Oaks at Douglasville

I would say that they are very, very responsive to any need. The residents are obviously very happy, open and friendly. The entire process of applying was made personable and as simple as possible. Everything was upfront and honest with no hidden issues. The number of resident is high enough to create a very diverse and varied community, which is exactly what we were looking for.

Facility was very nice and staff was friendly. But, I felt there was some inflexibility in regards to Mother's needs. Activities were not adapted for someone with limited eye sight. We made a couple of requests which we felt were reasonable and were told they didn't have the staff to accommodate those requests. One was simply to have someone spend 5 minutes with her after dinner to make sure her TV was working and on the station for her shows. We ended up pulling her out after about 2 months because she was so unhappy there.

Cost is a lot but he qualified for veterans benefits so that helped a lot. He has adjusted and the workers have reached out with issues or concerns which is great since we are far away. Based on the experience we have had so far, we would recommend this community to other families.

I would recommend Oaks at Douglasville to most people. However, it was not a good fit for my Mother. The facility is very clean and most of the staff was wonderful. I found the head nurse to be somewhat inflexible when I tried to explain my Mother's needs. The move-in process was smooth. The meals were pretty good with an alternative menu if the resident does not like/want the planned meal.

My loved one is currently a resident at Oaks at Douglasville. The cleanliness and care services are good. The friendliness and value for cost are great. My suggestion for improvement: provide more activities for the Memory Care residents. Overall, I would recommend this facility to family and friends.

My mother is currently a resident at Oaks at Douglasville and everything has been great for her at this facility. I am so glad that I found Oaks for my mother. The facility is always clean. The staff is very friendly. My mom seems to like the food and she loves the activities.

when I first moved my loved one in, things were a lot better than how they are now. they've switched management a couple times, which has ultimately effected the care services, staffing and quality of the food. it's obvious that their budget has gotten tight; the food is just above average now, whereas it was excellent before. my overall rating of this community has declined a little because of the changes in management. aside from those things, the activities are still good, they keep the residents busy. everyone there is also very friendly.

We chose Oaks at Douglasville because after visiting other places, we were very impressed with their approach and with our initial meetings and that has carried on through with her stay here. It gave us a comfortable feeling which is what we were looking for. They pay attention to the safety and health of residents, the staff are very attentive and they always keep an open line of communication with family. I would absolutely recommend to others

We chose Oaks at Douglasville because of the quality of the facility. We were satisfied with the room size that our loved one had here. It was a good experience and I would definitely recommend to others looking.

It is a beautiful community and really, really nice. The residents were relaxed during our tour and they had it decorated beautifully for Christmas. The staff were good at allowing us to move in during a specific time. They were also able to give us time to move my loved one's items out after my loved one's passing. There is plenty of parking for visitors. The have a focus on memory care, and they call it Horizon. You can go into hospice in the community, so your loved one doesn't have to move again.

It is expensive, but, the friendliness of the staff members go way above a five on the rating scale, everyone there has been phenomenal. The quality of the food is not good, but they do have a lot of activities going on, they are just great. Our loved one has made friends, and is really enjoying her time there.

Overall we've not had a good experience. My loved one tells me the food is bland and sparse. They definitely need some help in the kitchen. There's been a big turnover in staff, and I've seen an improvement since then. I'm hopeful that the new management is going to make a difference. Some of the previous staff were ugly in their expectations of my loved one to do more than she was physically able to do. A couple were nasty to her in their language, which has been addressed since we reported it. One person said "Don't push that button. I'm not coming back." However, the new executive director has been fabulous. He seems to have more communication skills and doesn't push things off. He just goes and does it. When something needs to be done, he just calls me. He's been very nice.