Homewatch CareGivers of Mountlake, WA

Our loved one had a terrible experience with this company. The caregivers are not trained in dementia with one of them telling her that her late husband was waiting in the kitchen so the caregiver could lure her in to drink tea. There was a revolving door of caregivers many who did not have a good command of the English language - verbally or written. Many caregivers did not engage with our loved one and spent the majority of time on their personal phones even as our loved one tried to have a conversation with them. We had caregivers lie, break household items with out telling family and engage in unethical behavior. Two caregivers got together with one family member to try and ban another family member out of greed. Management was deplorable. They rarely stopped by to check and when they were made aware of issues they turned the other way. Please do not recommend this company to anyone they are disgusting.

I've had some good caregivers but it's been very hard working with the company at times The services they offer online don't match up. You have to go through a lot of caregivers before you can find a match and once you do you might not get to keep them because they might take them off your service.

There have been multiple caregivers that have been over to take care of my loved one and this was a little concerning at the beginning. It has been a good experience for us. They were able to help the family care for our loved one, and provide companionship for them.

Homewatch Caregivers is a pretty good fit, but it takes them a while to get adjusted and trained by me. I had to go through about 4 caregivers to find the person we really connected with. I feel comfortable with that person coming into our home. If they're out sick, Homewatch makes sure there's a substitute in their place. I'm currently using their service 5 days a week and there is a minimum of 4 hours per day. I would recommend this agency to others.

I am satisfied with our experience with Homewatch Caregivers. They are very good with my husband.

We chose Homewatch Caregivers because she was local and professional. We did not have any issues with them and the caregivers were always friendly. I would recommend them to other families who are looking.

I hired this company to help with the care of my mother, who is having memory issues and needs standby help. Needless to say, after 4 months and many caregivers later, we switched companies due to lack of consistency and incompetence of the caregivers. It was so stressful and exhausting having to explain over and over the ins and outs of mom’s care and the duties of the house. They had difficulty retaining information, perhaps they just didn’t care. There was the usual, falling asleep, eating our food, overstepping their role, staring at their phones.

We used Synergy Homecare for my husband, and the staff was really quite pleasant. We originally had caregiving scheduled for three days a week for four hours a day, but when the caregiver took my husband out, they would be alright for a couple of hours, but then he would want to come home. We decided to stop using it because we were paying a lot of money for only half the time. It was good while we did use it though, so I would recommend it.

We have been very happy with this service. They have been able to get someone to come to our home and help with some responsibilities for mom. We like the care taker that arrives on time. We have been able to have some one who will take care of her medications and some personal care. We would recommend this service to other families for the good reliable care that they will receive.

My brother is very pleased with the service this agency provides. The caregiver is on time and helps with light housekeeping, taking him to appointments and the grocery store. They also help with carrying his oxygen tank and help keep him moving. The owner came out to the house, explained everything up front and helped to make sure the caregiver was the right one to fit his needs.

Homewatch Caregivers of Western Washington have provided service to my loved one. They have been very attentive to my loved ones needs and are always on time for his appointments. They also have done an excellent job at keeping me in the loop with his progression and updates with his care,

They worked out pretty well. I didn't have any major complaints, everyone showed up on time. Everything went pretty smoothly.

Ann was responsive and provided great information on their services.

Everyone that came to the house was very helpful in taking care of my mom. I would highly recommend them.

It's working out very well so far. We have been very pleased with them. They have been reliable and helpful.

The caregivers that they sent out have been decent so far. The administrative staff was very helpful in helping us find the type of caregiver we needed and working around our schedule.

I thought the providers were average-if your organization can implement Lisa's care-giving philosophy as a baseline standard you will really have something. The standard of care that she presented is the reason I added an extra half star. Felt the quality of care was alright but providers lacked initiative.