Keystone Place at LaValle Fields

I don't even have the words to express what we experienced. The care my mother-in-law received was beyond what we thought possible. My mother-in-law was very difficult. Other professionals did not want to always deal with her. The staff sat LaValle place met her where she was at and always treated her with dignity and respect and I mean ALL staff, which includes, maintenance , food, clerical and medical personnel. We hit the lottery when we found LaValle Place

Beautiful place with an amazing staff. Always helpful. My mother loves the happy hour bands/musician. We would absolutely recommend this community to other families based on our experience

The food was top notch. Too many changes in nursing staff and/or short staffed. Sister is now at [facility removed] where PT is on site - more convenient. The food is very marginal compared to Keystone. The staff are top notch. They are always the same people. Keystone maybe used a pool of nursing staff. Pleasant experience except for nursing being inconsistent compared to where she is now. Also, there was no initial showing of things. She felt like she was dropped in a unit with no training. Not complaining, just think that aspect has room for improvement.

Responsive, caring and dynamic community. Staff that are second to none. I would absolutely recommend to others.

The apartments look amazing the staff that takes care of the residence are very friendly, but lack of the training to deal with assistant living residence. Keystone should really be considered an independent living place because they are not capable of taking care of residents with any Behavior issues they really need a social worker on staff. The administrator that's in charge of the building. Will promise you the world and it doesn't happen. There's no physical therapy on staff on site. They will tell you they do they do not and when you finally get someone in to do physical therapy there isn't the equipment that is needed for that physical therapy so you end up having to do it outpatient wise, which transportation is an issue. They will say they provide transportations which you will use but the resident would not gets their appointments on time so your appointment was canceled and you had to reschedule their appointment. Communication with family members on the resident care is lacking. We had an intake conference. The only Care Conference we had was at the point where we were going to get kicked out . And we were paying the high-level of care for my brother to be there. For what we were paying, we were not getting care we needed. My brother ended up having to be a hospitalized and he is now in for right now in a long term care center. I would not recommend Keystone.

The staff here is absolutely the best! The atmosphere is homey. We’ve toured other facilities and they don’t even come close. The only thing is we wished there was a central gathering place. They have nice little seating areas down the hallways, but if a resident isn’t outgoing it makes it difficult for them to join in. Also, some of the activities are more geared towards residents without memory issues. Although they have independent living, so maybe they are trying to include all residents. Overall excellent place. Highly recommend.

Staff an the residents are all amazing. The food is great, but the meal times seem a little too close together. Activities are hard to rate as they had things shutdown for a couple of weeks due to Covid concerns. It is an expensive facility, but my mom loves it there! The staff is responsive. They also have resident ambassadors that meet the new residents and help get them involved with activities. It's been great for my mom. Everyone is so friendly. Handy man will come In and hang all the pictures for you. For attentive group.

The one drawback is she was brought to apt and not shown or told anything. Care was a little slow to begin with but she was also confused so its difficult to know exactly. Her husband may someday move to independent living with meals someday

Very well managed, and staff that are happy to be there! Fantastic food. I've joined Dad on a few occasions. And a consistent and varied activity calendar.

A very warm home like place were everyone your name. Staff is fantastic, the meals are excellent.My loved one chose Keystone because he wanted to stay in the White Bear area.

Our mother has been a resident in the Keystone facility for a few years and she is happy and content. Enjoys her walks and talking with friends.

My parents lived in the assisted living and memory care areas. The staff were kind, patient and loving. My family always rested well knowing our parents were in very capable hands. [name removed] the executive director has such a passion and love in his heart for his residents and staff.

The community is very clean, has great food, and has a friendly staff They work very well with mom to keep getting her the best care. The staff are always trying to involve her with various activities to introduce her with other residents which I feel is important.

We could not be happier with our experience at Keystone Place. When I take a look at all they do, the quality of the staff and the care, the value is worth it. They genuinely care about the residents, if you do not you either given more training or you are gone. From administrative staff down to maintenance, you can tell they are not putting on a front and they are genuine. A lot of the staff members have been there since it opened or shortly there-after and to me that says a lot. I would definitely recommend to others, we have not regretted it for one minute.

We knew right away that Keystone Place at LaValle Fields was the perfect fit for my mom. It is a large and beautiful community. The inside is very clean and well kept. The food is very good, I have dines there with my mom and they serve well-balanced meals. My mom is a picky eater but they offer a variety of choices. They provide numerous activities, Bingo being her favorite. They provide all sorts of outside activities, Mondays are shopping at Walmart, Fridays are different activities they set up such as paddle boat rides on the river, pontoon rides on the lake, tours of the apple orchards. They definitely keep them busy. The staff is very friendly and caring. I feel very good with mom being in their care.

It was fine for any resident to live but the community is not what we were looking for. For the tour we had a person that was on time and informative.

Keystone place opened just 15 months ago, and everything still smells "new". It was very inviting, Michelle was very thorough in asking for input about our current living situation, and my husbands health and memory issues. She gave me a tour of Assisted Living and Memory Care, and answered all of my questions.

My parents are slowly adjusting to living at Keystone. My parents like the food. They offer daily activities and my parents do like to participate in some of them. The staff are nice and I would recommend this community.

The staff is very encouraging on their residents to participate on activities up to a comfortable level. My mother in law will participate when family is with her. I feel that she is in a safe community. The staff are really nice and communicate well. My mother in law says that the meals are wonderful. I would absolutely recommend this location.