Northgate Plaza

We picked this community because of the friendly atmosphere.

I am most impressed by the caring staff at Northgate Plaza

The staff are great. They are very helpful and caring. They plan lots of fun activities. And there are always special events around each holiday. But mostly the administration folks are very approachable. I am very happy here and have met many new friends. I highly recommend this place.

5 for all of it. I thought it was a great facility! The staff were very friendly and helpful. I felt that the community was kept very clean and tidy.

It's a friendly, welcoming atmosphere. Plus the location was good.

be sure you know what you're paying for the monthly care level they've established for you and what it includes. Initially my loved one was paying an additional [ amount removed] per month for her care level. Nobody ever reviewed it with her and nobody ever showed up to provide the help or services described in the care level. We were told they never attempted to provide the services because they noticed my loved one had a private caregiver with them, Their private caregiver was there to handle the physical demands of moving, setting up, organizing, recycling, dumping etc. which they could not do because of their ill health. Although nobody at Northgate Plaza ever offered or provided the help/services outlined in her care plan, they would not refund any of the charges. We were told the care levels are reviewed monthly and adjusted accordingly. I would also warn my friend NOT to have meals brought to your apartment. Lunch delivery to the rooms is $10 (per person/meal) and dinner is $15 (per person/meal). I would also warn my friend NOT to leave anything valuable in his/her car. My loved ones car was broken into one night and ransacked.

We chose NorthGate Plaza mainly because of the location and the overall feeling that we got from the salesperson. They have a great maintenance staff and a caring nursing staff. I would recommend this facility to others looking.

This is a good full service place if your loved one want activities and meals and everything included. The staff here are very friendly and majority of them have been here a long time. My interactions with the staff are good. The tour was good and very welcoming and they gave me all of the information that I needed. There is a target next door and that makes it even better.

This was an excellent choice for my husband and I, we feel very supported here. Anytime we have questions they get the answer to us immediately. The activities are great and are actually doing more and more each day. The meals are good, sometimes it is a hit or miss, but the general rule here is they are good and the service is wonderful. The staff members are just so helpful, we are very happy happy people. This community has met all of her hopes and expectations.

We have heard good things about the meals they are serving from other residents, and the activities do look really good. They have a salon there which is great, but one thing that is a little disappointing is they have yet to find someone to work at the salon. However, we do think the value for cost is really good.

My father has lived at Northgate Plaza for nine years. He has enjoyed the friendly kind staff and his friends, the comfort of a pleasant apartment, and activities such as music, anagrams, and parties. We are very happy with the continual care and support he has received and always feel welcome. We have appreciated the meticulous protocols with Covid-19 and the extra steps staff has taken to reduce the residents' isolation. Northgate Plaza is conveniently located by stores, the library, a park, and a hospital. We highly recommend this warm caring place.

We chose Northgate Plaza because I was impressed with the staff, they were helpful and continue to be helpful. They got to know my mom and her individual needs. The apartment sizes here were also very nice. My mom enjoys the meals, they have a dining room and they have a choice on entrees to choose from on the menu. If you need it delivered they can do that as well. Overall it is really a good experience for her and I would recommend to others looking.

From our understanding our loved one's seem to really be enjoying the meals they serve. They do set up a big outdoor tent with a heater where we can come visit them during the week.

I love that they have the dining room, it was the biggest thing for us. This doesn't feel like a cafeteria like a lot of other places we looked into. It feels more like a restaurant and they have a menu to choose from and are served. Right now it is hard because of the virus, but overall they have stayed on top of the medical needs of the residents. It does help to have an advocate family member. I would recommend the community to others.

I like everything here. I have no complaints about the community. The staff are friendly, helpful and accommodating.

I like the caregivers and I like the dining room staff. I've lived in three similar communities and the food is by far the best here.

It has been hard going through this pandemic, but the staff are good. They do their jobs and the caregivers are great.