Juniper Village at Louisville

1. Not enough staff 2. My mother died because of poor management of another patient. 2. Physician contracted there not fully competent. 3. No one to manage mental health of patients

Our experience at Juniper Village at Louisville made me very aware that there is a definite need for COMMUNICATION and Education at this facility! Both of these needs I shared with the management more than once; unfortunately my sister died before I can say if it was heard and, therefore, improved. Switching to a different hospice company was a big improvement for my sister and our family, also. I believe I would probably recommend this facility--with perhaps a "heads up". I might also add that I am inclined to feel like these issues (and others) are industry wide!

Very kind and caring staff, but not trained as properly as we'd prefer. Normally very understaffed. Some very good people but overworked.

The staff always seems to be soft spoken and calm, creating a calming affect and atmosphere. They understand dementia and how to approach people with dementia. Good at knowing how to avoid upsetting the residents and at how to guide/slide the resident into doing important things. No or few activities, no " enrichment program" except for church services. This may be better lately- finally hired a new activities person. The residents do eat the food and it tastes ok but it's far from healthy. Meat is in the form of patties (who knows what's in them). Vegetables overcooked, or maybe canned. Regularly the vegetable/fruit served is the old fashioned canned fruit cocktail. During my visits, I've never seen a fresh fruit or vegetable. Nor salad. The resident's rooms can be a bit of a mess, though of course, the residents may be the main cause of this. A 1-2 minute visit by staff per day could address this (ex garbage on floor). Did a great job getting her ready for me to take her to an early eye doctor appt. Sometimes the staff doesn't answer my emails. Overall, I feel my family member is safe, warm, being fed. Has made friends! I will have her stay there. But for price, there are things that could and should be improved.

It is a very nice community, it's not fancy. Best place I've seen so far. The staff was excellent to work with. They were prompt in taking care of things and returning phone calls. The rooms are on the smaller side.

We chose Juniper Village at the time because it had good reviews, approachable staff, and they really were willing to talk and listen to families concerns. The director and building management made me feel like they cared and were trying to solve problems that came up. The room sizes are good and spacious. The food here was good and they accommodated me bringing special diet items for my mother. The activities director is great, the population itself is more declined than other places, so the activities are not as robust. The design of the building is not conducive to successful large activities. The main group room is too small. My favorite part about the community was it was warm and the care staff was very affectionate and hands on with residents with residents who needed that. The environment was cheerful and homey, but it is for a certain type of patient who needs individual, one on one time with care givers and is not stimulating enough for my mom.

Excellent tour from [name removed]. Appreciated the individual adjustments to support the residents "where they are", in their reality. Really liked the small feel in a larger facility. [Name removed] invited me to attend the support group whether or not I used his community for my husband. Staff was energetic and very friendly.

I am very satisfied with Juniper Village and your service has been really helpful.

Caregivers, Nurses, Directors, are all amazing. They show my mom such caring love. Mom fell and broke her hip. I was in Calif at the time and couldnt get home till the next day. The nurse [name removed] called me right away and the director [name removed] stayed with my mom until 11:30pm. Her caregivers have visited mt mom in the hospital several times.

My mother has been very well cared for by the wonderful staff at Juniper Village. She is far happier than we thought she would be in a memory care facility.

My husband has been at Juniper village since late [dates removed]. The care he has been given is top notch with very well trained care givers! The food service is excellent. Medical staff members are well trained+easy to communicate with when my husband needed to be transported to the ER the family was kept in the lopp, housekeeping is superb! Wonderful+upbeat music providers!

During our time to first tour the facility, we had the unfortunate timing because the alarm was going off because of some electrical issues. We liked the fact that it was a one level facility but the main turn off was the price. Had it not been for that, we may have considered moving forward and having my loved one here. The facility itself seemed pretty contained, however my loved one tends to wander and she may have found herself outdoors without anyone being aware of that. So we went ahead and gone somewhere that was a bit more secured. Overall the community itself was still very nice.

Great place. Very receptive to needs she is clean and happy here. Never a problem with communicating with help. Food is very good and they have excellent holiday fun. Lots of activities.

Besides having Alzheimer’s, our father has been a very difficult and challenging man. We were concerned that he would not work out in a care facility. The staff at Juniper Village have been truly amazing! They have successfully worked through several challenging situations with our father. They have genuine affection and caring for their residents and we see the affection goes both ways. Our father is finally adjusted and content at Juniper Village and we are so grateful.

Great facility layout for optimal engagement between staff and residents. Great staff – very caring, compassionate, helpful and knowledgeable; always present and helpful. Residents allowed to live their lives as independently as possible while in a safe, healthy and caring environment. If it were me, I would want to live at Juniper Village at Louisville, Co.

We find the staff to be loving and kind to our father. He is always treated with respect and in a professional manner. The activities are engaging and keep him stimulated. He is encouraged to help others and feel useful we always know that he is in a safe environment.

his is a very nice community. The staff is friendly and very helpful. My mom is happy with the variety of food that is offered. Activities are offer for her to stay active with others. I would recommend this for care for a loved one.

Interesting village concept for residents so they don't feel locked in. Well-being of residents is first. 1-6 caregiver to resident ratio. Can age in place - should not have to leave facility to move to anywhere else.

Good folks. Really caring caregivers. Well prepared food. Responsive staff. Socially stimulating environment.