and it would be looked at. However, it was never truly address to fix the issue at hand with the care.

Very happy here. Important thing — very safe and secure.

Meets all my needs. Employees are all friendly and helpful.

This senior facility - apt proves fine care. I have been here 20 years. All the help and support they provide is sincerely appreciated. The 24-hour security and availability is so welcomed.

Overall I think [name removed] has done a great job of trying to keep residents safe and healthy. We are not always happy with the decisions, but he tries to be firm and fair. Food is sometimes not the best. I think if he reopens the dining room everyone will be much happier. This is one of my biggest complaints.

Pretty good. Everybody is helpful. Responds to any problem I might have and quickly. [name removed] from activities is great!

The staff and management are the greatest asset that makes this community just outstanding.

Since my loved one moved in, he has mentioned a couple of things that have been concerning him. He has complained about the meals and the food service. I have also heard other residents complain about it and publish it in their little newsletter they have there. The place is quite nice, I like it so far but my loved one is not generally a happy person.

My mother has been part of the Royal Estates community for nearly 2 months. Her transition has been difficult at times because she has missed her home of 50 years. Yet, my siblings and I, have been very pleased with her life at Royal Estates. She too, is thankful for a good new home. She is safe, well cared for, and is surrounded by kind people. The staff at RE has been exceptional and worked hard to make my mothers transition and stay a positive experience. We appreciate the nice accommodations, the good meals, plentiful activities, and the attentive staff. I only wish we had found this place earlier.

I wish I could move into Royal Estates of El Paso. My uncle is settling in very well. He is not very social so it may take a while for him to be involved more in the community. I am not sure about the activities they offer as I am not there very often. I have tried the food and it was wonderful. The community is nice and I would recommend this community.

The staff here is okay and they are friendly, but they are not very well trained and they are not attentive enough to the residents here. The food is just okay, and the maintenance crew just does not do a good enough job of keeping the place clean.

My Doctor told me he didn't want me here. Now I know why. The food is not diabetic friendly, or low salt, although they said " it would be when I moved In." The maintenance is shoddy work at best. That is considering if you can get someone to come to your apt. If you have medicine or a ups package delivered to the desk, they forget to give it to you, or even tell you about it. The staff for the most part are rude and not helpful. There are very few activities. In all this is not a place I would recommend.

The food here is tasteless and not a balanced meal. They serve mixed vegetables everyday which is mostly carrots. Not diabetic friendly, even though they have sugarless desserts. Maintenance is horrible. When you can get somebody to fix something, it is done in a haphazard manner.

This was not a place for our loved one, since we did not like it from the minute we walked in. It seemed that there were too many people there at the time of the visit. I didn't like that and it gave us a bad feeling when we walked in. The public restroom was not kept up and it was dirty. The staff were good with the residents. The repairs done in the community, in the bathroom of the room we were showed as a model, looked like they were done by an unskilled and untrained person. I'm not sure if they were trying to save money or what, but it's not something to do in a show room, where folks are making decisions on placement. There seemed to be a lot of activity going on and great interaction with the residents.