Rosslyn Retirement Home

Hello this place is very well looked after I would not hasitate to recommend rosslyn retired home my dad lives there and he loves it.

Staff are very friendly and quick with a smile or if needed a hug. Food is Ok if hungry just ask for seconds.They will provide as long as all have gotten theirs first. Entertainment is nice and residents are encouraged to share what they like or talents they may have.

Was a nice place the person who spoke to us was very knowledable but we liked Abbington Court a little better.

Our experience with Rosslyn Retirement Home has been somewhat of a mixed bag, there have been ups and downs. The people here seem very nice, but the facility itself is on the older side and we've had some problems with maintenance issues. My loved one also says the meals are a bit bland. However, she is settled in and seems comfortable here, so that's not to say it's a bad place. It's not high end, but it is reasonably priced and they do an adequate job.

Things are going awesome at Rosslyn Retirement Home. We are very pleased so far.

The staff is great at The Rosslyn. They are attentive and always there to help. The facility itself is clean and cozy and we think we made the right choice.

There was definitely some adjusting but things seem to have stabilized now. The elevator was down for a few days. We had a lot of moving around in the beginning. We did end up with a satisfactory room. We also had some issues trying to accommodate a specific diet. Beyond that the medical care is excellent. They have definitely gotten her diabetes under control, so that is good.

Upon first entering the rosslyn, my aunt & I were graciously met by the administrator and the manager who were very courteous and kind. We were taken on a tour of the facility during which time my aunt voiced her pleasure at what she was witnessing---activities such as flower arranging, chatter, lots of laughing and caring. What really touched my aunt was seeing a worker gently brushing a resident's hair while singing, "You are my sunshine" and encouraging the surrounding residents to join in. I know my aunt will be glad she choose the rosslyn and I will be so happy knowing she will be well cared for.

My elderly mother has been a resident at The Rosslyn for about a month now. She seems very happy and content. Always smiling faces when we visit my mother. The staff are very friendly and helpful, and the home is always clean and bright. Keep up the good work rosslyn!

My sister and I recently toured the Rosslyn for our elderly father. The home was clean and bright. Residents were playing activities and one resident was playing the piano. Staff were friendly and welcoming. A lot of smiling faces. We were very pleased with the home. Our father will be moving into the rosslyn at the end of April.

I will never recommend this place for your elderly. A lot of bedbugs. My mom complaints about the poor quality and quantity of food. The worst was when a PSW gave my mom a wrong medication for two times. They need to call the ambulance and they call me as well. I was so frustrated because we trusted this people to takes care of our elderly and this is what happened. One PSW named [Removed] said that this happens many times with their residents. I have to transfer my mom to another place. I f something had happened to my mom, I will surely see them in court!

Although my Mom has only been there for a couple of weeks she seems to be doing really well. Everyone seems very friendly and have been very helpful. The home seems clean and tidy. Mom hasn't said anything about the food, so I guess it is good as well.

Home was clean, open spaces lots of comfy furniture, nice kitchen and dining room, elevators, outdoor space. My sisters and I (3) were quite impressed but more importantly our dad was. He was the one who sad he was ready to move into there. We thought he would fight us big time on a move that would not accommodate all his 'stuff' but he is. Looking forward to him being with others and eating proper meals. Hearing lots of good things from others too on the Roslyn.

The Rosslyn was supportive of our family and even though it took us a month to get my aunt to move they kept a space open and when we requested a larger room they were able to accommodate us

We went though The Rosslyn twice once with an appointment and once without. What stood out for me was the interaction you could have with all the residence we came across. If you said hello they would look at you and respond, this was with everyone we came across. So many smiling faces, women playing catch with a large soft ball, joking and smiling. This to speaks so highly of the staff. Obviously someone is listening to these people and dealing with any issues that arise. I also noticed other simple thing like puzzles that someone put together were framed and hung along the hallways. What simple things that make us feel welcome and are encouraging. This is not a new building but I say a lot of love and patience and caring that the staff must have for these people to feel so happy and at home. [Removed] I rate it at 4 1/2

Thankfully my mother was only a resident for a couple of months. My first visit the place smelled really bad. I think someone had an accident in the elevator. I could also smell smoke. I had a bad feeling about the place from the start. It also isn't a secure facility for seniors who wander. While the majority of the staff were friendly I did encounter a server who was very rude. She didn't even ask my mother if she wanted tea or coffee with her meal. When I spoke up she gave me a dirty look. On the last Friday before my mother was leaving for her new home, I had a very unfortunate incident with another resident. She pushed my mother's walker across the livingroom floor because she was upset that we were sitting in her spot! Her behaviour was not corrected and instead the director walked over and made my mother and I move! The other residents spoke up and said this woman gets away with this all the time. Clearly the staff are allowing certain residents to bully others because they are not experienced enough to deal with the behaviours of certain individuals!

This place looks like a rundown motel that needs updating. I would not recommend it to anyone.

My brother James D’Costa currently resides at The Rosslyn, and has been here for the past three months. He seems to have settled into his new residence comfortably, with approximately 63 other residents. The Rosslyn, under the care and management of [Removed], is an organized and well run establishment with sufficient staff to provide all residents the opportunity of living in comfort and safety. This is a 24 hour care facility, and residents are provided with clean, private accommodations with individual climate control, full meal service, medication supervision, laundry, housekeeping, Cable TV, library, games, and on-site visits by a doctor, among other things. There are common lounges for residents to enjoy social time, with elevators to other floors and even a chapel for Sunday services. Each resident has an urgent call system in their room, for emergencies. If a resident does not show up for a meal, one of the Personal Social Worker’s (PSW) will go to the residents room and escort them to the dining-room or at least recommend them joining their friends for a meal. At day’s end, the doors are closed for everyone’s safety and peace of mind, with a door bell for those needing to re-enter. My brother James, now retired, worked as a professional musician and entertainer for most of his career. He now enjoys occasionally entertaining the residents and staff at the Rosslyn. [Removed] has often expressed much appreciation for James’ entertainment and for providing some get-togethers and musical relief during the day. There seems to be a good sense of camaraderie and belonging here. The services provided by the Rosslyn have given us, as a family, much peace of mind, knowing that James is well taken care of. On my visits to the Retirement Home, I have only encountered friendliness, courtesy, concern, help and a professional attitude from [Removed] and her staff. It is a big comfort to know that we can contact the Rosslyn at any time with our concerns. Annette gets personally involved in ensuring our satisfaction. We thank [Removed] and her staff for ensuring a great level of comfort, security and peace of mind to all residents and their families. With best wishes and kind regards to all at the Rosslyn

This is a beautiful place that used to be a church. I know my brother is safe and cared for at this community. They encourage him to entertain the other residents and that has been good for him. They have nurses on call day and night and a doctor that comes in every Wednesday. They dispense the medication to the residents. The staff listen to the family and are very gracious. The director, manager and entire staff work well together. He is enjoying the food. I would highly recommend this community.