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We loved it at Madison Heights! For a memory care unit, they are the nicest people. They make you feel welcome and like family. The patients are treat like family and really make them feel at home.... Read more
As a memory care home, we at Madison Heights at Prado make it a mission to encourage seniors who require Alzheimer’s and dementia care services to live life with purpose each and every day by offering superb care with an emphasis on comfort, respect, and dignity. With a leadership team from strong backgrounds in senior living in their respective roles, we have the means and the passion that it takes to foster a thriving memory care community.
Designed to make residents’ lives simpler, our community strives to offer the highest quality services and amenities we can so residents feel most at home. We provide housekeeping, beautician, and laundry services so residents don’t have to worry about a thing. As a memory care facility, our community features a secured community, enclosed courtyard, and both indoor and outdoor walking paths. Each of our licensed associates have undergone specialized memory care training. Further medical services include diabetic, ambulatory, and incontinence care, as well as medication management. We have a doctor, dentist, podiatrist, and multiple therapists on-site and at residents’ disposal.
When a senior joins our home, they have access to a wide variety of services and amenities. With indoor and outdoor...
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Total monthly costs depend on room type, select services, and the level of care needed.
*Prices quoted are monthly rental charges and are provided by the communities themselves. Actual prices may differ due to one-time fees, timing and care services required. Speak with your Senior Living Advisor to learn more.
8.8
Review Score
Review Score
39 reviews8.8
Out of 10
5 star
52%
4 star
24%
3 star
11%
2 star
11%
1 star
6%
A Place for Mom has scored Madison Heights at Prado with 8.8 out of 10 using our proprietary review score based on 4 reviews in the last 2 years. Over all time, Madison Heights at Prado has 39 reviews with an average "overall experience" of 4 out of 5.
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We loved it at Madison Heights! For a memory care unit, they are the nicest people. They make you feel welcome and like family. The patients are treat like family and really make them feel at home.
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Communication has been fantastic. About events going on. Keeping us apprised of Mom's involvement and participation or when she needs extra encouragement. Sends us photos etc. makes us feel better about not being with her all of the time.
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My loved one was previously a resident at Madison Heights at Prado and the overall experience for us at this facility was good. The staff was good, however, there was not enough of them. The cleanliness and friendliness were great. As for the value for cost, it was very expensive.
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We liked facility and [name removed] She was so helpful and caring. Continued checking on mom and us before we got her there. Mother gets good care. Love her room as it is like hers in the home she lived in. I'm comfortable not having to check on her every day. Would she rather be at her home? Yes but she also knows it's not possible and has been adjusting.
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They have a great staff at Madison Heights. They are very helpful to you and your loved ones.
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Based on our experience we would recommend this community to other but families need to make sure they read the contract and make sure the communication from the staff is transparent in regards to the finances. Also the house keeping could be improved, but overall our loved one is happy there.
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What sticks out most about Madison Heights at Prado is the personal care and the constant interaction from the staff. They call me for anything and everything that might be in question, but if its something they can handle they take care of it. I do not have to worry about her as much as I did at her previous facility and that peace of mind is priceless. I would absolutely recommend this facility to those searching for memory care.
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No data collected
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I will say, the people were always very nice and it was very clean. The food looked great. Although our experience my not happen often, I still don't feel that it was right and I won't recommend this facility to anyone. My loved one was physically there in the facility for less than 24 hours before he passed. The room itself was reserved and/or had his belonging in it for 2 weeks total. One week before he moved in and one week after he passed. We paid the first month's rent. That first week we were there getting things set up and ready for him. He spent less than 24 hours there before he passed. We removed all of his belongings within a week of his passing. So I understand paying for 2 weeks. However, in addition to the first months rent they also charge a one time fee with that first month's rent. We're not talking a small fee. This fee is almost equivalent to the amount of a full month's rent! They call this fee an 'entry fee.' They did tell us about it and explained that it's something that every resident pays their very first month. They explained that everyone's 'entry fee' is combined and that it's used for things like their family picnics, family functions, group celebrations, and things that they all participate in as a community. Again, my loved one was there for less than 24 hours and didn't get to participate in any of the things that the 'entry fee' would cover. After he passed, I asked them about pro rating his rent and refunding the entry fee. They told me that yes, they would pro rate the rent, but that the fee was non refundable. I can maybe understand if he had been there even just for one full month. But less than 24 hours? I just don't feel like that's ethical or fair and I feel like people should know that it was handled this way.
