Milford Place

I would say that you can get decent care if you have a loved one checking on things often. There are not always enough aides at night, especially on the weekends. My mother constantly complained about not getting scheduled bathing/showers. They had a few staff changes within the past year such as the: Head Nurse, The Dietitian, and the Business Manager (2). Speaking of the business manager, we had a terrible time getting my mother's long term care insurance billed properly each month. I had to make a few phone calls each month to get the billing sent with all the proper information filled out and in proper time. It was almost always late. My mother finally got scheduled bathing when Hospice took over that part of her care. These are some of the issues we had with this facility. There were some very nice aides that work there and some seemed to really care about my mother. I would be hesitant to put someone in there if there was no one nearby that could check on things. (that's probably the case anywhere) However they are the better of the two facilities available in Milford. Another positive for Milford Place were the two nurses that worked directly with the patients to give out medications. They were very kind and helpful. The head nurses however (one moved on and another employee moved into that position) didn't really have anything directly to do with the residents or not my mother anyway, and she had issues there such as falling.

Milford Place is a nice setting. It looks like a small village. Everyone there is friendly and helpful.

I would recommend The Milford Place. Mom's experience has been good. She has been made comfortable and really enjoys socializing with the other residents. Unfortunately there are a few issues. The dining experience is not the best and the building needs some remodeling and repairs. They also have a staff shortage. Fortunately my mother is pretty much independent and doesn't need that much help. Whenever she asks for anything they help her and the medicinal staff is very good. My brother and I have been pleased with their her overall care

Overall the place is very nice. The food is not good medical staff is great. Housekeeping could be better. It's a smaller community but been good for us.

5 stars for all! We know other people who had been here and had a good experience which was the main reason we chose this facility. Everyone was compassionate and responded to her needs

My mother lived at Milford Place for five months. Everyone there treated her with respect, dignity, and love. She lived first in assisted living and then transferred to memory care. Administrative and care staff were very easy to work with and listened to all our concerns about her care. We could not have asked for a better experience in a very difficult situation. I would not hesitate to recommend this facility.

Melissa helped me understand that this was the place to be. I watched the interaction between your loved ones and the staff, and I must say I was pleasantly surprised. My Mom now resides here, and it was the best decision I made.

My loved one was previously a resident at Milford Place and the overall experience was okay for her. As for Value for Cost, it was expensive and didn't feel to be a great value for the services offered/provided.

Received a wonderful tour from Melissa. The facility was beautiful. All the staff I encountered were friendly and helpful. Facility was very clean. No odors in the hallways. Residents all seemed so happy and glad to be living there.

Great tour and welcoming staff. Dining brought in a snack and hydration while we talked to [name removed], community was clean and staff were friendly. i felt comfortable after the tour with activities and care

Milford Place is wonderful. They treated my Mother in Law almost like family. They were caring and conscientious with her care. The facility is clean and well maintained. The staff is friendly and the salesperson who helped us was very helpful and knowledgeable about the facility. All the residents seemed well cared for.

The staff and residents were very welcoming and friendly as I toured the facility for my dad. There was a therapy dog walking around sharing love to everyone! The facility was very clean and inviting. We are looking forward to possibly moving my dad in!

Milford Place has a friendly staff and it is a clean facility. Families are encouraged to participate in things. The biggest frustrations are difficulty knowing who to communicate with about what, and lack of attention to issues going on with our resident who needs supervision for some basic health needs.

Milford Place is wonderful! Everyone is very responsive to questions. The residents are well fed and cared for. Lots of great activities. I have been recommending to anyone who needs assisted living for a loved one.

The staff at Milford Place is friendly. [name removed], who is one of the nurses, is great. Night staff can be hit or miss sometimes but good more times than bad.

The staff was helpful during the transition. Our only complaint is that the business office has been disorganized. Didn't bill for the first month and then had 1st and 2nd month in the first bill. That's after I contacted them about the first payment. In addition, mom and I requested that we both receive the monthly invoice. I had not received one despite being told I would. Milford Place is a well kept, clean facility. Everyone knows mom and greets her when they see her. I am also welcomed when I visit. mom has enjoyed meals and meal time much more than we anticipated. Mom isn't a joiner so really hasn't experienced many activities... at least that's what she tells me. Not sure how to rate this one. There was a little confusion for mom on a health condition she picked up. She felt like she was getting 2 different messages. Other than that, the nurses in particular are thorough, friendly and professional. Again, not sure how to rate this one given no experience with assisted living. That said, mom is comfortable and receives daily interaction and care. That makes us (her 3 children) happy

What we really like about the Milford Place is the friendly open atmosphere, and we would recommend this community to other families.

I love Milford Place! The staff are very friendly and very easy to work with. Everything just moves along quickly and easily. At other places, things were a pain in the neck to get done, but Milford Place has made the whole process very easy. My dad's care has been great. The facility is incredibly clean. There's not one thing I'm not ecstatic about. And I think it's a fabulous value.

I bring my dogs in on occasion to visit some of the residents! I have been doing it for a few years. I love seeing the residents faces light up when they see the dogs and it’s great to talk to everyone. They staff has always been very kind and accommodating!