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I loved that they cooked the meals and cookies right there in the middle of the home where everyone could see and smell. It never smelled like a nursing home. I would recommend to others.... Read more
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*Prices quoted are monthly rental charges and are provided by the communities themselves. Actual prices may differ due to one-time fees, timing and care services required. Speak with your Senior Living Advisor to learn more.
8.2
Review Score
Review Score
34 reviews8.2
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A Place for Mom has scored New Haven Assisted Living and Memory Care of Bastrop with 8.2 out of 10 using our proprietary review score based on 3 reviews in the last 2 years. Over all time, New Haven Assisted Living and Memory Care of Bastrop has 34 reviews with an average "overall experience" of 4.3 out of 5.
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I loved that they cooked the meals and cookies right there in the middle of the home where everyone could see and smell. It never smelled like a nursing home. I would recommend to others.
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Overall I think New Haven of Bastrop is doing a pretty good job. They are short handed just like everyone else right now, but aside from that I think everyone is doing the best that they can do. I would recommend this facility to others.
My dad is doing great at New Haven. He really loves it there, and they are taking great care of him.
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I have prayed about this for so long. I took care of my mother and it got to where I could not do it any longer. When we walked in to New Haven it was like one big family. It felt like walking into moms living room, it was so comfortable. They have a living area, dining area, and kitchen and it just felt very homey. I felt a sense of peace, everything was perfect so I did not have to go anywhere else. The thing I like about it the best is there is only 14 residents so it is a very small community and they consider each other brothers and sisters. There is a new activities director and I am anxious to see how that will work out. If we have had any issues they are resolved almost immediately. I would recommend them to others looking and actually already have.
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I liked this community but the prices were on the higher side. They offered a good amount of care and amenities but it was just out of our range for our loved one. The tour was great.
The ladies who do the work and the care are very good, however the management was severely lacking. There was often only 2 ladies there for all the residents and we did not think that was adequate. There was also no director there at the time, and we are not sure of the reason. Due to the lack of staff, they weren't able to get back to us ever. We would call and we would rarely get a call back.
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Response from New Haven Assisted Living and Memory Care of Bastrop
August 23, 2021We are so very sorry that your family had a negative experience with New Haven Bastrop. We take great pride in trying to make sure all our residents and their families get the care they need. We have been working closely with our New Haven community in Bastrop. We feel confident that Sandy, our administrator, has the knowledge and great leadership within the Bastrop community to offer the care we are known for. Sandy has placed new training methods to ensure all the staff are knowledgeable about the appropriate care, and we have placed in weekly training updates specifically on ways to handle the concerns listed in caring for our residents. We apologize for the lack of communication between your family, as we strive to have open communication with all of our families, especially around personalizing the care for your loved one. We strive to make our family your family, and again we apologize for such a negative experience your family has had.
The staff at Newhaven Assisted Living-Bastrop is a center I highly recommend. The Administor, [name removed] has been awesome. She is very helpful with anything we ask. If she doesnt have the answer, she finds it. With Covid19 being the new normal, she has kept her residents healthy, active and engaged. My father has been living here for almost 2yrs. The staff is exceptional in the care they give.
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My mom has lived in the New Haven assisted living house for about 3 years. I love the fact that I know mom is watched over 24/7. Her medication is managed for her. The facility Is beautiful and has a homey feel. I would highly recommend New Haven!
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My love one enjoys most of their caregivers. The local management very is good at letting me know when there are issues and keeping me informed. I feel my love one is safe and happy here.
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Staff is friendly and helpful. Facility is well maintained and clean. Great communication with nurse on staff and home care.
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Response from New Haven Assisted Living and Memory Care of Bastrop
January 9, 2020Thank you for sharing your feedback. We are so happy to hear you are happy with the Nurse and staff at New Haven Bastrop. Our teams take great pride in making sure our homes are maintained for the enjoyment of our residents.
Staff is friendly and helpful. Facility is well maintained and clean. Great communication with nurse on staff and home care.
