River Pointe Health Campus

I enjoyed my stay at River Pointe a great deal! I came home able to take care of myself. The staff were all beyond helpful, the building is beautiful and clean, therapy terrific, and the food was AMAZING. When I say amazing: prime rib, fresh salmon, sirloins, homemade fried chicken, bbq ribs, the list goes on. In addition, there is a large menu, not just a single option each meal and the family brunch buffet was second to none!

IT WOULD BE EASY TO GIVE THIS FACILITY A 5 STAR RATING IF WERE NOT FOR THEIR DIETARY DEPARTMENT. MY MEALS ARE RARELY CORRECT ON FIRST PASS. WRONG MEAL SELECTION DELIVERED, NOT ALL FOOD ITEMS DELIVERED (NO SALAD DRESSING FOR SALAD, FRESH FRUIT = CANNED MANDARIN ORANGES ETC) IF THIS WERE ONLY A SINGLE OCCURRENCE, IT MIGHT NOT STING SO BAD; HOWEVER, ON NUMEROUS OCCASIONS IT HAS OCCURRED WITH E-V-E-R-Y MEAL OF THE DAY. THE LACK OF QUALITY CONTROL IN THE DIETARY DEPARTMENT, IT IS ACCEPTED AS A NATURAL OCCURRENCE. OTHER STAFF REMARK THAT THE POOR DIETARY DEPARTMENT SERVICE IS NOT UNUSUAL. THERE ARE TOO MANY GOOD EMPLOYEES IN THIS FACILITY THAT CARE ABOUT THE RESIDENTS AND THE QUALITY OF CARE SERVICE THEY PROVIDE THE RESIDENTS. IT IS MY OPINION (AND EXPERIENCE) THE DIETARY DEPARTMENT DOES NOT DEMONSTRATE A QUALITY-MINDED ATTITUDE.

My mother went there 12/1/17 for rehab from kyphoplasty. The rehab staff was awesome! CNA's , especially [name removed], were very attentive. Unfortunately the nursing staff on unit 400 was subpar. We felt we were totally out of the loop even though we were there everyday and asked questions. Rehab got my mother on her feet but nursing failed her. She started experiencing pulmonary edema and coughed constantly. We questioned this daily and were told the nurse practioner had looked at her. I asked to speak to the nurse practioner more than once but only a nurse called me. Finally on 1/5/2018 I received a call from the on duty nurse at 4:30 am. She informed mom's oxygen levels were low and she wanted to get an X-ray ordered. I told her my mom had an X-ray from three days prior and it was " inconclusive." I told her to call an ambulance to take her to the ER. When she got to ER she was put on a C pap machine to to help her breathe. This was at 6:00am. At 8:00 am I received a call from the customer relations specialist at River Pointe who wanted to know if we wanted them to hold her room for $307 a day. We already knew she was not going back so the answer was a resounding no. The person who called did not even ask how my mom was!

Stay Away! Do not put your loved ones here. As my mom said several times before her untimely death at this facility, "This place is not what it's cracked up to be."