I think [name removed] and [name removed] were wonderful to work with. Honestly all of the staff went above and beyond for our family and we really appreciate them.
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The staff is great. The community is clean and nice. The staff have been great to work with answering or addressing concerns and questions the family has. My loved one has participated in some group games for activities.
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No data collected
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We looked at several different communities and Madison Heights just stood out to us. It is somewhat divided into like three little neighborhoods so your around the same people mostly all the time. It is not just one big complex where everybody is everywhere. It definitely has that homey feel to it, not chaotic at all. They recently hired on a new activities director so we believe the activities are about to take off. There has been a little hiccups - since everyone there has some sort of memory loss, occasionally a resident will wonder into our loved ones room. It is an adjustment we are getting use to, but the staff are always right there to redirect the residents, they are so kind and compassionate.
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I would say not to go there for others. The administrative staff are not open, truthful, they don't keep you up-to-date on what is going on. The administrator has not taken proper COVID precautions for herself. The top two administrators are not friendly at all. The nursing staff is great to work with.
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They have handled any issues well and the communication between the staff and our family was very good. The community had plenty of space for our loved one to roam and that was very important because he was a very active person. I would recommend this community to others.
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The staff is extremely friendly and they truly care. They call my mother mom! I would definitely recommend this community to others before covid we always got an invite for holiday dinners also.
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Please make sure you read your contract. If you have questions dont stop until they are answered and you understand that answer. If anything changes make sure you get it in writing. So you dont make the expensive mistake we did by not making sure the contract was followed. Lesson learned. The care was good, always welcoming.
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We toured the facility yesterday and everything went great. The facility was beautiful. The staff and residents were all incredibly friendly. We look forward to have our family join this community!
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Staff is always courteous when I visit my loved one...and I come I announced. Residents looked well groomed and taken care of. My loved one fell-not by any fault of staff and I was contacted within minutes of the incident.
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Great experience. Very good information and it felt warm and inviting inside.
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My Mother was a resident here for 22 days. It is a very nice facility but terribly understaffed and not always as clean as it should be. Residents roam in and out of the rooms . Several items belonging to my Mother disappeared and were never returned.
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Response from Madison Heights at Prado
September 10, 2019Thank you for taking the time to provide us with your feedback. We would welcome an opportunity to discuss with you further and encourage you to reach out to our local management team.
Was very impressed with the facility and the levels of care provided. The cost may prove to be prohibitive.
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See what the neighborhood has to offer and what’s nearby:
Madison Heights at Prado offers Studio, 1 Bedroom and Semi-Private. Learn more.
A Place for Mom has scored Madison Heights at Prado 8.8 out of 10 using our proprietary review score.
We assign review scores to give a more reliable view into senior living communities and home care agencies. Our review scores prioritize reviews that are recent — the past 24 months — because we know families need current information when choosing senior care.
Those with many recent, positive reviews receive a high review score, while providers with few recent reviews — regardless of how positive — receive a lower review score. Communities with no recent reviews will not have a review score, even if older reviews are positive. The maximum A Place for Mom review score a community can receive is 10 points.
Call (478) 471-9433 to reach a resident at Madison Heights at Prado.
To reach a resident at Madison Heights at Prado call: (478) 471-9433
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The features and amenities that are displayed on this page contain marketing information provided by the community. A Place for Mom has not confirmed the completeness of the provided information, and cannot guarantee its accuracy.
To conduct a complete investigation, seniors and their families should:
If you become aware of any information that should be updated or noted, please contact A Place for Mom.
A Place for Mom uses the term “assisted living” to indicate that the community provides some level of assistance with daily living activities. It does not indicate that the facility meets official state requirements for level of care.