Preferred Care at Home of North Nashville, Sumner and East Wilson Counties

We have been thankful and pleased with the staff and caregivers from PCAH. We have quite a lot of help for my elderly father, including overnight. This group of hard working, compassionate people have never failed to supply the help we needed. The worry and responsibility of care has been easier for our family to handle due to the professionalism and excellence of caregivers and staff. We are glad to recommend PCAH and wish them all the best for their commitment to helping others during these difficult times. Ten stars and many blessings and thanks to each member of this company!!!

With staff some were on the ball, and some not would have been better if he could have had the one he liked best instead of so many, and the cost was rough.

Preferred care has an excellent staff who work diligently to serve our needs well. They listen well, and try to fit caregivers who will fit well with the patient and family.

Very helpful, very good communication. The caregivers are very awesome, and they are willing to help out with everything. I absolutely recommend their home care services to anybody looking.

They do there best to find the right person for each client. If they don't mesh with a client, they will send another worker.

We were in need of home care after my mom had a bad fall. I was referred to Preferred Care and could not have been more pleased. They had someone there the night my mom got home from the hospital. Their care givers were so attentive to mom and they looked through all her photo books and let her reminisce which meant so much to her and us as well. When she moved to Independent Living they came and stayed at night while she got acclimated to her new home. She had another few days in the hospital and I reached out for more overnight stays. PC was there on very short notice. They are so kind and understanding. I would not ever hesitate to have them stay with my mom in the future. She loved everyone of her caregivers!

The people were very nice, attentive, and seemed very empathtic.

Communication by text is very convenient. They were usually able to find a substitute when needed. We had a shaky start with caregivers who slept (mostly taking on too many hours for others), weren't attentive, not talking to him. Took us a few weeks to get settled down with the right person. The lady we ended up with is completely amazing and wonderful.

I would say that Preferred Care at Home Of North Nashville strives for, and achieves where possible, a five in most of the rating areas. Several of the items are variable, depending upon the individual caregiver. I cannot generalize for topics that don't really apply. I can say that I've worked with at least five Nashville area services and this one is by far the best. I am quite sure that is because the business ethics are well grounded in the office and they have enough staff to follow up on that. Every company has to deal with various backgrounds and personalities and lifestyles of both their caregiver staff and their clients. This company seems to recognize that and not use it as an excuse (like others do), but they do their best to train caregivers and to maintain acceptable standards. A true gem in this industry.

What our family liked the most about the Preferred Care at Home is the 3 workers we had, they were all great. [name removed] was particularly kind and skilled and ill request her again with Preferred Care at Home. Based on the experience we have had with Preferred Care, we would recommend them to other families.

Give them a try. If you get a care giver not compatable they will replace. We picked this community because because A Place For Mom recommended it.

Preferred Care at Home is a very professional In Home care agency. I as a professional have and will continue to recommend as I know most management staff except the one mentioned in the Google online.

I have been meaning to write this for a while. [Name removed] and his team were awesome! My husband is very chronically ill and had some surgery back in the Fall and I needed help after his surgery so I could work and they were just the best! Without going into all of the details, my husband has A LOT of special needs and it didn't phase them a bit. The supervisor and [name removed] came out first to access, of course, but then the supervisor even came out that first day to make sure his care was great and then followed up several times after that at the end of the caregivers shift just to check on things. Wow! I realize this might not be the norm, but with my husband having so many separate issues, you can't imagine what a relief this was to me. Who does that now days?! And the caregivers were all SO wonderful!! We had used another company before and, although they were okay and weren't bad, Preferred Care was SO much better. The whole team was professional and caring and top notch. I am sure I will need them again at some point-won't go anywhere else again. Thanks guys...

Our Mother came out of a rehabilitation and we needed to make some changes so she could have in home care. We made one call to Preferred Care at Home and management was at our home next day to assess our situation and offer solutions. We had a caregiver come over four days a week for five hours a day. They were flexible when we had date changes for care. It was such a relief on our minds to know our Mother was well cared for, safe and protected, while we were at work. It was also a great experience for our Mother. She had someone to keep her company and be with her. The light housekeeping and preparation of meals was a wonderful unexpected bonus :). We could not have asked for a better experience.

Preferred Care is professional and always willing to hear our concerns and adjust to the care needed!

The owner of the company was very personable and the staff was very caring and friendly.

Everyone does their best to meet your individual needs. They all stay in contact with you, but don't worry you with too much detail so you may have a mental break from elderly care. Elder Care is difficult and immediate family should get help. It wears you down and these care workers come in fresh and positive with tips to assist you. Very helpful. I'd use them again if I had a need.

Out of all of the Health Care services we talked to, we chose Preferred care to help with our Dad. It was the right decision. Preferred Care was wonderful to work with. They sent [name removed] out to help with our Dad. She was just amazing and took really good care of him. We felt like she became part of our Family. We would recommend Preferred Care if you are looking for a company that cares.