Paramount Senior Living at Chambersburg Road

This was a very nice community with helpful staff, it was too big and felt it would be too hard for my loved one to get around.

Overall, my family feels deceived and disappointed with this facility. Yes the rooms are nice and the facility itself is appealing. They advertise that they treat you like family, but that wasn't the case for us. I noticed that residents were almost always in their rooms, even at mealtimes. Which should have told me something. It felt very strange. Both of my parents were here, on two different units. Mom was here first and then we transferred dad here from the hospital. He had an infection that still needed care and we were aware of that. But it wasn't handled properly. I was there to visit and advocate for them every single day. As dad started to decline, eventually even cognitively, we questioned if he needed to go back to the hospital because the infection was getting worse. It took two weeks for the Physician assistant to finally say yes, and by that time it was too bad. We trusted their judgement and shouldn't have. When we first brought dad in, they told us they would make sure to get mom over there to visit him and even arrange to have meals sent to his room for both of them, but that didn't happen. One day, I went to visit and mom wasn't in her room. I went to dad's room and she wasn't there either. His roommate told me that she was just there, but decided to go to the library for a book since dad fell asleep. She ended up getting lost and they found her lost at the back door. She was banging on it trying to get back in. A couple days later I had left after a visit. I was still sitting in my car in the parking lot and noticed mom standing at the front door, lost and knocking to try to get back in. I understand everyone is understaffed right now. And maybe mom also needed a higher level of care. But no one ever suggested that to us or even took the time to notice it. She was getting lost trying to navigate from her side of the building to dad's and no one helped her like they said they would. Dad passed at the hospital and we decided to bring mom home with us. They have a 30 day notice policy and we had already paid for mom's full 30 days. Within that time, when I went to get her belongings, they had already cleaned out her room and bagged up her belongings. Not only that, but things were missing. Nothing of value, but things I had purchased for her apartment. Why did we have to pay if they already cleaned out her room? And where was the rest of her stuff? They also didn't give me her medication with her belongings. I had to go back and get it. I'm working with corporate now, but it's just a mess. They knew the situation with both of them and portrayed it as if this place would be a good fit for them and that they could provide the levels of care that they both needed. At the end of the day, they could not and did not. I just want others to know that these things happened and could happen again.

I toured Paramount Senior Living and I didn't want my brother to go there. When looking for a community I had three criteria's; 1. ability to accommodate my brothers level of care, 2. great food because he's picky and needs to gain weight, and 3. a good location. Paramount reminded me of transitional living with institutional food. It was a large assisted living facility and he would've been the highest care level they provided at the time. I wasn't impressed with the community. It was an hour away, and the price was almost double what he's paying at [community name removed]. A big factor for us was the price and food selection. The fact that it was an hour away didn't help, but the food and price crossed it off the list.