Ponte Palmero

The staff at Ponte Palmero are doing a fantastic job taking care of and looking after my mother. The food and service are very good. And the maintenance staff is very friendly and always welling to help out.

Committed staff who goes above and beyond to provide a personal connection with each resident. It really has become a safe wonderful community for my parents. I highly recommend Ponte Palmero.

The staff is really friendly. The facility is very neat and tidy. They have a lot of great activities for all levels. My mom is very content there. It's a huge relief for me to know that she's safe and being well taken care of. They're very good about calling me if there's anything they notice out of the ordinary with her, so I always know what's going on with her. They're also very good about Covid protocols - taking temperatures, mask wearing, and screening visitors. It's a gated community and very safe. Its quite nice.

Our experience has been very positive one. The staff have been understanding of my loved one adjusting to the community, and have been willing to work with the family. I would recommend you check the community out to see if this would be a good fit for your loved one.

I was really pleased when I realized I was going to be able to get one of the cottages here. It is a two bedroom two bathroom with a lot of space - it is called a duet. Based on my experience so far I would recommend to others.

Ponte Palmero had a wide range of activities to offer. They had pool exercises, and different calisthenic programs. They also offered a lot of activities for those who were not as active as the other residents. It was a very good place for my mother. From the first lady that we spoke with who indoctrinated us with what was going on within the facility, to the people who were at the front desk when you first entered, and all the way to the nursing staff, we were very much impressed. We were especially impressed with the residents in the community. You could tell they were happy with where they were. Prior to the COVID-19 outbreak, they had several shuttles that would take the residents to different areas and different shopping places. It was a great place and our loved one was happy being there. One thing they really did do a good job at was keeping the residents safe. They were very careful and did not have an outbreak. They did regular checkup on their staff, and kept everything very minimal.

I am concerned during this covid 19 lock down that my parents are not getting enough food. My dad is losing weight and he's really thin. We cannot check on them and they cannot order anything in. My parents report the staff are doing the best they can, compliment them and appreciate the service during this difficult time for everyone.

My mother lives at this facility and the food is horrible. She calls it "the poison center". The dinners are especially bad. Meat is compressed, breaded and presented as chicken Parmesan. All meats are greasy, vegetables are not fresh, etc. The maintenance of the place is kept up to bring in more people but their basic nutritional care is being ignored. I suppose they feel that their members are dying anyway so why give them healthy food at the end of their lives? We are currently looking for a more suitable place for my mother. We should not have to shop and cook for her to get quality food when she is paying for that service as part of the monthly fee. If you care about the nutrition and happiness of your loved ones, do not bring them here. My mother has written numerous letters and made suggestions all to no avail.

Beautiful community with many advantages, spacious, lovely independent living cottages with 2 car garages. A good variety of items on the menu and food was tasty. Very convenient to shopping. Residents looked happy and the atmosphere was pleasant. [Name removed] gave us the tour and she was wonderful, very personable and attentive.

Very glad my MUM is living there.

We were sadly disappointed with the intake process--very unprofessional and included only a verbal interview with ONE family member. No standardized evaluation was every done by anyone at the facility, nor did a medical professional at the facility lay eyes on the resident. It was all questionnaire based. Hence, the questionnaire offered options about ambulation--does resident use a walker (no), does resident use a wheelchair (no). We were not able to share that she'd had side by side support for walking. So she had a fall within the first week. During one visit, our mom could not be located for a few minutes, only to find that she'd been left in her room seated in her wheelchair without the wheels locked. While the activities were engaging and very energetic, they seemed highly inappropriate for the advanced dementia patients--way too overstimulating and confusing.

We fell in love with everything about Ponte Palmero when we toured. We are still working out a few kinks after move-in, but the community has been excellent overall, and we are pleased so far. The staff are great, and they seem to really care about the residents. I will say that they seem to need more staff in the dining room, as it often takes a very long time to get served at mealtimes. Otherwise, the food is very good, and the chef seems really interested in what residents and families have to say. They seem to have plenty of activities going on, and I like that the community is very secure. My loved one is able to walk around by himself, but at the same time, the community is gated, so there is no way he can leave. I feel at peace knowing he is safe and secure and that he is receiving the care he needs.

