Ponderosa Lodge Senior Living

The aids were very friendly and helpful for Dad. But I felt a disconnect with the nursing staff and the visiting doctor. I had to stay on top of everything to ensure Dad got to his appointments and his medication was correct. I didn't always get responses back from the Director of the Ponderosa. I know they were going through an ownership change but I still felt I should have been able to get a response when I had questions about Dad's care.

We chose Ponderosa Lodge due to the value for the money as well as availability when we needed it. It has been a positive experience.

I would recommend to a friend or relative.

I think the staff/facility is nice. They could focus on their menu maybe change food suppliers. Staff seems attentive.

The whole staff of Ponderosa Lodge Senior Living Center were and are extremely helpful. The Community Resource Director was especially helpful in numerous ways. This included setting up assessments, medical appointments, good communication throughout the process of being placed, getting some furniture, and many many more things. I'm grateful to all being that this whole caregiver thing is new to me and being overwhelmed, stressed and exhausted with it all. Can't say enough of what it means to me. The staff have a genuine caring and giving atmosphere doesn't matter who you talk too. I would highly recommend Ponderosa Senior Living Center.

If feels like a family. The staff knows everyone by name and knows them personally. They are always willing to go the extra mile to help. We picked this community because of the friendly staff, feeling like family, clean and well maintained facilities. Also the value.

The Ponderosa Lodge Senior Living has great space but they do have a shortage on staffing. The activities have not been checked out in a month here. Great, positive experience, nice people with rare exception! Has staffing issues but they work hard at keeping to a minimum!

What our family likes the most about the Ponderosa Lodge Senior Living community is the staff. The staff members there are really friendly to work with and the meals that are prepared for the residents are great. Based on the experience so far, we would recommend this community to other families.

When it comes to the friendliness of the staff we gave them an overall 3, however some of the staff members there should receive a 5. We thought we had found a great place. The staff at Ponderosa Lodge Senior Living were very accommodating to my sister's diet needs since she has celiac disease. We would recommend this community to other families if their loved ones do not have any physical issues, especially any decline with memory care

A lot of what I have noticed that they do is pass the buck... in other words nobody wants to take responsibility for anything. They have openings at least. Most places have waiting lists that are months out. They do not provide transportation on weekends for anything. During the week yes. We were told before my dad moved out there that they've had transportation for him to get to church but that is not true and that was one of the big burrs under his saddle was that he couldn't get to church. The cost is entirely too high for what they do. I wouldn't recommend for someone who's mind is sharp. Not a lot of mental or emotional stimulation there. Ok if you're not fussy. But like us..didn't have any options. The apartments are nice and spacious. Two large rooms, big walk in closet, huge bathroom.

Be sure to stress the level of communication you want with the nursing staff. Make sure you know who to contact in each department if you have concerns. I am struggling getting the activities director to involve my loved one more. He can be reclusive. I have had to very hands on with my loved one's doctor appointments and med changes. Again it is a communication issue. We like the coziness of Ponderosa Lodge. The size of the apartment was a big part of our decision, he loves it. We just hope communication will improve.

We picked this community, because we were able to get in right away. They have been doing great. It has been good fit. I would recommend to other families.

My parents lived here for multiple years prior to their passing in [date removed]. Ponderosa Lodge was always a warm, loving welcoming community & they had so many wonderful friends with other residents & staff here. Our family visited often & my parents always had great things to say about the staff & other residents.