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Thank you to [name removed] and all the staff for the great environment you provide for my mom and all the other residents. She seems healthier and happier every time I see her.
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Response from New Haven Assisted Living and Memory Care of Bastrop
January 9, 2020Thank you for sharing your experience while your mom is at New Haven Bastrop. We are so happy to hear that moms health and wellbeing have improved since coming to New Haven.
Our Mom [name removed] passed away in [date removed]. She spent the final 15 months of her life at New Haven Assisted Living and Memory Care in Bastrop, Texas where she received exceptional and personalized care led by New Haven administrator [name removed], and her dedicated staff. New Haven provided the best alternative setting for mom to live at home. New Haven provided a variety of entertainment, social activities, freshly cooked meals and a sense of belonging which assisted the frustration of losing her independence. Because of this high quality care, as well as the empathy and care shown towards her, especially in her final days, our family will be forever grateful.
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Response from New Haven Assisted Living and Memory Care of Bastrop
January 9, 2020Thank you for sharing your positive experience while your mom was at New Haven. We are sorry to hear of her passing, and send our condolences to you and your family. It is our pleasure to provide the high quality care she deserved.
I really enjoyed the building, the administrator was very helpful. spent a lot of time with us even though we couldn't afford to put mom here. She made sure I got in touch with the right people for extra help at home and VA benefits. Made us feel very comfortable and I hope one day we can put mom there.
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Response from New Haven Assisted Living and Memory Care of Bastrop
January 9, 2020Thank you for sharing your experience while visiting our home. It is great to hear that our Administrator was able to provide resources for your family even though New Haven didn't work out. We appreciate you visiting our home and hope mom is happy where she is.
I wish I was home, but this is the next best thing. I have made friends - I like to go out on the trips and staff is wonderful but I'm gaining weight because I like to eat here.
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Response from New Haven Assisted Living and Memory Care of Bastrop
January 9, 2020Thank you for sharing your experience Tammy. We are so glad you are part of our New Haven Bastrop family and that you are happy with the variety of activities that keep you healthy while enjoying our delicious food.
This is a great place except for the food and all the things that break and don't function. The food has been terrible the last year but it is improving. This could be a wonderful place but all of its problems push it down to only acceptable.
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Response from New Haven Assisted Living and Memory Care of Bastrop
January 9, 2020Hi Carol, thank you for writing a review. We are sorry to hear you have not been happy with the meals. We have since brought on Maintenance Director and feel that his presence on site will help with maintenance issues you have faced.
There are some positive things about this facility; and negative things. Having to experience new caregivers is tiring and worrisome. But certainly excited about some of the new changes. Having the facility really clean and enjoying the wonderful smells of cooking foods has been great! I look forward to continued improvements to the facility and caring efficient caregivers!
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It's been pleasant to be here for a year. Staff is valuable. Caregivers are genuine and very helpful in everyday needs. Except for the spider in my bathroom and the microscopic critters crawling over everything except my bedspread!
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I'm satisfied to be living here.
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The facility is great, the employees are fast.
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A Place for Mom has scored New Haven Assisted Living and Memory Care of Bastrop 8.2 out of 10 using our proprietary review score.
We assign review scores to give a more reliable view into senior living communities and home care agencies. Our review scores prioritize reviews that are recent — the past 24 months — because we know families need current information when choosing senior care.
Those with many recent, positive reviews receive a high review score, while providers with few recent reviews — regardless of how positive — receive a lower review score. Communities with no recent reviews will not have a review score, even if older reviews are positive. The maximum A Place for Mom review score a community can receive is 10 points.
Call (512) 746-1741 to reach a resident at New Haven Assisted Living and Memory Care of Bastrop.
To reach a resident at New Haven Assisted Living and Memory Care of Bastrop call: (512) 746-1741
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A Place for Mom uses the term “assisted living” to indicate that the community provides some level of assistance with daily living activities. It does not indicate that the facility meets official state requirements for level of care.