Merrill Gardens at Gilroy

Friendliness of the staff would be a 0 if it went that low as long as the care services. The care givers were mean and unable or unwilling to provide even the minimum care. They on several occasions left my father soaked in urine and did not change the bedding the next day. They raised the cost on multiple occasions without any change to the care plan or any notice. He was injured and I found him bandaged and unbathed and no one could tell me what happened. He was afraid all the time. They retaliated when we did complain which made it much worse for him. I'm very upset that I didn't move him out much sooner. He was walking with a walker and had been living in independent living prior to the move to Gilroy. When he left he was wheelchair bound and had given up. I was afraid he would have died if he stayed there much longer. 3 months in a new facility and he's walking again to the dining room 3 times a day. He's hopeful for the future, thriving. Please stop referring Merrill. I don't want anyone else treated like my father was.

Like everywhere, some employees are fantastic, others less so, and some are somewhere in between. But overall, we feel like she is in good hands. I would recommend Merrill Gardens at Gilroy to others looking.

The staff were always very friendly and took great care with mom, especially when she had to transition to the memory care side. They did, however, have a lot of turnover when it came to the facility director position which caused some inconsistencies.

Merrill Gardens has been great! Especially since my mom was admitted she has some issues and they have been very accommodating & have cared for very will. I would say they are in the 5's for the above categories. We are very happy with Merrill Gardens

Overall, our experience has been good. My mother is happy there.

The staff at Merrill Gardens at Gilroy was very easy to get along with during the whole process of my Mom moving in to her apartment. They continue to be very kind and helpful, remembering her name, daily paper, meal favorites, medicine administration and greeting her family. I would definitely recommend Merrill Gardens at Gilroy to others.

I found the staff friendly and very accommodating to my friend. They always acknowledge her by name, which made her feel at home. The moving process was smooth and easy. The meals are okay, but not terrific. I would definitely recommend this facility.

We had a lovey experience at Merrill Gardens at Gilroy. All of the staff make you feel welcome immediately. And the residents are friendly and welcoming as well.

My loved one is a resident at Merrill Gardens at Gilroy. [name removed], the sales person, is superb to work with. The housekeeping is okay. Communication with the family is okay, not great. The meals are okay, not a lot of variety. I would for sure recommend this facility to others.

Merrill Gardens is a community. It's easy to make friends, get out on field trips, great food, endless activities to enjoy, a movie theatre, beautiful gardens to walk in, a park across the street to enjoy, library and a staff that cares about each individual that lives there. There are mid age people there to 90 plus!

Mom really likes the social relationships she's making through activities. She loves the staff, but repeatedly comments how short staffed they are. She eats in the dining room, likes the flexibility, and looks forward to some items, but tends to be critical about the temperature of the hot food. Most of the time it's cold and she needs to ask for it to be put in the microwave. She's happy with housekeeping, but feels more boundaries need to be set with the maintenance staff. She would prefer a set date and time as opposed to the present, "knock knock" and walk in. We can see that for first and second floor, but not the third floor, Independent Living.

This is a good community to live. My loved one was able to make friends quickly here, and they feel safe. The staff communication with the family has been good and they have been responsive to our questions about our loved one. There are three meals a day served and there are choices for the residents to choose from. Also, the dining is open 7 am to 7 pm daily for the residents.

The staff is really great. The food was excellent. The community is a little pricey. Overall, the staff is helpful, and they take good care of the client. I appreciate the facility.

The staff have been extremely friendly and helpful. The food has really gone downhill in the last few months I think due to staffing shortages, but in the beginning it was great. I really have had no issues and would recommend Merrill Gardens to others.

This community takes really good care of the residents. The atmosphere is not like I expected assisted living to be. It is a very active community and all of the other residents are very welcoming. The residents have relationships and have lunch together and it was a really positive experience.

I was very impressed with the staff. They are good at what they do. The administrator had great stories about their own family, and you can tell she cares about the community and the population she is working with.

We've been very happy with them. I'm very happy with the care that my loved one is receiving. They've been very accommodating every step of the way. I feel like they've gone over and above to accommodate my loved one, which has been really nice. So far, I would recommend them.