Overall experience is/was a great experience. They took time, answered my questions and seemed genuinely wanting to help. Cleanliness is excellent. From, front door, offices, dining and other rooms. And apartment in great shape and very very clean. We could move our stuff in right away and not have clean things first Everyone from receptionist to cleaning staff to waiters (and all residents) are extremely helpful, cooperative and very friendly. The quality of care seems to be above satisfaction. Two concerns. (1). No one ever checks/inquires about cares that we're to be done. Has your cleaning people been taking care on the day assigned? (2). I was told they would do linens but not towels or personal items. That's fine . Then someone told resident we can only do towels if they do your personal stuff too. Residents should be contacted at least once a month to make sure things are going ok or if they have any questions, concerns etc. Also we were asked when someone should check on them. But I really don't think anyone has checked on them , asked how they are etc. since they moved in. Dining room very cheerful, staff very helpful, friendly and meals are very good and prepared well. Menu is good and specials are well chosen I think and also tasty. Hours dining room is open I feel are great. Accommodates all ideal times for anyone. Waitors/waitresses are very pleasant and helpful. I feel really good about most of their activities. Seems something there for most everyone. I know they give a schedule for every week, days and times, but I also feel that the family and residents should discuss what may- be they want to get involved with to the staff and maybe give that resident a reminder that that certain activity is coming up. I know that's probably a lot to ask of so many residents but wish something could be implemented. I also know families of residents could help out in that area also. Of course I feel these prices are high but comparable to other facilities. But, too, I think things that were said would be done have not been completely fulfilled. Especially, the add on of certain fees for minor duties. Such as meds being given out and helping with bathing. This is supposed to be "assisted living" in the first place. (My average rating is #5. It's an excellent facility and am happy we chose Ovations for our parents. Would recommend it to anyone who would need such a facility.... Read more
Total monthly costs depend on room type, select services, and the level of care needed.
*Prices quoted are monthly rental charges and are provided by the communities themselves. Actual prices may differ due to one-time fees, timing and care services required. Speak with your Senior Living Advisor to learn more.
7.2
Review Score
Review Score
3 reviews7.2
Out of 10
5 star
0%
4 star
67%
3 star
34%
2 star
0%
1 star
0%
A Place for Mom has scored Ovation Heartwood Preserve with 7.2 out of 10 using our proprietary review score based on 3 reviews in the last 2 years. Over all time, Ovation Heartwood Preserve has 3 reviews with an average "overall experience" of 3.7 out of 5.
Overall experience is/was a great experience. They took time, answered my questions and seemed genuinely wanting to help. Cleanliness is excellent. From, front door, offices, dining and other rooms. And apartment in great shape and very very clean. We could move our stuff in right away and not have clean things first Everyone from receptionist to cleaning staff to waiters (and all residents) are extremely helpful, cooperative and very friendly. The quality of care seems to be above satisfaction. Two concerns. (1). No one ever checks/inquires about cares that we're to be done. Has your cleaning people been taking care on the day assigned? (2). I was told they would do linens but not towels or personal items. That's fine . Then someone told resident we can only do towels if they do your personal stuff too. Residents should be contacted at least once a month to make sure things are going ok or if they have any questions, concerns etc. Also we were asked when someone should check on them. But I really don't think anyone has checked on them , asked how they are etc. since they moved in. Dining room very cheerful, staff very helpful, friendly and meals are very good and prepared well. Menu is good and specials are well chosen I think and also tasty. Hours dining room is open I feel are great. Accommodates all ideal times for anyone. Waitors/waitresses are very pleasant and helpful. I feel really good about most of their activities. Seems something there for most everyone. I know they give a schedule for every week, days and times, but I also feel that the family and residents should discuss what may- be they want to get involved with to the staff and maybe give that resident a reminder that that certain activity is coming up. I know that's probably a lot to ask of so many residents but wish something could be implemented. I also know families of residents could help out in that area also. Of course I feel these prices are high but comparable to other facilities. But, too, I think things that were said would be done have not been completely fulfilled. Especially, the add on of certain fees for minor duties. Such as meds being given out and helping with bathing. This is supposed to be "assisted living" in the first place. (My average rating is #5. It's an excellent facility and am happy we chose Ovations for our parents. Would recommend it to anyone who would need such a facility.
5
5
5
3
5
5
5
The facility is very new and quite nice. What I like most is the transportation. There is no additional charge for transportation wherever needed. But the staff response time could use some improvement.
5
5
2
2
No data collected
3
4
I've had a difficult time getting information on her care points. However, based on the experience we have had so far, we would recommend Ovation Heartwood Preserve to other families who are looking for a place for their loved ones
5
4
5
4
5
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4
See what the neighborhood has to offer and what’s nearby:
Ovation Heartwood Preserve offers Studio, 1 Bedroom and 2 Bedrooms. Learn more.
A Place for Mom has scored Ovation Heartwood Preserve 7.2 out of 10 using our proprietary review score.
We assign review scores to give a more reliable view into senior living communities and home care agencies. Our review scores prioritize reviews that are recent — the past 24 months — because we know families need current information when choosing senior care.
Those with many recent, positive reviews receive a high review score, while providers with few recent reviews — regardless of how positive — receive a lower review score. Communities with no recent reviews will not have a review score, even if older reviews are positive. The maximum A Place for Mom review score a community can receive is 10 points.
Call (402) 999-7900 to reach a resident at Ovation Heartwood Preserve.
To reach a resident at Ovation Heartwood Preserve call: (402) 999-7900
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The features and amenities that are displayed on this page contain marketing information provided by the community. A Place for Mom has not confirmed the completeness of the provided information, and cannot guarantee its accuracy.
To conduct a complete investigation, seniors and their families should:
If you become aware of any information that should be updated or noted, please contact A Place for Mom.
A Place for Mom uses the term “assisted living” to indicate that the community provides some level of assistance with daily living activities. It does not indicate that the facility meets official state requirements for level of care.