I was looking for a full service assisted living place for my mom and was referred to Ponte Palmer by a geriatric nurse practitioner. Overall its been good for her. The staff is generally helpful and they have lots of activities for folks including regular outings. Her apartment is always clean and tidy, the menu has a lot of variety and she has made new friends. All in all its pretty good.

Very nice. Staff is caring and attentive with personalized care. Lots of activities, attention to details, and meaningful and frequent communication. Highly recommend

I saw patients in this place and was told many negative things by the residents. One resident said that housekeeping was never there'd, and I believe her once I saw the filthy toilet that wasn't cleaned week after week although she was charged for it. The carpeting had severe stains that she was told would be cleaned or replaced. For 8 months that carpeting remained disgusting like the bathroom toilet with nothing cleaned whatsoever. One client needed max assist with bathing and dressing, I found her in the same filthy dress every time I visited, apparently she was sleeping in these clothes as well. I reported this problem stating she needed dressing every morning and evening, the administration agreed but never did anything about it. The whole place was disgusting, dirty and the residents all appeared [Removed]. The residents I saw monthly were all loosing weight complaining about the food, when they did get their meals the food was grossly lacking in nutrition, volume and presentation I wouldn't give it to my dog!

My dad and mom are both living in this community now and I am very pleased with how things are going for them so far. They seem to have no complaints about the food and are slowly starting to get involved with many of the activities they have available throughout the week. I thought the prices are very reasonable and the staff does a great job at keeping the facility clean and well maintained.

I toured this nice community f or care for my father. This was a very upscale community with a lot. The staff was not as friendly and that is not what we were looking for. There is a nice variety of meals. There would have been nice activities. I suggest that other families tour this community to see if it would be a good fit for a family member.

Please do yourself a favor, and skip this place. My sister and I put our mother here and we have regretted it. We were billed for services they never did. They charged us so much money in fees for things they never did. They would walk into my mom's apartment and ask her if she needs help dressing - when she said no, they left. We got charged for it. They billed and billed us for all kinds of things. My mom has Altzheimers and is very functional but is in denial about her limitations. She would say no to any kind of help. She would fall, and would lay there for hours. She laid in her own urine. She was rushed to the hospital and their cleaning service never came in and cleaned it up. Blood, urine - still there when we brought mom back from the hospital. Staff is friendly, but they often ar seen talking amongst themselves. Don't get me started with the pendant - pushed it an no one came. Finally the Med distribution lady came and that was 30 minutes later. My mom has fallen and pushed the pendant like we trained her to, and no one came. Ponte is not safe for elderly people in their assisted living. Saw her doctor and his staff said they constantly hear bad things about Ponte. Ran into one of their staff offsite, and she said the place is a hell [Removed]. There is massive turn over and they treat their employees poorly. The food is horrible. Beyond bad. My mom went to visit one of the resident sin memory care - and the food they serve is disgusting. Cold, and very small portions. I went over to visit the resident in the lighthouse and I saw the same thing. We were told it was the same food. It's not. One chicken finger and some old frozen green beans - disgusting. i am happy to answer any questions you have, I will tell you what we have experienced and you judge for yourself. The facility is nice, spacious apartment was a selling point. But this is not a place for anyone who needs ANY amount of assistance or care. Go somewhere else. If you love your loved ones, scrutinize the bills, examine the food, do surprise visits, and see the lack of cleaning the cleaning staff does. This facility has issues much bigger than what they can handle. Management is making money off families not taking the time to monitor the services provided. Your loved ones definitely deserve better.

I loved this place and it was actually the place I wanted for my father to move into. It is more independent living, which is what I think he needs. The doors into the apartments are on the exterior, so it feels more independent. They have full kitchens in the apartments too. Overall, this place was amazing.