Providence House

My aunt lived here for a while until we could move her out. It looks like management will now accept anyone who can pay the price, regardless of whether they are a good fit or not. Hence, we have unsanitary conditions with frequent urination in the dining hall and elevators. Some of the resident should be in the memory loss wing because they appear to be catatonic. The meals are not fresh food and Only a few of the activities actually take place. Rumors are [removed] management is going to sell this place soon so I wouldn’t move any more family members in.

The surprisingly positive reviews for providence house suggest a marketing time team doing their job quite well. I wish the same thing could be said for the level of care at this place. they seem to have downgraded their acceptance rate to include people with very telling alcohol and drug problems who tend to make the place feel unsafe. Overall, the places mediocre at best and at worst management is very unresponsive to resident needs. Promises of trips outside the facility are seldom fulfilled. The quality of nursing staff can be good but is not reliable and they seem to sign off on allowing just about anybody in who can pay the outrageous bill for mediocre service and very mediocre meals

The marketing team does a good job of making this place seem OK. But it’s not. The criteria for acceptance is dismal so as to make for an unsafe environment. Drinking and drug problems abound. They have severely lowered the quality of client population and will except almost anybody. It seems so long as you can pay the hefty$[removed] monthly note. Management has changed several times. They are largely unresponsive to resident needs. Things like advertised buddy programs for newcomers and so forth never materialized. This is assisted-living and not everyone needs it. Sincerely I do not recommend.

I’m deeply disappointed with the management at Providence House, particularly with [name removed], the RCD. Her leadership is driving the facility downhill, and her behavior is utterly unprofessional. [name removed] is extremely difficult to reach and only responds when I include other directors in emails. I've witnessed her screaming at the activities director in front of patients and visitors, which is unacceptable. Her rudeness is matched by her staff([names removed]) who seem to mirror her negative attitude. I’ve overheard her speaking poorly about other staff members and caught her and her team lying about my loved ones. Despite numerous complaints to other directors, no action has been taken, leading me to believe that [name removed] influence is so strong that no one dares to address her behavior. Providence House has lost several dedicated staff members like [names removed], which makes it even more baffling why [name removed] continues to h

I am so Happy that we found Providence House. The Sales and Marketing Director was so welcoming and informative of all they have to offer. She takes her time to answer all your questions and goes above and beyond to help in any way. Her compassion really shows through her work and everyday affairs. Everyone is so nice and it makes it feel like a Home not a facility. My mother loves it there. We cannot say enough good things about the staff and residence. Very grateful to call it home for our mother.

Overall we are happy with our experience there. There have been several frequent staff turnovers which are likely related to the pandemic and exodus of healthcare and social services staff from the field. The facility is lovely and the activities are varied and good and the staff have been very kind.

The cleanliness of the community is great, as well as the staff members. My experience so far has been great and the food is really good. The activities have been pretty limited due to the pandemic, but they are slowly starting to bring back the main activities.

Very appealing place with a true desire to understand and accommodate residents of all kinds. Great location near a Whole Foods and public transportation. A bit urban feeling (which may be just right for some people) when compared to other options with campuses and more greenery.

When we toured Providence House, we thought the tour guide was very friendly, they were able to answer any questions. The choice was left up to my father, he chose another community. There was something he did not like about this one, but I can not remember what that was.

Everything here seems pretty good. It is very clean as well. They offer a lot of things for dad to do. Dad just has not got into anything much yet. The food is okay as far as we know. Things will start to pick up once dad transitions.

I toured this community for my mother, and it went okay. I did not like the fact the community was on top of a hill. It would be hard to travel to because of that. Other than the hill it was a nice tour. The community looked nice. The staff was friendly and kind. It just wasn't the community for my mother and her needs.