Mesa Springs Healthcare Center

Therapy is very good. My loved one loves the nurses. There is a nurse that gives really good care and the medication nurse is very proficient and helps too. They take very good care of my loved one and they call me if anything goes wrong. They are very proficient and if I am not there and I need something they take care of it for me. They are good at taking my loved one places when I am not here too. The place is very clean with no urine smell. They do accommodate food and drink requests. The caseworker is very proficient with planning for the holidays and she calls and texts me with how my loved one is doing.

The therapy staff is really good. I ask any questions to the nurses and they always answer.

Communication was great! It seemed like a lot of the stuff was used as leftovers. So they would use the leftover food from the day before.

The nursing and staff are great. The communication has been good. When you walk into the hallway from his room there is a foul odor.

The nursing is good. It's all clean. Therapy is doing well. My loved one has an issue with the menu and the food. My loved one is very unhappy with the food quality.

The therapists are really good. The staff is courteous. Some of the nurses are alright but some that need more teaching. They run out of coffee. They have areas need to fix. My father's bed had a hole in it and had to raise heck to get another mattress. They had to fix the breaks on the wheelchair because they stood him up and it went out from under him. Understaffed. Only 1 nurse per wing and they need at least 2 per wing. He has accidents and it takes too long to get to him and has to lay in it. Needs a snack before appointments and does not get it. We are not getting all of the laundry back.

My mother is a little stronger than when she arrived. The nurses seem sweet. All those I have dealt with have been very nice, especially the administration. It looks pretty clean. Small portions of food and the same vegetables every day. Only had one meeting and that is the only time any communications with them and we are out there every day and they have never stopped me to talk to me. We have been told some things that have not happened. It's okay but the food is horrible.

Overall, it has gone smoothly. The communication has gone well. But, I was not impressed with the staffs' responsiveness. My loved one struggled to get help with this situation from the nursing staff. I had to up to the facility myself and urge them to handle the situation. Even after this, I felt an overall sluggish response from the staff. It seems as though they are understaffed.

The people treat her well here. The aides are very patient with her. I think communication is really good and the social worker does especially well to communicate. The facility needs to be updated including the dining room.

They are friendly. The nurses are rushed and short-handed. Some of the meals come out cold and the meat is hard.

The meals are very good. It's cleaner than other facilities. Most of the aides have been really nice. Some of the night staff did not want to help. The call light is on all night and no one answers. They do not help my loved one eat and my loved one is not able to feed themselves. They took my loved one to an appointment with no sling and no oxygen and the Dr, office was closed and locked and they left my loved one there and drove off for three hours.