Northwood Manor

Friendly, helpful, kind, compassionate, relationship building My initial experience exceed all my expectations and was eased by the great communication and commitment to the residents overall well-being.

I stopped in one evening to get info for my parents, was made to feel welcome, the building looked nice & smelled nice. Was given a tour, the info I needed, & left with a very good first impression.

My husband and I have been here a little less than 2 weeks and are very pleased so far. The staff are very friendly and helpful. Most residents have been friendly and welcoming. I am looking forward to getting more involved in activities.

My parents moved to Northwood about three weeks back. They wanted a two bedroom and Northwood went out of its way to accommodate them. My two sisters and I had lunch with mom and dad and the two people that waited on us had smiles on their faces and wanted to make sure that we were taken care of. We were very happy to realize that our parents both had devices that they could press button anytime of the day and staff would rush to their room. They have a variety of different activities and worship services planned out every day. We’re very pleased that mom and dad chose Northwood.

Very Nice Facility. I like that we can do a short term stay to judge if it's right for us. At this point it is #1 on our list.

My parents have been living at Northwood Manor for about six months. I live quite far away, and my observations are based on visiting the facilities during two extended periods after my parents moved in, and twice to check it out before they moved in. The apartments are bright, airy, clean, and comfortable. The staff have been conscientious about maintenance issues such as fixing leaks, changing light bulbs, etc., and doing "extras" like hanging pictures. The staff have always been friendly and my parents commented on the fact that from the time my parents first arrived, they were greeted on a first name basis. What has pleased me in the interactions is that I have not observed the staff talking down to my parents or patronizing them. They have also gone out of their way to check on my parents and help them out in ways outside their normal duties (for example, helping clean snow and ice off the car). My parents have primarily used the following care services: 3 meals a day, bus service 2 days a week, cleaning, and laundry. The availability of the bus service for at least a couple of days of the week has been very helpful for doctor's appointments. When the appointments have resulted in missed meals, the staff has frequently provided meals out of hours in their room. As far as I can tell, the services have always been provided as promised. During the last six months, my parents have not complained about any service or any staff member. I can't really comment on the activities, as my parents have not been participating much.

It really is good. My father-in-law is now living at Northwood Manor. He loves it there. They're good to him and the transportation is good. He has a beautiful apartment. He is what I would call almost a hoarder and when I go into his place it's immaculate! The cleaning staff comes in once or twice a week. I would give them huge kudos for that! My one complaint is the nursing director is not capable of multitasking and she can't get people's medication's right and she does not direct her nursing staff correctly. The managing director, Melissa, is amazing and the food is good too. I would sent my parents there but with an outside firm to manage their medications. I would not trust Northwood Manor's nursing director to do that.