Madison Heights/Kelley Place Memory Care Communities

Kelly's place has been a great experience so far! My mom is settled in & we get to FaceTime & she her on Facebook with activities. I would recommend to another family seeking a home for their loved one

High staff turnover. Food is poor quality, unappealing to residents . The aids and nurses are good for as long as they stay. Night staff not reliable. Belongings of residents lost or put in wrong room. Short staffed, staff overworked. Management hard to reach. Cost is too high for care received.

We have had a great experience at Madison Heights/Kelly Place memory care. Their Facebook page has been wonderful to have! I have seen my momma on there several different times! The main thing that stuck out to us about this facility was the size of the facility and the small-town setting it is in. I would definitely recommend them to those looking for memory care.

We picked this community, because primarily it's location is close to my residence. Second, it's quality was the best near where I live. Finacially, it was the best value for cost nearby. I have already referred another close family freind to Madison heights and they will be moving in their family member.

This facility has been great so far. Mom loves it there. They do a great job keeping her busy and making it fun. Meals are good, no complaints. The staff is super nice and super friendly. Easy to get ahold of, communication is great. They have planned activities everyday morning and afternoon. They also send a calendar out so that you know what's coming up and what they're doing each day. Mom does really good here, they are equipped with hand rails and such to meet her needs. Housekeeping does a good job keeping things cleaned and stocked. I would recommend them!

Coming from another memory care facility to here, Madison Heights is MUCH more equipped to actually deal with dementia and Alzheimer's. They actually function as a legitimate memory care facility. In my experience, a lot of places out there tell you they are, but then don't have the proper skills and training to deal with common dementia behaviors. Madison Heights actually takes the time to get the residents up and out of their rooms and socializing with people, I appreciate that they don't keep them isolated and alone. Her living space is a decent size. We were able to fit a full size bed, a dresser, a side table, and a little mini fridge. She has her own bathroom. Everything has always been clean and smells good when we come to visit. It has been great to see my loved one flourishing and happy here.

Madison Heights is a smaller facility with only 16 residents. The staff who worked here at the time are what sold me on the place while we were looking, but they are no longer here. It would be nice if they could communicate when things happen rather than hearing about it after the fact. They adjusted her medications and told no one and made the decision on their own rather than consulting with us. They have had an entire staff turnover since being in here so I am talking to people that I have never met and who do not know who my loved one is when I call. Overall there are positives and negatives to the facility. It is not a bad place, but they need some improvements.

They are currently having issues keeping an activity director at this time. There are currently no activities due to this. My loved one does not complain about the food and we know she likes it. I would recommend this community if there were no other options. The staff are always friendly and very helpful with my loved one .

The cleanliness of the community would be a 10 out of 10, we have never smelled any fowl smells and the residents are always clean. The residents and building itself are well maintained. They do an excellent job with the activities, and they recently hired a new activities coordinator. They have acitvities in the morning and afternoons, they also have a podiatrist and a hair stylist come in. Our loved one is extremely happy.

Kelley Place seemed comfortable, with very nice and knowledgeable staff. It was lunchtime when I visited; the food looked good and the residents seemed happy. I felt that the facility was too small, not clean enough (dirty baseboards), showers were shared between 2 people, and it was very overpriced.

I toured with my Mother in December and could not of been more impressed with the cleanliness and staff. Not sure what the building looked like before but they said they did renovations and it was beautiful. The new building across the street is unbelievable. We love the interior courtyard. We hope to have my grandmother there soon!

Kelley Place - We met with [Removed],RN - very pleasant to us. The facility was neat, clean and apparently well run. Judy Rice was not there for our confirmed meeting. Instead of rescheduling she passed us to a nurse. Toured rooms, nurse had no information on facility and totally disrespected the residents - referring to the residents as this one or that one as though they were pieces of furniture; never this lady/gentleman or she/her, he/him as though they were even human. The nurse entered rooms to show us without even knocking (some of which were occupied); including a restroom off the hall (which was occupied). Nurse said "oh, it's ok - they're dressed". This tour certainly showed us how our loved one would be treated.

Hard to give complete evaluation as they are undergoing renovations. Staff seemed friendly. Care at this location seems to lean predominately to patients with severe memory care issues.